北京招聘

职位描述：
We are currently seeking a Telesales Executive to join DHL eCommerce in Shanghai!

The Telesales Executive will be responsible for the revenue retention and development for the customers’ portfolio accounts through sales tactics of up-selling and cross selling for our services and products. The incumbent will also be in charge of new business development by opening new accounts.

Essential Duties and Responsibilities
Customer Management
? Act as customers’ main contact, responding and attending to their sales and post sales requirements
? Build a strong client relationship to ensure that the accounts perform and grow to its maximum potential, reducing attrition rate and minimizing opportunities for competitors to gain business
? Manage a portfolio of existing customers via regular telephone calls to secure new business and to ensure that individual agreed targets are achieved
? Provide customer oriented service at all times relating to specific sales issues
? Liaise closely with sales channels and other departments to ensure that a full cost effective service is maintained
Sales Process Management
? Formulate personal sales plan that incorporates initiatives for identifying and gaining new business prospects to maximize growth within the existing client base
? Combine sales skills with product/service knowledge and convert high prospect leads into accounts to increase the size and quality of account holders
? Continually develop knowledge of DHL’s services and general commercial awareness to provide the best possible standard of customer service to maximize sales
? Provide regular reports to measure individual and department effectiveness and provide figures showing department’s productivity
Desired Skills / Qualifications
? Minimum 3 years experience in telesales
? Excellent communication skills (English, Mandarin) , spoken and written

Minimum Educational Qualification
? Diploma (or equivalent)

Interested candidate, pls write in with your updated English CV in MS word format to ricky.liu3@dhl.com

DHL 电子商务解决方案成立于2014年，专注于电子商务物流解决方案。DHL 电子商务解决方案为零售商提供一站式解决方案及国际跨境运输、履约及通关领域服务，支持B2C、B2B2C以及M2C贸易，大力推动跨境电商核心产业。我们专心致力于让客户的生活更轻松。

我们是谁
DHL 电子商务解决方案物是跨境电商运输、电子商务物流和国内服务的专家，包括美洲和亚洲部分市场的多渠道最后一英里覆盖。

我们提供的服务
DHL 电子商务解决方案提供支持跨国和国内电子商务发展的服务。我们通过提供支付服务来支持电子零售商增长业务，并促进其国际电子商务业务。

我们的背景
DHL eCommerce Solutions部门被授权（美洲、亚太地区、中东/非洲）开发全球电子商务业务。

我们的愿景
我们的目标是成为最吸引人的国际商业路线上的头号跨国电子商务服务提供商，在部分市场跻身国内 B2C 递送和电子商务物流前 3 强。

我们是global company，我们有强大的网络，我们是国际电子商务物流行业中的领先者。加入我们，你获得的不仅仅是一份工作！这里有，全面的培训+完善的职业发展平台为你的成长助力；轻松工作环境+人性化管理，让你感受到尊重与关怀；我们有全年15天的年假，让你有时间看世界；员工与子女的商业保险+定期体检，为你提供安心的保障；海外工作机会和教育资质项目，让挑战与机会无处不在；丰富多彩的员工活动，让你快乐工作，快乐生活！