北京招聘

职位描述：
Job description for the Community Manager Beijing

Goals & Objectives
Illustrate to achieve our mission. Lead the Community Management team to achieve the following:
- Creation of a collaborative environment amongst our members through events and personal introductions
- Maintenance of 100% occupancy by achieving sales goals, and managing churn
- Ensuring that building is fully operational and processes are running smoothly
- Driving growth and promotion of INNONATION -provided service offerings
- Maintaining company standards and expectations
- Managing building KPI's

Duties & Responsibilities
Community Management & Events
- Manage all building operations and communicate with market support to ensure highest level of member satisfaction
- Develop community initiatives designed to create connections between members, including member introductions, overseeing events, electronic and print communications, and building walkthroughs
- Solve member-related issues to ensure a cohesive community and manage member expectations
- Meet with members to resolve issues, process member terminations and other issues of complexity
- Oversee events to ensure there is a good balance of educational, member appreciation, and lead generating and sales-related events and to review for adequate procedural safeguards for the protection of members and company assets
- Proactively gather data on members' business objectives and identify both INNONATION and member services that could help members achieve their objectives
- Seek opportunities to engage members to discover and discuss members' objectives, i.e. using member service request as an opportunity to learn more about member, member's business and any other needs member may have
- Identify opportunities and act on them to connect members
- Design and implement rules, guidelines and best practices for the community to optimize member experience
- Recommend best practices, including but not limited to: community management, sales, events, training, and member experience on a company-wide level
- Exercise discretion in guiding prospective members, including possibly gatekeeping where business may not be in the interests of greater community
- Resolve member complaints regarding other members through neutral fact investigation and process termination of membership when warranted
- Explain the policies and procedures to members, including but not limited to: membership agreement and billing procedures

 Business Development
- Take responsibility for sales and community dynamics
- Conduct tours to work towards and maintain 100% building occupancy when Community Leads are unavailable
- Lead tours for VIPs, i.e. guests
- Engage in the larger community of the market by attending events and networking with local start-ups and organizations
- Manage and maintain relationships with vendors

Building Management
- Make recommendations to Physical Product and Head of Community and Operations on any repairs, maintenance, or updates required in your building
- Analyze tickets by area to identify and resolve issues presented, i.e. insufficient cleaning staff, repeating IT-related failures, malfunctioning conference room equipment, etc.
- Set priorities using ticket data and clearly communicate adjustments to team
- Produce comprehensive quality control reports that allow all stakeholders to improve member experience
- Review all base building documents to ensure the data is updated and accurate
- Supervise move-ins and move-outs for quality experience
- Review daily reports and work with team to finalize weekly and monthly reports that outline community and sales progress
- Expense management for the building
- Know and be able to implement member safety plans, i.e. fire and emergency plans

Personnel Management
- Manage a team within a building to reach sales goals and execute on their objectives as an individual and a team
- Lead professional development within team and make recommendations to promote current employees
- Perform weekly one-on-one meetings to track individual performance
- Oversee and keep team up to date with process changes
- Oversee team including performance management reviews

Experience & Requirements
- College graduate with a four-year degree
- Customer service and sales experience required
- Project management and business operations experience required
- Must have strong verbal and written communication skills
- Cold-outreach experience a plus
- Understanding and experience managing a team of more than two people
- Exceptional organizational and multitasking skills
- Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and empathy
- Passion and understanding for entrepreneurial communities
- Passion and understanding for INNONATION mission and values

与国家发改委合作，创新国度INNONATION帮助加速连接以色列创新，搭建中以创新投资及合作的直接通道。INNONATION帮助中国投资人和企业自由、直接而高效的对接以色列科技和创新生态系统，帮助以色列创新科技公司寻找中国合作伙伴，向以色列介绍中国投资人及企业对以色列技术及产品的需求，及合作诉求。INNONATION用数据库、媒体、年度投资大会及访问以色列等不同形式，连接中以双方。

数据库

INNODATA，涵盖最权威的以色列科技创新公司数据库，收录对以色列投资合作感兴趣的中国投资人及企业数据。

以色列数据库开放6000多家以色列创新公司，并提供以色列创新公司的深度采访文章和独家介绍视频，定期推送以色列科技项目、尽职调查报告给中国投资人及企业，全方位展示以色列创新科技生态系统，加速中以创新合作。

中国数据库支持所有对以色列投资合作感兴趣的中国投资人及企业免费入驻，提出对以色列技术及产品的需求、合作诉求，进行一对一商务对接，精准匹配以色列创新科技项目，获得更多中以投资及合作机会，现已有2000+中国投资人及企业入驻。

媒体

INNOMEDIA用视频、采访、直播和科技文章等形式，推送最新以色列相关资讯，带来最权威、全面的以色列高科技公司数据，最新中以跨国投资案例，分享来自中国的投资合作经验及诉求。

年度投资大会

INNONATION中以创新投资大会，是中以之间规模最大的年度投资盛会，每年在中国或以色列举行。第一届于2016年1月4日至6日在北京举行，第二届于2016年9月24日至26日在以色列特拉维夫举行，并于大会之前的9月23日举办了国内首届INNONATION 空中峰会。众多国内一线投资人、企业领袖及政府代表搭乘中国第一架INNONATION创新专机，直飞第二届中以创新投资大会现场。第三届中以创新投资大会于2017年6月27-28日在珠海举办，逾6000参会者，146家以色列公司参会，创造了超过40亿美元的合作。

访问以色列

INNOTOUR提供与众不同的访问路线、深度接触以色列创新生态系统、体验创新最前线的动态及以色列创新文化，带您感受令全世界瞩目的“以色列速度”。使用深度定制服务，可以自由选择时间、路线，匹配合适的科技项目，深入洽谈商务合作。

加入INNONATION

成为会员，获得以色列投资合作项目邀请、以色列十年签证申请协助、中以创新投资大会免费入场及B2B会议优先对接安排、以色列公司对接，及与以色列公司会面，深入探访以色列等专属服务。