Technical Sales Manager
金雅拓(北京)智能卡科技有限公司
- 公司规模:500-1000人
- 公司性质:外资(欧美)
- 公司行业:通信/电信运营、增值服务
职位信息
- 发布日期:2017-12-04
- 工作地点:上海-闸北区
- 工作经验:无工作经验
- 职位月薪:2-2.5万/月
- 职位类别:售前/售后技术支持经理 大客户管理
职位描述
职位描述:
Job Description:
The Technical Sales Manager supports the sales organisation on all technical matters during the acquisition phase in order to convince cus¬to¬mers to design in Gemalto products.
The Technical Sales Manager technically supports customers/distributors and operators (MNO’s) to successfully in¬tegrate, test, optimize and certify the HW/SW concept based on Gemalto M2M technology during all stages of the customer application development.
The Technical Sales Manager is part of the global Technical Sales Automotive Organization. He works in close cooperation with Product Management, Application Engineering and also other Gemalto M2M departments.
To ensure the most effective cooperation with the sales organization, the Technical Sales Managers are assigned to the sales regions. Additionally the Technical Sales Managers are dedicated to key customers to ensure continuity in support. The coordination of the Technical Sales Managers, their assignment to the regions and to customers, as well as prioritisation of acquisition tasks is done by the Head of Technical Sales IOT Products Automotive. If needed this is done in cooperation with the sales organisation.
It is a challenging position, requiring the candidate to keep existing customers as well as to increase the market share of Gemalto M2M products by the means of technical expertise and customer relationship skills. The Technical Sales Manager will hold a wide range of technical discussions (e.g. ranging from low level embedded software/hardware issues to carrier level features deployment and planning). It exposes the candidate to the key players in the wireless industry worldwide.
Main duties:
The role involves working as part of a global team which provides support to customers and MNO’s in dedicated countries for the Gemalto M2M products integration, pre and post-sales support, lab/field-testing at multiple locations, also abroad. The main responsibilities are as follows:
? Technical presentation and pre-sales support at the customer
? Technical training of customers and distributors
? Promotion of the Gemalto M2M Portfolio
? Coordination of technical support and identification of the appropriate support packages for dedicated customers
? Acceptance, prioritization and management of the correct internal processing of customer requirements
? Identification of Gemalto Unique Selling Points (USP) by means of Competitor Analysis and as a result collection and development of “Selling Against” Arguments
? Trouble shooting (including log analysis, tracing, on-site testing) to establish the root cause of problems found in the field
? Raising failure reports, identification of solution or workaround and if needed internal defect escalation in a structured manner
? Enable customers to develop new wireless applications (e.g. test scripts, application notes, design hints…)
? Coordination of technical communication between the HQ and operator, customers and distributors
? Alignment and tracking of customer project milestones
? Technical support during RFI/RFQ process
Skills/Experience:
? Knowledge of the automotive world (emergency call system, Vehicle to Vehicle communication, etc.)
? Knowledge of automotive processes and quality system (OEM, Tier x, PCN, IMDS, PPAP, 8D, etc.)
? Knowledge of relevant M2M related standardization as well as market trends (3GPP, LTE, 5G, etc.)
? Knowledge about GSM protocols and 2G/3G/4G wireless network topology
? Knowledge of general security concepts (information security fundamentals, symmetric and asymmetric cryptography, digital signature, PKI)
? Experience in basic security protocols, technics and standards (cryptographic protocols, SSL/TLS, secure element, pkcs#11, OpenSSL)
? Experience in embedded software security (firmware and embedded application security, FOTA, Linux and Java embedded systems security concepts)
Personal Qualities:
? Highly self-motivated, taking own initiative
? Willing to travel abroad and do customer visits
? Very fast learner, without being afraid to build up knowledge in new areas
? Ability to work independently and successfully complete assignments
? Flexible in assuming tasks and short term reprioritization
? Excellent communication and presentation skills
? Team player with the ability to communicate and act both within the group and across organizational borders
? Ability to work in multicultural/multinational environment
? Goal and solution oriented project management skills with perseverance
? Building and maintaining customer relationship
? Customer-oriented mind set, without losing the Gemalto M2M perspective
? Experience in project management (Time-, Risk-, Cost management)
Education Requirements:
? Degree or Master's in Computer Engineering and/or Computer Science and/or Electrical Engineering and/or Information Technology
? >3 years of experience in related field
? Fluent English verbally and in written
Job Description:
The Technical Sales Manager supports the sales organisation on all technical matters during the acquisition phase in order to convince cus¬to¬mers to design in Gemalto products.
The Technical Sales Manager technically supports customers/distributors and operators (MNO’s) to successfully in¬tegrate, test, optimize and certify the HW/SW concept based on Gemalto M2M technology during all stages of the customer application development.
The Technical Sales Manager is part of the global Technical Sales Automotive Organization. He works in close cooperation with Product Management, Application Engineering and also other Gemalto M2M departments.
To ensure the most effective cooperation with the sales organization, the Technical Sales Managers are assigned to the sales regions. Additionally the Technical Sales Managers are dedicated to key customers to ensure continuity in support. The coordination of the Technical Sales Managers, their assignment to the regions and to customers, as well as prioritisation of acquisition tasks is done by the Head of Technical Sales IOT Products Automotive. If needed this is done in cooperation with the sales organisation.
It is a challenging position, requiring the candidate to keep existing customers as well as to increase the market share of Gemalto M2M products by the means of technical expertise and customer relationship skills. The Technical Sales Manager will hold a wide range of technical discussions (e.g. ranging from low level embedded software/hardware issues to carrier level features deployment and planning). It exposes the candidate to the key players in the wireless industry worldwide.
Main duties:
The role involves working as part of a global team which provides support to customers and MNO’s in dedicated countries for the Gemalto M2M products integration, pre and post-sales support, lab/field-testing at multiple locations, also abroad. The main responsibilities are as follows:
? Technical presentation and pre-sales support at the customer
? Technical training of customers and distributors
? Promotion of the Gemalto M2M Portfolio
? Coordination of technical support and identification of the appropriate support packages for dedicated customers
? Acceptance, prioritization and management of the correct internal processing of customer requirements
? Identification of Gemalto Unique Selling Points (USP) by means of Competitor Analysis and as a result collection and development of “Selling Against” Arguments
? Trouble shooting (including log analysis, tracing, on-site testing) to establish the root cause of problems found in the field
? Raising failure reports, identification of solution or workaround and if needed internal defect escalation in a structured manner
? Enable customers to develop new wireless applications (e.g. test scripts, application notes, design hints…)
? Coordination of technical communication between the HQ and operator, customers and distributors
? Alignment and tracking of customer project milestones
? Technical support during RFI/RFQ process
Skills/Experience:
? Knowledge of the automotive world (emergency call system, Vehicle to Vehicle communication, etc.)
? Knowledge of automotive processes and quality system (OEM, Tier x, PCN, IMDS, PPAP, 8D, etc.)
? Knowledge of relevant M2M related standardization as well as market trends (3GPP, LTE, 5G, etc.)
? Knowledge about GSM protocols and 2G/3G/4G wireless network topology
? Knowledge of general security concepts (information security fundamentals, symmetric and asymmetric cryptography, digital signature, PKI)
? Experience in basic security protocols, technics and standards (cryptographic protocols, SSL/TLS, secure element, pkcs#11, OpenSSL)
? Experience in embedded software security (firmware and embedded application security, FOTA, Linux and Java embedded systems security concepts)
Personal Qualities:
? Highly self-motivated, taking own initiative
? Willing to travel abroad and do customer visits
? Very fast learner, without being afraid to build up knowledge in new areas
? Ability to work independently and successfully complete assignments
? Flexible in assuming tasks and short term reprioritization
? Excellent communication and presentation skills
? Team player with the ability to communicate and act both within the group and across organizational borders
? Ability to work in multicultural/multinational environment
? Goal and solution oriented project management skills with perseverance
? Building and maintaining customer relationship
? Customer-oriented mind set, without losing the Gemalto M2M perspective
? Experience in project management (Time-, Risk-, Cost management)
Education Requirements:
? Degree or Master's in Computer Engineering and/or Computer Science and/or Electrical Engineering and/or Information Technology
? >3 years of experience in related field
? Fluent English verbally and in written
职能类别: 售前/售后技术支持经理 大客户管理
关键字: LET IOT 物联网 车联网 3GPP 通信模块 通信协议
公司介绍
Gemalto, a Thales company.
About Thales.
The people who make the world go round – they rely on Thales.
Thales is a global organization with operations on all continents serving five major markets, all of them of vital importance for our societies: aerospace, space, ground transportation, defence and security, and digital security.
Our customers come to us with big ambitions: to make life better, to keep us safer. Combining a unique diversity of expertise, talents and cultures, our architects design and deliver extraordinary high technology solutions. Solutions that make tomorrow possible, today. From the bottom of the oceans to the depths of space and cyberspace, we help our customers think smarter and act faster – mastering ever greater complexity at every decisive moment along the way.
Thales generated revenues of 19 billion in 2018(including previous Gemalto revenue), with 80,000 employees in 68 countries.
金雅拓,泰雷兹旗下公司
关于泰雷兹
推动世界运转的人们,无不依赖泰雷兹。
泰雷兹是一家业务遍及各大洲的国际企业,所服务的五大业务市场对各国社会至关重要,包括航空、航天、地面交通、防务与安全以及数字安全。
志存高远者选择携手泰雷兹:为人类打造更美好的生活、更安全的世界。集独一无二的广泛专长、各领域人才、多元文化于一体,我们的规划大师们设计并提供卓越的高科技解决方案,将未来的无限可能,变成今日的触手可及。从茫茫深海、至浩瀚宇宙、再到网络空间,我们帮助客户更智慧地思考、更迅速地行动,掌控日益加剧的复杂局势,从容应对每个决策关头。全力以赴,竭尽所能。
泰雷兹在68个国家和地区拥有8万多名员工,2018年营收约为190亿欧元(包含金雅拓合并前营收)。
About Thales.
The people who make the world go round – they rely on Thales.
Thales is a global organization with operations on all continents serving five major markets, all of them of vital importance for our societies: aerospace, space, ground transportation, defence and security, and digital security.
Our customers come to us with big ambitions: to make life better, to keep us safer. Combining a unique diversity of expertise, talents and cultures, our architects design and deliver extraordinary high technology solutions. Solutions that make tomorrow possible, today. From the bottom of the oceans to the depths of space and cyberspace, we help our customers think smarter and act faster – mastering ever greater complexity at every decisive moment along the way.
Thales generated revenues of 19 billion in 2018(including previous Gemalto revenue), with 80,000 employees in 68 countries.
金雅拓,泰雷兹旗下公司
关于泰雷兹
推动世界运转的人们,无不依赖泰雷兹。
泰雷兹是一家业务遍及各大洲的国际企业,所服务的五大业务市场对各国社会至关重要,包括航空、航天、地面交通、防务与安全以及数字安全。
志存高远者选择携手泰雷兹:为人类打造更美好的生活、更安全的世界。集独一无二的广泛专长、各领域人才、多元文化于一体,我们的规划大师们设计并提供卓越的高科技解决方案,将未来的无限可能,变成今日的触手可及。从茫茫深海、至浩瀚宇宙、再到网络空间,我们帮助客户更智慧地思考、更迅速地行动,掌控日益加剧的复杂局势,从容应对每个决策关头。全力以赴,竭尽所能。
泰雷兹在68个国家和地区拥有8万多名员工,2018年营收约为190亿欧元(包含金雅拓合并前营收)。
联系方式
- Email:hongying.gai@gemalto.com
- 公司地址:地址:span周浦镇建韵路399号