北京招聘

职位描述：
Profile:
1.Proficient computer skills in Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook)
2.Excellent written and spoken Chinese + at least upper-intermediate English
3.Minimum 2 years of experience in customer support / marketing in gaming industry
4.Preferably previous experience with handling VIP customers
5.Strong knowledge of the industry’s best practices for VIP customers management
6.Detail-oriented with strong organizational skills
7.Independent and able to use initiative to find solutions
8.Ability to multi-task while remaining approachable
9.Genuine passion for providing excellent service

Responsibilities:
1.Train and guide the VIP support team in building strong relationships with high spenders, providing excellent service and a tailored gaming experience
2.Manage the VIP support team’s schedule to ensure optimal coverage
3.Take over escalated VIP customer issues and identify solutions
4.Develop the VIP re-engagement and VIP loyalty bonus programs and liaise with relevant teams (development, monetization, CRM, etc) to set them up
5.Set up targets, monitor VIP customers’ behavior and provide regular reporting on the results of the programs above
6.Gather feedback from VIP players to improve the service offered

Gameloft是一家国际领先的出版商和视频游戏的开发商.自成立至今的10年中，Gameloft公司已在该领域确立了领先地位。从手机到iPod再到便携,电视游戏机，Gameloft的游戏遍及全球任何角落，通过无线终端就能接触到Gameloft并且迅速快捷的享受到 Gameloft提供的游戏、即时互动及其他休闲娱乐。

Gameloft与法拉利，史莱克，UNO，蜘蛛侠，铁人等知名品牌优先建立了伙伴关系，战火兄弟连更让Gameloft公司与国际知名品牌形成牢固的关系。除了建立伙伴关系，Gameloft公司拥有并经营Real Football, Asphalt and Brain Challenge。

Gameloft目前在在全球有超过3500名开发人员,并为100多个国家的玩家们提供游戏。
Gameloft是巴黎证交所上市（ISIN代码：FR0000079600，Bloomberg ： GFT FP ， Reuters ： GLFT.PA ）

访问www.gameloft.com，你可以了解到更多。

About Gameloft

Gameloft is a leading international publisher and developer of downloadable video games.
For 10 years, Gameloft has been established as one of the top innovators in its field.
The company creates games for mobile phones, smartphones, iPhone,iPod touch and iPad.
Gameloft games are also available to players on WiiWare, DSiWare, Microsoft Xbox LIVE Arcade and PlayStation Network.

Partnership agreements with leading licenses such as UNO, Ferrari, Shrek, CSI, Spider-Man,Iron Man, and Brothers in Arms allow Gameloft to form strong relationships with international brands. In addition to the partnerships, Gameloft owns and operates titles such as Real Football, Asphalt and Brain Challenge.

Gameloft is present on all the continents with its own production studios, employing over 3,500 developers, and distributes its games in over 100 countries. Gameloft is listed on Euronext Paris (ISIN: FR0000079600, Bloomberg: GFT FP, Reuters: GLFT.PA)

For more information please visit www.gameloft.com


公司网站
http://www.gameloft.com
公司邮箱
北京 recruitmentbj@gameloft.com
成都 recruitmentcdu@gameloft.com
地 址
北京市海淀区丹棱街3号中国电子大厦B座5层
邮政编码
100080
联 系 人
人力资源部
电 话
010-82607783