北京招聘

职位描述：
Key Responsibilities
- Acts as technical liaison between the Cummins field service organization and the Engineering, Quality, & Manufacturing organizations to proactively identify, define, and prioritize less complex product issues and to implement long term solutions.
- Identify less complex service issues, initiate problem solving, document cost and customer impact information to establish priority for corrective action.
- Manages with support failure analyses with Field Service, Warranty, and Engineering to communicate and define issues.
- Partners with distributors, dealers and customers to support the investigation of less complex escalated product issues, discuss solutions, and conduct training because of complexity, longevity and criticality.
- Supports product development teams and problem solving teams via the installation of field test engines or components and the monitoring and reporting of reliability data.
- Participates during reviews to ensure the serviceability of new components and products including the monitoring of new product performance.
- Creates with support initial publication and subsequent revision of service literature.
- Facilitates new information regarding technical fixes and service procedures is communicated to the service organization.

Skills
- 7 Step Product Problem Solving Process - Understands the process steps, the expectations for each step, and is able to use the 7-step process to solve a problem. Incorporates Fault Tree Analysis into the process. Has used on-the-job application of the 7-Step Product Problem Solving Process to specific problems.
- Campaign & Temporary Repair Practice (Trp) - The ability to resolve product problems in the field through the use of either Campaigns or Temporary Repair Practice(TRP). Knows the standard processes for Campaigns and TRP. Able to understand completed Campaign and TRP documents.
- Communication - Written And Verbal - Is able to effectively and clearly communicate in both written and verbal means.
Field Investigation - Awareness of the basic processes and needs for a field investigation.
- Hazard Analysis - Knowledge of hazard analysis and its relevance. Knows when hazard analysis should be applied and uses appropriately as part of work. Understands the underlying principles, techniques, and procedures. Leads Hazardous Analysis reviews.
- Rapid Problem Solving - Demonstrated use of the Rapid Problem solving process and databases. Demonstrated use of the 7-Step Problem Solving and Six Sigma methods to identify and define product issues, develop and implement fixes, and implement controls to ensure the issue will not be repeated.
- Warranty/Policy Support - Aware of the corporate warranty system and Marketing structure basics to support OEMs, Distributors and End User customers to maintain excellent partnerships and relationships.

Education, Licenses, Certifications
- College, university or equivalent degree in Engineering or related technical field required.

Experience
- Minimal relevant work experience required

康明斯是全球***的独立发动机制造商，产品线包括柴油和代用燃料发动机、发动机关键零部件（燃油系统、控制系统、进气处理、滤清系统和尾气处理系统）以及发电系统。

康明斯公司成立于1919年2月，总部设在美国印第安纳州哥伦布市，公司通过其在全球190多个国家和地区的600多家分销机构和6500多个经销商网点向客户提供服务。康明斯在全球范围内拥有员工54,600多人，2016年实现销售额175亿美元。

康明斯是美国财富五百强企业，并连续九年当选《财富》杂志“全球最受尊敬的企业”。是排行榜上***一家柴油机公司。

自从2006年，凭借其在经济发展、环境保护和社会责任方面的杰出表现，康明斯公司连续入选道·琼斯北美可持续发展指数榜。全球***的2500家企业中，只有在可持续发展关键指标中排名位居前10%的佼佼者方能入选该榜单。

康明斯中国荣获2016前程无忧“典范雇主”及HREC 2016中国员工价值福利大奖。


康明斯公司的使命
驱动世界前行，实现至美生活
秉承“驱动世界前行，实现至美生活”的经营理念，康明斯致力于为包括股东、客户、雇员、社区和环境在内的利益关系人创造价值。

康明斯公司的愿景
创新不竭，成就客户


康明斯公司的核心价值观
● 正直诚信：言出必行，恪守准则
● 多元包容：兼听则明,多元制胜
● 互助关爱：他人福祉,铭记于心
● 团队协作：协作共赢,创造佳绩



康明斯排放处理系统（中国）有限公司
康明斯排放处理系统是全球***的道路和非道路商用车市场发动机后处理技术方案的集成提供商，为轻型、中型、重型和大马力的商用车发动机开发和生产各种排放解决方案与系统产品。其中，康明斯排放处理系统（中国）有限公司成立于2007年，公司位于中国北京亦庄经济技术开发区，开发生产欧四、欧五和国四、国五及以上排放标准的排放处理系统，是集排放处理系统产品开发、生产和销售为一体的康明斯排放处理系统的在华独资企业。

 

发动机事业部
发动机事业部生产和经销功率范围宽广的柴油和天然气发动机以及相应的零部件产品，用于汽车、工业和发电设备等领域。康明斯发动机排量2.8~91立升，功率范围覆盖60~3500马力，广泛应用于重型卡车、中型卡车、巴士、房车、轻型商用汽车和皮卡车等公路用车辆，以及工程机械、矿山设备、农业机械、船舶和铁路等非公路领域。
康明斯发动机不仅以一流的可靠性、耐久性和燃油经济性享誉业内，而且在满足日益严格的汽车排放（美国EPA2010，欧洲四号和五号）、非公路用机动设备排放(Tier 4 interim/Stage IIIB) 以及船机排放（国际海事组织IMO标准）的激烈竞争中一直居于业内领先地位。
90年代末以来康明斯发动机产品的功率范围大幅度扩大，产品平台数量翻了一番。
康明斯发动机型谱表
康明斯23个发动机系列当中，已经有14个在中国本地化生产

电力事业部
康明斯电力事业部是全球发电系统及其相关零部件产品和服务的领先供应商，产品用于备载电力、分布式发电以及移动设备上的辅助电源，能够满足客户多方位的电力需求。该部门还提供包括长期运营和维护协议、交钥匙工程以及临时电源在内的全方位服务和电力解决方案。
电力事业部的产品线包括柴油和代用燃料发电a机组(2.5千瓦 ~ 2.7兆瓦)、交流发电机(0.6 KVA ~ 30,000 KVA)、机组用发动机、控制系统、转换开关(40 amps ~ 3,000 amps)和开关柜等，广泛用于办公楼宇、医院、工厂、市政、发电厂、大学、娱乐休闲车辆、游艇和家庭电源等领域。

分销事业部
分销事业部由17家康明斯独资分销商和15家合资分销商组成，网络覆盖全球70多个国家和地区的300多个地点，为全球客户提供康明斯产品、零部件和售后服务。
透过康明斯全球分销服务体系，受过专门训练的康明斯服务人员为客户提供全方位的零件和服务支持。
康明斯独资拥有的分销机构网络覆盖全球主要关键市场，包括中国、印度、日本、澳大利亚、欧洲、中东和南非等地区。该体系还支持遍布全球各地的6500个康明斯经销商网点。