北京招聘

职位描述：
Looking for a professional sales support role focusing on supporting the eSales solutions to research institutions,the opportynity comes!

Areas of Focus:

The Account Support Executive role is responsible for customer satisfaction and achievement of their designated territories operational and sales goals from quote to invoicing. He/She interacts with customers and functions as an advisory to manage stakeholder deal alignment, including: proposal generation, adherence to business models and pricing guidelines, agreement consultation and legal support, providing customer support for license management, advising on processing of invoicing new and renewal agreements in the most timely and efficient manner. He/she also closely work with sales to plan, drive and track quarterly and yearly renewal closure including large renewal management.

Key responsibilities

Process Compliance
1. Understanding of overall business processes (quote to cash, fulfillment, & billing).
2. Clear understanding and control of business model, pricing guidelines, revenue recognition guidelines and legal agreements.
3. Prepare and maintain accurate record (main files, electronic files and personal files) of all order transactions.
4. Sox sequence and consistency control.
 
Support Sales Performance
1. The first line of contact for customers’ queries related to agreement status, invoicing, title reconciliation, and other (similar) non-sales related questions including solution access de-activation, incorrect usage statistics, print subscription adjustments, etc.
2. General customer service where applicable, returning phone calls and replying emails in a timely manner.
3. Manage monthly commit/pipeline delivery new business.
4. Plan, drive and track quarterly rolling year and calendar year renewal closure as per quota.
5. Periodic renewal/ new sales reporting to sales and management.
6. Prepare new sales proposals and scenario pricing and execute contracting and invoicing management (quote to cash) for commercial sales closure ensuring achievement of all business models, pricing guidelines and state models, approval of all terms and sign-off by the appropriate authorities involved.

Support Customer Engagement
1. Customer portfolio validation.
2. Advice and manage stakeholder deal alignment (legal, finance, pricing, 02C, CPU)
3. Tender support to sales team.
4. Drive long tail renewal and provide low value new sales quotations to customers.
5. Large deal project management.
6. Account analysis & process advisory.
  
Process Excellence
1. Accurately process CRM and Trial agreement management.
2. Accurately processing of agreements within SIEBEL CRM System in cooperation with the Central Processing Unit and other supporting fuctions.
3. Provide agreement consultation and legal support with proper usage of Legal toolkit, templates and guidelines.
4. Maintenance and Drive of high Data Quality (including planning hygiene) standards.
5. Execution of Final Invoice in timely and efficient manner.
6. Participate or lead process improvement projects.

What will make you success on the role
 
General Competencies
? Displays High Integrity and Honesty
? Communicates Powerfully and Prolifically
? Drives for results
? Takes Initiative

Technical and Functional Competencies
? Customer service orientation.
? Prior experience in a role Supporting Sales or in Order Management.
? Prior experience in a multi-national company preferred.
? Ability to achieve goals through teamwork and cross-functional collaboration.
? Leadership, takes initiative and follows-through.
? Ability to prioritise and multi-task.
? Strong analytical and organisational skills; detail oriented.
? Process orientated.
? Strong written and verbal communication skills; fluent in written and spoken English.
? Ability to work independently with minimal supervision.
? Proficient time and project management skills.

What we offered
?The opportunity to play your talent in an international and dynamic team
?working with a broader team with the research / academic experts
?Various of trainings online or offline
?Full range insurance plus local benifits
?More to discovery your potential on busienss and future development

sending your resume to the recruiter in charge: j.liu.1@elsevier.com

Elsevier is part of the Reed Elsevier Group plc., which is a world leading provider of professional information solutions in science and health, legal, risk management, and business to business sectors.

As the world’s leading provider of science and health information, Elsevier serves more than 30 million scientists, students and health and information professionals worldwide. A global company headquartered in Amsterdam, employing more than 7000 people in 24 countries, we help customers advance science and health by providing world-class information and innovative tools that help them make critical decisions, enhance productivity and improve outcomes.

Culture
Our working culture is highly respectful, stimulating and diverse; enabling bright, passionate people to do their best work. We offer challenging but realistic objectives, recognition for achievement, and the opportunity to challenge the status quo. We're a truly global company, working across geographies everyday with our people sharing a passion for health and science. Our people are pragmatic, commercial, work collaboratively and are excellent relationship builders. We offer an opportunity to make a difference in people's lives by helping the health and science communities find and use trusted, high-quality information.

Career
Learning is at the heart of everything we do and our people take their development and progress seriously, as do we. Because of our global reach, opportunities are available locally and globally and our breadth of opportunity offers the chance to build a varied career across different functions and divisions. You will have the opportunity to work at the forefront of technological development and to contribute to change. People with the right attitude have the chance to contribute far beyond their role.

For a full list of all opportunities currently available at Elsevier please visit
www.elsevier.com www.reedelsevier.com