天猫电商客服主管
富隆国际酒业（香港）有限公司
- 公司规模：150-500人
- 公司性质：外资（非欧美）
- 公司行业：贸易/进出口
职位信息
- 发布日期：2017-11-28
- 工作地点：广州-天河区
- 工作经验：3-4年经验
- 学历要求：大专
- 职位月薪：4.5-5.5千/月
- 职位类别：网店/淘宝客服
职位描述
职位描述：
主要职责：
1. 熟练掌握天猫、京东、唯品会、1号店等电子商务购物平台的购物流程及规范，正确指导和引导客人下单购买、付款；
2. 熟练掌握公司产品属性及卖点，通过电话或者在线客服软件解答客户产品咨询问题；
3. 帮助顾客查询订单快递及跟踪物流信息，并积极处理售后问题，解决投诉；
4. 通过电商ERP系统处理所有电商平台订单并跟踪订单出单状态，保证订单准确及时送达客户；
5. 通过CRM系统定期维护客户资料，收集客户意见和建议，定期总结，及时向领导反馈，协助提高客户消费和售后满意率；
职位要求：
1. 大专以上学历，普通话标准，沟通能力强有礼貌，学习能力强，销售意识强；
2. 三年以上的客户服务、订单跟踪、订单处理等相关工作经验，对客户服务流程有基本的了解和实践经验积累，有电商客服经验者优先，男女不限；
3. 对数据敏感，具备良好的分析能力；
4. 熟悉电商ERP操作，熟悉仓储和运营管理的日常流程，熟悉办公软件操作，打字速度50字/分钟以上；
5. 良好的执行能力和针对突发状况的应变能力；
6. 对工作有热情，抗压能力强，能适应轮班制工作，接受晚班（晚班到9点半）和大型促销活动特殊情况紧急加班。
主要职责：
1. 熟练掌握天猫、京东、唯品会、1号店等电子商务购物平台的购物流程及规范，正确指导和引导客人下单购买、付款；
2. 熟练掌握公司产品属性及卖点，通过电话或者在线客服软件解答客户产品咨询问题；
3. 帮助顾客查询订单快递及跟踪物流信息，并积极处理售后问题，解决投诉；
4. 通过电商ERP系统处理所有电商平台订单并跟踪订单出单状态，保证订单准确及时送达客户；
5. 通过CRM系统定期维护客户资料，收集客户意见和建议，定期总结，及时向领导反馈，协助提高客户消费和售后满意率；
职位要求：
1. 大专以上学历，普通话标准，沟通能力强有礼貌，学习能力强，销售意识强；
2. 三年以上的客户服务、订单跟踪、订单处理等相关工作经验，对客户服务流程有基本的了解和实践经验积累，有电商客服经验者优先，男女不限；
3. 对数据敏感，具备良好的分析能力；
4. 熟悉电商ERP操作，熟悉仓储和运营管理的日常流程，熟悉办公软件操作，打字速度50字/分钟以上；
5. 良好的执行能力和针对突发状况的应变能力；
6. 对工作有热情，抗压能力强，能适应轮班制工作，接受晚班（晚班到9点半）和大型促销活动特殊情况紧急加班。
职能类别： 网店/淘宝客服
关键字： 葡萄酒 天猫 京东 客服 天猫客服 淘宝客服 主管
公司介绍
富隆酒业成立于1996年，我们拥有来自十多个国家、200多个供应商的1000多款美酒的独家代理权或经销权，拥有覆盖100多个城市的经销网络，拥有200多家直营和加盟零售店和8000多家不同渠道的销售合作伙伴，还拥有稳步发展的电商业务。我们在全国的直营和加盟体系雇用总人数超过2000人。我们自建了上万平米全天候恒温恒湿的国际标准葡萄酒物流中心，现已荣获海关批准成为保税仓。
我们开设富隆美酒学院，在提供葡萄酒和各种美酒培训课程的同时，不但出版《美酒生活》杂志、各种葡萄酒丛书、DVD，而且推出电子课程、微信公众号、小程序等新媒体方式传播美酒文化和健康生活。我们每年在全国各地举办了几百场品酒普及晚宴或活动。现在富隆已是“中国特许连锁100强”企业，富隆酒窖被授予“***放心酒工程示范店”、“中国企业信用评级AAA级信用企业”、“中国商业特许经营体系评定企业AAAA级”、“ISO9001国际质量管理体系认证”等众多荣誉。
2019年起，富隆除了继续大力发展葡萄酒业务外，我们还会开始着力发展威士忌等精品洋酒业务。我们仍然坚持“专业、诚信”的理念，“时尚、健康”的经营思路，让优质美酒走进大众的生活。
随着在中国业务的增长，我们诚聘英才。
AUSSINO WORLD WINES
Aussino World Wines was established in 1996. Now we import wines from more than 10 countries and over 200 suppliers. Our portfolio includes more than 1,000 labels today. We cover more than 100 cities in our sales network and have over 200 owned or franchised retail stores. More than 8,000 distribution partners work with us in different channels. We also have a steady growing E-commerce business. We have hired over 2,000 employees in our organization across China. And we have built a 10,000 m2 logistics center to international standards. With the approval of China Customs, our logistics center officially became a bonded warehouse. The entire warehouse runs on a commercial Cellar Climate Control system to control temperature and humidity.
We established the Aussino Wine Academy to provide training courses and publish Wine Life Magazine, wine books and DVDs. We also provide online courses, an official WeChat account, Aussino Applet and promotions of wine culture and healthy living across a variety of online platforms. Each year, we organize hundreds of wine dinners or events all around China. Now, Aussino is recognized as one of the “Chinese Top 100 Franchisors”. Aussino Cellar has earned prestige as a “National Trust Wine Cellar”, “Enterprise Credit Evaluation AAA Class”, “Franchise Evaluation AAAA Enterprise”, and received the ISO Quality Management Systems Certificate, to name a few.
In 2019, aside from our commitment to the wine business, we will add whisky and other fine spirits to our portfolio. We should keep to our philosophy of “professionalism and integrity”, and maintain the image of “vogue and healthy”. We will do our best to help permeate fine wine and spirit into people’s daily life.
With development of China's business, we need more high calibers and potential candidates to join our organization.
我们开设富隆美酒学院，在提供葡萄酒和各种美酒培训课程的同时，不但出版《美酒生活》杂志、各种葡萄酒丛书、DVD，而且推出电子课程、微信公众号、小程序等新媒体方式传播美酒文化和健康生活。我们每年在全国各地举办了几百场品酒普及晚宴或活动。现在富隆已是“中国特许连锁100强”企业，富隆酒窖被授予“***放心酒工程示范店”、“中国企业信用评级AAA级信用企业”、“中国商业特许经营体系评定企业AAAA级”、“ISO9001国际质量管理体系认证”等众多荣誉。
2019年起，富隆除了继续大力发展葡萄酒业务外，我们还会开始着力发展威士忌等精品洋酒业务。我们仍然坚持“专业、诚信”的理念，“时尚、健康”的经营思路，让优质美酒走进大众的生活。
随着在中国业务的增长，我们诚聘英才。
AUSSINO WORLD WINES
Aussino World Wines was established in 1996. Now we import wines from more than 10 countries and over 200 suppliers. Our portfolio includes more than 1,000 labels today. We cover more than 100 cities in our sales network and have over 200 owned or franchised retail stores. More than 8,000 distribution partners work with us in different channels. We also have a steady growing E-commerce business. We have hired over 2,000 employees in our organization across China. And we have built a 10,000 m2 logistics center to international standards. With the approval of China Customs, our logistics center officially became a bonded warehouse. The entire warehouse runs on a commercial Cellar Climate Control system to control temperature and humidity.
We established the Aussino Wine Academy to provide training courses and publish Wine Life Magazine, wine books and DVDs. We also provide online courses, an official WeChat account, Aussino Applet and promotions of wine culture and healthy living across a variety of online platforms. Each year, we organize hundreds of wine dinners or events all around China. Now, Aussino is recognized as one of the “Chinese Top 100 Franchisors”. Aussino Cellar has earned prestige as a “National Trust Wine Cellar”, “Enterprise Credit Evaluation AAA Class”, “Franchise Evaluation AAAA Enterprise”, and received the ISO Quality Management Systems Certificate, to name a few.
In 2019, aside from our commitment to the wine business, we will add whisky and other fine spirits to our portfolio. We should keep to our philosophy of “professionalism and integrity”, and maintain the image of “vogue and healthy”. We will do our best to help permeate fine wine and spirit into people’s daily life.
With development of China's business, we need more high calibers and potential candidates to join our organization.
联系方式
- 公司地址：地址：span广州市海珠区滨江东路479-481号