北京招聘

职位描述：

Position: Service Planning

Division/Department: Volkswagen China Passenger Cars Brand

Location: Beijing

Main goals and objectives:

? This position ensures sustainability and further development of service operations of VW brand in China with the focus on service planning, marketing and sales and implementation of service processes and standards in line with Aftersales Strategy 2025. It contributes to overall business result by improving service performance, rolling out of service marketing programs and projects in the framework of VW brand regionalization strategy. It manages market implementation of aftersales projects in close cooperation with VW entities on the OEM and retail level to increase profitability, customer satisfaction and market exploitation and successfully develop aftersales business.

? Being a central brand role this position is responsible for internal efficiency measures to achieve synergies between projects and cross functions within the relevant departments and business partners to support all entities overlapping projects from Aftersales perspective. It performs analysis of major aftersales KPIs and works out and further develops performance oriented steering measures and tools in aftersales in cooperation with network department. This position is in charge of establishing and maintaining of service standards, performing regular retail workshop integrity checks and bears responsibility for implementation of countermeasures.

Your Responsibilities:

? Implementation of service processes and standards

? Service projects adaptation

? Service KPIs and performance oriented steering

? Perform competitor benchmarking and retail know-how

? Digitalization of service progress

? Customer digital touch points

? Vehicle health check by video

? Ensure VW Aftersales in VW ecosystem in China

? Synergies in project implementation

? Budget controlling

Our Requirements:

? Graduate degree or above in business administration or similar

? 5-7 years

? Experience in automotive industry, esp. in aftersales area

? Data analysis and management

? Project management

? Good communication skills

? Experience in multinational environment

? Flexibility

? Fluent in Chinese or English

? German is an advantage

? Proficient in MS Office

? Competency required on Volkswagen MK level

? Strategic and structured thinking

? Result orientation

? Taking responsibility

? Customer orientation

? Communication and negotiation

What we offer:

? Strong brands, excellent products and image

? Performance oriented competitive compensation & benefits package

? Professional career development & qualification

? Good management, team work, open communication & feedback

? International working environment & global network

? Attractive work, health programs & work-life balance

Join us and become a part of the Volkswagen Family - We are looking forward to welcome you on board!

Please send your application in English to: Career@volkswagen.com.cn with subject “channel name (where you find this job posting) - applicant name - current company - current position- applied position”.

Volkswagen Group China

Volkswagen Group is one of the earliest and most successful international partners of China’s automobile industry. The Group has grown together with China’s auto industry, overcoming many challenges and achieving significant growths, during the 30 years’ partnership with China.

As early as 1978, Volkswagen Group started contacts with China. The first Santana was produced in Shanghai in April 1983. In October 1984, Shanghai Volkswagen Corporation Ltd, the first joint venture of Volkswagen Group in China, laid foundation in Shanghai. In February 1991, FAW-Volkswagen Corporation Ltd was established in Changchun, creating Volkswagen Group’s second joint venture in China.

The business scope of Volkswagen Group in China includes the production, sales and services of complete vehicles and parts, such as engines and transmissions. All of the Group auto brands — including Volkswagen, Audi, SKODA, SEAT, Bentley, Bugatti, Lamborghini, Porsche, Ducati, Volkswagen Commercial Vehicles, Scania and MAN — have a business presence in China through Volkswagen Group China and its subsidiaries.