北京招聘

职位描述：
Title: Restaurant Operation Manager
Report to: Key Account Operation Manager
Work Location: Shanghai Pudong Zhangjiang




Role Summary:

The Restaurant Manager drives excellence in the service and experience of the operation. Identifies, motivates, trains, develops and directs team members to deliver exceptional service and accomplish daily goals and projects. This position oversees the administrative and operational tasks, including financial management and analysis, sanitation and safety.

The Restaurant Manager will focus on innovative hospitality and creating the cafe experience for the client's Food program in order to support operational excellence. This position reports into the Key Account Operation Manager and will leverage their strong communication, hospitality and operational skills to partner with key stakeholders (culinary, nutrition, marketing, behavioral science, concept development, procurement, risk management, operations and people approach) to promote with standards, client's Food expectations and enhance user (partner) experience.

The great things you will be expected to do:
● Designs, manages and owns the overall experience, not just the offerings
● Sets an expectation of hospitality that is friendly and engaging
● Has a passion for quality food preparation and taste.
● Trains and develops the management team
● Conducts all Manager reviews, coaching sessions, and disciplinary actions in a professional and timely manner
● Monitors and manages all financial responsibilities
● Ensures all sector and Compass employee guidelines are implemented and adhered to
● Creates a culture of Food and Workplace Safety
● Treats all customers with professionalism, care and respect.
● Responds to all comments and complaints within 24 hours and follows up with
a written or verbal response with copies to the Key Account Manager and our partner.
● Communicates with the our partner honestly, accurately and in a timely manner
● Ensure cafe teams work within budget while maintaining standards
● Ensures that all café operations meet great expectations standards.
● Oversees and contributes to the successful opening of all new Cafés.
● Meets all timelines for quarter and year-end reports given by our partner and Sector Employer

Minimum Qualifications
● Bachelor's degree is preferred, or equivalent professional experience
● Has a minimum of 5 years food service multi unit management experience
● Excellent communication skills both written and verbal
● Fluent in Chinese Mandarin and English
● A proven track record of leadership
● General culinary knowledge of basic kitchen practices, protocols and procedures
● Proven coaching and teaching skills with peers, individuals, and teams
● Passion for food trends, hospitality, innovation and creative experiences
● Marketing and events experience a plus
● Manages time effectively and prioritizes tasks to meet deadlines
● Creates a culture of food and workplace safety
● Proven coaching and teaching skills with peers, individuals, and teams
● Proven ability to maximize budget, enhance user experience and creativity across all channels in alignment with business strategy
● Ability to effectively communicate, motivate and interact with all levels within the organization
● Demonstrates good judgement and decision making skills
● Maintain a positive attitude under pressure and motivate team
● Ability to maintain confidentiality
● Working knowledge of Google Docs, Microsoft Word, Excel and PowerPoint
● Ability to work independently as well as in a team
● Ability to work in a fast paced, changing environment


Physical and Language Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to;

● Stand, talk or hear, and taste or smell.
● Walk, use hands or fingers, handle or feel; stoop, kneel, crouch, or crawl.
● Specific vision abilities required
● Ability to read, understand and speak English to perform essential functions of the job

Leadership behaviors (Compass internal values)
● Think fast, use technology - Finds new/quicker ways of meeting goals, shows conviction in own judgement and decisions and responds quickly under pressure
● Openly share and co-create – Delegates tasks to develop others
● Passion for Quality – Takes personal responsibility for correcting customer service problems, consistently sets demanding performance expectations and sets priorities to maximise benefits
● Win through Teamwork – Pursues friendly relationships with colleagues, shares own knowledge and insight and displays a high level of energy and commitment to the organisation
● Embrace Diversity – Listens to others and values their contributions, receptive to new and builds on ideas and acts in ethical and socially responsible manner.
● Takes Responsibility and making the big calls – Uses the right influencing techniques to gain the necessary commitment and support from others, both internally and externally
● Taking the responsible approach to business

Compass China

As a fortune 500 company, Compass Group founded in 1941, is a market leader in providing food and a range of support services to customers in the workplace. We operate in business & industry, schools and colleges, in hospitals, at leisure and in remote environments. Headquartered in the UK and listed on the London stock exchange, we bring together the combined strength of a group, which operates in 50 countries, with more than 420,000 employees, to deliver the same superior standards of service globally, daily and personally.

Our vision is to be a world-class provider of contract foods and support services, renowned for our great people, great service and great results.

Compass Group has been operating in China since 1995, and has developed business in over 40 cities across the nation. With office bases in Shanghai, Beijing, Guangzhou, Tianjin, Dalian, Shenzhen and Chengdu we now employ over 3000 people.

作为一家财富500强公司，康帕斯集团成立于1941年，总部位于英国，在伦敦证券交易所上市。我们是全球领先的餐饮及综合支持服务的全球领导者。我们的服务广泛分布于工商业、教育业、医疗保健、运功与休闲场所、海上和野外工程项目。康帕斯集团拥有强大的综合实力，全球逾42万名员工，我们每天为全球超过50个国家的客户提供同样的优质服务。

我们的目标是：成为世界级的合同餐饮及综合支持服务供应商，以一流的员工、一流的服务和一流的成就闻名于世。

康帕斯集团1995年进入中国市场以来，至今已经在全国40多个城市开展了我们的业务，我们除了在上海设立总部，还相继在北京、广州、天津、大连、深圳和成都设立了办公室，我们的雇员已经超过3000人。

Eurest in China:
Eurest is one of the brands owned by Compass Group. We are a well-established catering company providing full catering services for factory, office buildings, Schools, Hospitals and Clubhouses in China. We started our business in China since 1997. Now we have developed business in over 40 cities across China, established branch offices in Beijing, Guangzhou, Tianjin, Dalian, Shenzhen and Chengdu besides Shanghai head office, employing 3000 people nationally. We are now actively searching for energetic and focused professionals to join us in the following capacity in our China Team.

怡乐食在中国：
怡乐食是隶属于康帕斯集团的品牌之一。我们致力于为工厂、企业、学校、医院和俱乐部会所提供优良的餐饮服务。自1997年进入中国市场以来，至今已经在全国40多个城市开展了我们的业务，我们除了在上海设立总部，还相继在北京、广州、天津、大连、深圳和成都成立了分公司，我们的雇员已经超过3000人。现在我们正在积极寻找优秀的专业人才加入我们的团队。

The qualified candidates, please apply with details of academic qualifications, work experience, date of available, present and expected salary to:
有意者，请将详细简历、可到职日期、目前及期望薪资等信息发送至我公司的招聘信箱或邮寄至我公司。具体信息如下：

Human Resources Department
Room 1202-1206, Ascendas Plaza No. 333 Tian Yao Qiao Road
Shanghai 200030, P.R.C.
上海市天钥桥路333号腾飞大厦1202室，邮编：200030
Email to recruit@compass-group.com.cn

We are an equal opportunity employer and welcome applications from all qualified candidates.
我们承诺平等对待每一位应聘者。
Personal data collected would be used for recruitment purposes only.
The information provided will be treated in strict confidence and only be used for recruitment purpose.
我们承诺应聘者的个人信息仅于我公司招聘使用并严格保密。
Applicants who are not invited for interviews within 6 weeks may consider their applications unsuccessful. All personal data of unsuccessful applicants will be retained for future recruitment purposes for 2 years.
六周内没有被邀请面试的申请者可视为没有通过，但个人信息我们将会保留2年以备将来使用。