北京招聘

职位描述：
Job Description:
1. Respond to customer inquiries received through facsimile, e-mail or telephone and related to any range of the organization’s hardware and software products. Make inquiries to determine the nature and extent of problem and to isolate areas of concern. Identify causes of problems and provide solutions to customers. Structure solutions to suit user circumstances and level of competency and communicate through means suited to user requirements.
2. Determine the requirement for units to be returned for inside service, provide return authorizations and communicate shipping requirements and arrangements to customers as required. Prepare required internal documentation to facilitate the return of customer units for repair services
3. Determine the requirement for Applications Engineering to visit with customers to resolve problems on site due to unique circumstances of customer applications. Make required arrangements and communications and track open inquiry to ensure satisfactory closure for the customer
4. Document user inquiries and problems. Identify trends in support requirements, notify engineering staff as to significant trends and recommend the inclusion of information in on-line help program, manuals or other resources to respond to issues repeatedly raised by customers. Contact third party software developers to determine solutions for common interface problems and incorporate solutions into responses to customers. Prepare and issue specific instructions for customers related to commonly recurring problems.
5. Identify when problems represent engineering hardware or software design issues and report suspected design flaws to designated department heads.
6. Process customer orders and sales orders for Non-warranties services. Enter data relating to customers and sales and maintain customer database in computer system.
7. Follow up on service inquiries to ensure that customers are satisfied with quality of service provided. Respond to and resolve complaints and concerns.
8. Perform Asset registration in SFDC as required.
Requirements:
? Degree/diploma in with technical or engineering background preferred.
? 1 to 3 years “hands-on experience” in customer service and/or call center;
? Good problem solving and communications skills;
? English language skills;
? Asian language skills in Korean, Japanese, Thai or Vietnamese will be an advantage;
? Excellent individual and team worker.

科锐国际人力资源有限公司成立于1996年，在大中华地区拥有40个分支机构。超过1500名专业招聘顾问。是亚洲领先的整体招聘解决方案提供商。在过去的一年中，科锐国际成功为企业推荐的长期雇员及派遣雇员总数超过2万人，中高级管理人才及专业技术人才超过20000名。