北京招聘

职位描述：
Documentation Strategy & Standardization Analyst (SOP Analyst)
At PayPal, we put people at the center of everything we do. Within the Internal Control Partner Team, our vision is a culture of risk awareness and comprehensive understanding of our operational processes through strong partnerships across the business that allow us to proactively minimize or eliminate any potential threats and help make PayPal a great and enduring company.
As a Documentation Strategy & Standardization Analyst, your primary responsibilities will be to assist DSS leadership team in creating procedural documentation while maintaining existing documentation that ensures alignment to Corporate Compliance, Operational Risk, and Regulatory criteria. The DSS Analyst will support various enterprise projects and will communicate at all levels of the organization providing project status to the development of DSSs. In addition, the role will assist Enterprise Risk Compliance Management with requests from Internal Audit and various regulators to support or remediate. The DSS Team Leader will be an escalation point for the DSS Analyst and in some instances other employees.
Core Duties:
? Lead small to medium Enterprise Services ICP Projects (RISK, DSS, BCP etc.).
? Author and update global documentation based on requests submitted via business units.
? Responsible for researching and completing assigned requests in a timely manner.
? Review and maintain all global procedural requests via an online tool to determine prioritization, assignment, relevance and follow-up.
? Reformat/rewrite existing procedural content into DSS Team editorial standards including the approved structured format.
? Assess existing procedural documentation and make recommendations for improvement.
? Work closely with curriculum developers to ensure that procedures integrate into training materials developed for Enterprise Services.
? Engage with the global liaisons to facilitate and complete assigned tasks.
? Engage in feedback review of all documentation drafted within the DSS Team, as appropriate.
? Troubleshoot issues with content development by communicating with the requestor and SME.
? Collaborate with Enterprise Services Leadership concerning the publication and communication of documentation.
? Lead and engage in multiple meetings with various groups, including but not limited to Policy, Legal, Business Channels, Training, PI/PM, Enterprise Services Leadership etc.
? Publish and communicate approved documentation to the Global Procedural Site.
? Drive and participate in the prioritization of DSS requests in collaboration with Business Unit(s), Enterprise Services and Training.
? Serve as a champion for the DSS Framework to: ensure consistency, clearly articulate processes, educate others, and enforce documentation standards.
? Work with various Enterprise Services individuals (SMEs) to determine current standard practices and create comprehensive procedure documents.
? Develop an understanding of the overall scope of assignments, by utilizing documentation provided by the requestor such as Process Maps, Flow Charts, Policy, PRD, BRD, etc.
? Maintain, develop, and socialize DSS reporting/usage with business units.
? Participate in development of overall team strategy and vision.

Requirements:
? 3+ years professional related experience; such as technical/procedural writing and/or instructional design or risk/fraud environment; preferably in Banking or AML/BSA functions.
? Knowledge of Microsoft Office (Word, Excel, Visio, PowerPoint, Microsoft Project, etc.)
? Demonstrated strong written, oral and presentation skills to foster productive relationships with diverse staff.
? BS/BA Degree or educational equivalent.

PayPal（纳斯达克股票代码：PYPL）是全球使用广泛、深受消费者信赖的电子钱包。自1998年成立至今，PayPal一直致力于引领在线支付革新，日处理交易量达到1,250万笔。去年我们处理的交易量达40亿笔，其中10亿笔为移动支付。PayPal帮助用户更有效地管理并支配资金，用户无需透露财务信息即可付款，并且可以使用PayPal账户余额、银行账户、PayPal Credit及信用卡等多种资金来源进行支付。

PayPal在全球范围内已拥有超过1.69亿活跃账户，创造了一个开放且更安全的支付生态系统，消费者及商家之间可以安全地进行线上、线下及移动端的交易。PayPal是全球化的支付平台，服务遍及全球203个国家和地区，支持用户以100多种货币接收和支付款项，57种货币提现到银行账户，以及在PayPal账户中拥有26种不同货币的余额。全球近8000名员工以超过20种不同语言为用户提供支持。PayPal的目标是让全球用户能够更直接有效地管理他们的财富。

在中国，PayPal致力于帮助中国商户和中国消费者接入广阔的国际市场，同时以全球领先的风险管理和保障服务确保交易安全。PayPal 拥有独特的优势和领先地位，能够帮助中国商户和消费者在全球市场获得新的商机.

PayPal 上海运营中心-概况
PayPal上海运营中心坐落在繁华的陆家嘴，目前，我们拥有接近900名员工。我们秉持以客户为中心的理念，鼓励创新与合作，并提供多元且持续的学习和发展机会！PayPal倡导“快乐工作、快乐生活”，我们不仅为员工们提供宽敞舒适的工作环境，还准备了放松身心的众多设施，比如活动室（瑜伽/舞蹈等）、乒乓球桌、X-box,、桌上足球，甚至还有按摩椅！公司还设有Toastmaster Club, 为想要提高英语/中文领导能力和公众演讲能力的同事提供学习和实践的机会。此外，为鼓励员工“Work Hard, Play Hard”，每年我们都会组织丰富多彩的室内外活动，比如Family Day 、Diamond Show 、Outing等。在中西方传统节日里，如妇女节 、中秋节、万圣节、圣诞节等，我们也会举办各类主题的庆祝活动。公益事业也是PayPal关注的主题之一，上海运营中心的同事从未在公益活动中放慢过脚步：我们参与过冬日捐衣 、募捐活动之“一个鸡蛋的暴走” 、公益竞拍等许多活动。PayPal上海运营中心的规模还在不断壮大，但我们自始至终都是一个温暖的大家庭。

PayPal 上海运营中心-业务
PayPal上海运营中心主要通过电话和邮件的形式，向来自亚太区包括中国大陆、中国香港、中国台湾、日本、韩国等国家地区的用户提供服务，及时帮助他们解决在销售和支付过程中遇到的各种问题。我们的服务语言包括普通话、粤语、日语、韩语等。主要服务部门包括客户支持、超级卖家账户管理、反欺诈风险管理、品牌风险管理等。

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