北京招聘

职位描述：
A. Overall Purpose Of The Job
This role reports to and works under the guidance of the Regional Commercial Director. As CSE (Business Planning & Support), he/she is broadly responsible for:
- Providing a consistent administrative support function to the Sales (CS) and Marketing team in relation to client contract renewal, operational on-boarding of clients, client reporting and profile / activity information updates;
- Supporting the China Sales & Marketing Strategy in business planning, progress tracking, regular reviews and follow-through with CS and Marketing team members;
- Rolling out new consumer & CS packaged products (e.g. Raffles Medical Membership (RMM) packages, Little Dinosaur Club packages), and co-own the supplementary role of managing the hotline (mobile/desk) number and WeChat Official Account;
- Monitoring and ensuring that all outstanding client account receivables are collected on-time;
- Assisting the RCD in administrative matters for the CS department;

In essence, he/she is responsible for the following functions:
- Business Support
- Business Planning
- Administrative Support

Territorial-wise, this role covers all existing locations where Raffles Medical (RM) is operating in China, including Shanghai (which will be integrated later).

In this role, he/she is required to be versatile, flexible and able to work independently with minimal supervision. He/she must be collaborative, but decisive with ability to offer independent input and exercise relevant judgement. He/she must be able to keep confidentiality and have an eye for detail, with the discipline of having closure of any outstanding service or support-related matters.

B. Job Profile
Required Skills and Knowledge
- Excellent numeric, written and oral communication skills.
- Ability to work in a multi-lingual, multi-cultural where consensus is the norm.
- Excellent time management skills with the ability to successfully manage numerous projects simultaneously
- Computer literate (MS Word, Excel, PowerPoint and CRM applications)
- Strong individual that can work autonomously and within a team to deliver results

Required Competencies
- Action Oriented
- Customer Focus
- Listening
- Organizational Agility
- Planning

Required Work Experience
- Over 3 years' Experience in an operationally / commercially focused analytical and/or Customer Services role.
- Research experience valuable
- Exposure to working in a cross-border engagement sales environment including previous working experience selling to emerging markets

Required Qualifications
- Bachelor degree or above

Required Languages
- Ability to communicate in English fluently (oral and written) an absolute must
- Ability to speak another language relevant to location and client base will be an advantage

Travel / Rotation Requirements (Brief description of any travel or rotation requirements)
- Travel only when required
- May be requested to participate in client-engagement functions to help in hosting the guests

Raffles Medical Group has evolved since its founding in 1976 from a two clinic practice in Singapore to an integrated healthcare provider with a wide presence in Asia.
莱佛士医疗集团自1976年在新加坡成立，从两家新加坡诊所起步，逐渐发展成一个医疗集团，现在足迹遍布亚洲各地。

It operates a network of more than 100 medical centres, a tertiary care private hospital, dental and Chinese medicine services, insurance services, an educational healthcare institute and a consumer healthcare division.
莱佛士医疗集团的网络包含超过100家医疗中心，一家三级私立医院，多家专门牙科和中医诊所，还有医疗保险部门，医学教学学院和消费保健品部门。

In China, we are serving you with seven clinics in Beijing, Shanghai, Chongqing, Tianjin，Nanjing, Dalian and Shenzhen.
在中国，我们有七家国际门诊及两家国际医院，分别遍布于北京，上海，重庆，天津，南京，大连及深圳。

Our clinics are managed by a highly trained and specialized team of professionals to ensure that you receive quality, comprehensive, healthcare.
我们的诊所是由国际医生组成的专业团队，每一位医生都拥有个人“精”与“专”的领域，以确保您获得更优质、全面的国际医疗服务。

At Raffles Medical, your health and safety are our highest priorities.
在莱佛士医疗，我们把您的健康和安全放在首位。