北京招聘

职位描述：
Job Summary
The Red Hat Customer Experience and Engagement (CEE) team is looking for a Customer Service Representative to join us in Beijing, China. In this role, you will serve customers from different countries and language backgrounds within the Asia Pacific (APAC) region. You will support retail, direct, and web customers by providing solutions to all possible client issues like, billing, pre-sale, fulfillment, etc. We’ll need you to have excellent communication skills to ensure you can provide superior service to Red Hat customers.
Primary Job Responsibilities
? Maintain an excellent level of customer experience
? Receive and address inquiries via phone calls and emails from the APAC market
? Provide general information about our solutions
? Handle basic customer issues like registering system profiles and account management
? Process and submit returns, revise credit card information, manage refund requests, and
complete other data-entry functions
? Work closely with the order management, sales, and various finance groups through web
tickets, telephone queues, and an issue tracker to ensure customer satisfaction
Required Skills
? 1-2 years experience in a customer service role
? Fluent in Cantonese/Mandarin and Japenese Language.
? Proficient with office applications; LibreOffice is a plus
? Outstanding communication skills, both written and verbal
? Ability to work with others to deliver superior customer service
? Customer-oriented with an ability to solve problems under deadline pressure
? Advanced reasoning skills and an eye for detail when creating solutions
? Excellent organizational skills and an ability to work with minimal supervision

It's rewarding to work at a well-established, mission-driven company. You get the freedom, autonomy, and responsibility to impact a company that is changing the technology industry. With FY2011 revenues of almost U.S. $1 billion, Red Hat is the world's leading provider of open source solutions. Our mission is to be the catalyst in communities of customers, contributors, and partners creating better technology the open source way. We strive to make freedom, flexibility, and open source the building blocks of our enterprise technology stack. And we passionately pursue our vision of a better future, based on open standards and interoperability. Red Hat is the place to take chances. Good work earns respect, and people dream big and act boldly as they extend the reach of open source. The basis of this freedom is as solid as our success. Our history of 38 consecutive quarters of growth* are a good foundation for making a difference. And we need talented, smart, and passionate people to make this happen. So, what's in it for you? The ability to have an impact and change the world. What more could you want? Come prepared to lead the way。