北京招聘

职位描述：
职位描述

The Service Engineer is responsible to perform designated technical service functions required by the customers in assigned territory. He/she ensures high levels of customer satisfaction and achieving revenue target through providing responsive, high quality of service to the customers.
岗位职责

Service/ Installation, maintenance and repair activities
- Perform warranty and installation in accordance with service contract and company procedures and standards
- Carry out repair, maintenance and testing of customer owned goods in accordance with China’s national law and/ or Dräger Standards either in a Service Center or at the customer’s site
- Provide adequate records to the Customer to demonstrate the scheduled work has been performed
- Provide technical support to staff and customers for specific products
- Ensure customer service requirements are met in order to promote service satisfaction, escalate if necessary
- Provide service activity plans and reports to the manager / supervisor
- Provide inspection and commissioning reports as stipulated generally or as and when necessary to project specific requirements
- Complete and provide customer returns reports, customer feedback reports and fault analysis reports as and when required

Hazards prevention
- Ensure all hazards are eliminated from the working area
- Implement preventive maintenance plans and practices in accordance with Dräger standards controlled by Service Manager
- Secure and maintain the equipment, used in performing assigned tasks, to ensure it is working properly and if applicable perform calibration
- Ensure personal protective equipment is in good condition and warns in situation related to the personal safety
- Comply with best safe working practices
- Stop any site works deemed to present a personal risk and consults with her/his manager / supervisor
- Comply with site specific Health, Safety & Environment (HSE) regulations as and when applicable

Training
- Provide usage of product training to customers on customization basis if required, and discuss technical communication as when appropriate

Contract management
- Prepare detailed repair quotations for customers in accordance with guidelines published by Service Operation Manager
- Renew service contracts in his/her territory
- Identify new business opportunities for service contracts and pro-actively develop service contract business.

Service quality assurance
- Implement internal and external quality standards and processes to fulfill the quality requirements for products and services.
- Provide service quality reports to management in a timely and accurate manner
- Proactively communicate to her/his manager / supervisor improvement suggestions to raise the quality and professionalism of service covering all aspects like training needs, personal protective equipment (PPE), documentation, tools etc.
- Audit personal service tool inventory and PPE
- Facilitate, implement and supervise service quality control processes and actions

Customer relationship management
- Plan how to establish, develop and maintain account relationships in order to meet service targets in assigned region
- Develop and maintain strong long-term client relationships that provide input to planning company product, price, and service strategies
- Address customer’s complaints skillfully and provide an efficient solution

Others
- Provide relevant information to staff regarding any change or up-date to relevant safety regulations, policies or standards
- Provide sales and marketing feedback on new projects, sales opportunity and competitor activities for all Dräger safety products and services
- Keep continuously up-to-date with specialized product and application knowledge of main Dräger product and service portfolio within her/his remit
- Keep continuously up-to-date with Dräger Safety portfolio in general to recognize other opportunities
- Maintain safe and healthy work environment by following standards and procedures; comply with all quality, safety, and work rules and regulations
- Other duties as assigned by manager
任职要求

University degree in natural sciences or engineering

2-4/3-5 years of experience in a multinational company with related service experience

Professional
- MS Office - advanced level
- English in written and spoken - basic level

Behavioral
- Care about the customer – advanced level
- Cooperate and communicate – advanced level
- Plan and organize work – advanced level
- Pay attention to detail – advanced level
- Manage time– advanced level
- Solve problems – advanced level
- Demonstrate professional integrity – advanced level

德尔格集团创建于1889年，始终致力于开发确保人类安全呼吸的技术，并且一直保持全球领先水平。在中国设有医疗和工业安全两个不同领域的子公司。德尔格安全设备(中国)有限公司成立于1996年，是唯一代表德国德尔格集团在中国开发工业安全设备业务的子公司。现已在上海、深圳、成都设立了办事处。通过生产、技术咨询、销售和售后服务使德尔格在中国成为最有竞争力的生产气体监测和呼吸防护设备的专业公司。

Draeger, established in 1889, is a global leader in technology designed to ensure safety breathing. Strongly represented in China are two subsidiaries representing each of its business fields: medical and safety. Draeger has bundled all its safety activities in China in Draeger Safety Equipment (China) Co., Ltd. (DSEC), which was established in 1996. DSEC is present with production, consulting, sales and service through its locations in Beijing, Shanghai, Shenzhen and Chengdu.

“生命的技术”是我们的指导原则和座右铭。

“Technology for Life” is our guiding principle and our mission.

作为安全技术的先锋和全球领跑者，德尔格专注于设计最具创新精神、最具实用价值的监测及保护生命的解决方案。我们的产品涉及气体监测和呼吸防护，此外，我们的业务还延伸到消防和应急响应，采矿业，石油化工，政府市政，船运业，半导体和电子，钢铁，食品饮料，垃圾填埋，天然气等特殊领域

The safety division offers its customers complete hazard management solutions with a special focus on personal safety and protecting production facilities. The safety division's current portfolio includes stationary and mobile gas detection systems, respiratory protection, firefighting equipment, professional diving gear, and alcohol anddrug-testing instruments. Following industries are our mainly application industry, fire brigades & relief organization, Mining, Public sector and authorities, Industry, Supply and disposal companies.