北京招聘

职位描述：
o Provide service to end users for daily IT end user support
o Diagnose and resolve technical hardware and software issues
o Assess the priority of incidents and escalation as needed.
o Ensure the quality of solutions by adhering to SLA’s
o Ensure customer satisfaction for issues handled remotely and onsite
o Coordinate with vendors to ensure hardware issues are resolved quickly and effectively
o Provide training when required for end users
o Administer all upgrades for end-user devices, hardware and software
o Support major customer upgrades and changes to IT infrastructure
o Assist onsite support services manager in performing & improving our onsite support services
o Assist onsite support services manager in improving IT service quality
o Ability to work on multiple sites in Beijing as directed
o Ability to work shifts

上海怡高科技服务有限公司是专业从事IT领域服务的科技企业，业务覆盖全国十多个城市,并在广州，厦门，昆山，烟台，深圳等地设立了分公司及办事处。
在IT领域服务供应链中，我们提供的服务包括：商用产品（PC，服务器，打印机等）的硬件维修支持服务，企业级用户的UNIX小型机的现场服务，备件和显示器(LCD、LED)的检测维修服务，芯片级主板维修服务和备件的派送物流管理服务，最终用户的硬件系统维护服务。