Field Service Manager 区域服务经理
莫迪维克(上海)贸易有限公司
- 公司规模:50-150人
- 公司性质:外资(欧美)
- 公司行业:机械/设备/重工
职位信息
- 发布日期:2017-12-08
- 工作地点:北京-大兴区
- 工作经验:无工作经验
- 学历要求:本科
- 语言要求:英语熟练
- 职位月薪:1-1.5万/月
- 职位类别:客服经理 售前/售后技术支持经理
职位描述
职位描述:
Responsibilities:
? Develop business plan and leverage resources effectively for Service Department to ensure all service activities are running smoothly
? Organize service activities based upon solid experience in MULTIVAC machine troubleshooting
? Inspire and advise customers on applying creative and highly-customized packaging solutions to generate sales leads
? Guide team members to troubleshoot and formulate regular plan for preventative maintenance and take ownership to conclude projects
? Provide guidance regarding customer relationship building and act as on role model to ensure customer satisfaction
? Coordinate with other internal departments (e.g. Sales/Marketing team) to seek for cross-selling opportunities by reviewing and brainstorming on potential sales leads and provide guidance for team members to identify cross-selling opportunities
? Manage and influence team positively by effective coaching and mentoring
? Evaluate team members’ performance regularly and provide department plan as well as feedback accordingly
? Always keep alert and advice on Health & Safety issues with regular review and training
Required Experience:
? University degree in electrical/mechanical engineering or other related majors
? Preferable a minimum of 5 years’ experience in managerial role and 12 years’ experience in machinery service roles in the food and or medical packaging/manufacturing industries
? A strategic decision maker with strong capability in developing business plan and leverage resources
? Advanced problem-solving skills
? Excellent leadership skills to lead and guide team member effectively
? Charismatic personality with advanced influencing skills
? Excellent interpersonal skills with ability to communicate with all different parties, including external customers and internal counterparts
? High level of alertness in business opportunities and Health & Safety issue
? Excellent written and verbal communication skills, both English and Chinese
? Proficient in using Microsoft Office applications with the advanced Excel and Power Point skills
? Willingness to travel within China and internationally intensively
Responsibilities:
? Develop business plan and leverage resources effectively for Service Department to ensure all service activities are running smoothly
? Organize service activities based upon solid experience in MULTIVAC machine troubleshooting
? Inspire and advise customers on applying creative and highly-customized packaging solutions to generate sales leads
? Guide team members to troubleshoot and formulate regular plan for preventative maintenance and take ownership to conclude projects
? Provide guidance regarding customer relationship building and act as on role model to ensure customer satisfaction
? Coordinate with other internal departments (e.g. Sales/Marketing team) to seek for cross-selling opportunities by reviewing and brainstorming on potential sales leads and provide guidance for team members to identify cross-selling opportunities
? Manage and influence team positively by effective coaching and mentoring
? Evaluate team members’ performance regularly and provide department plan as well as feedback accordingly
? Always keep alert and advice on Health & Safety issues with regular review and training
Required Experience:
? University degree in electrical/mechanical engineering or other related majors
? Preferable a minimum of 5 years’ experience in managerial role and 12 years’ experience in machinery service roles in the food and or medical packaging/manufacturing industries
? A strategic decision maker with strong capability in developing business plan and leverage resources
? Advanced problem-solving skills
? Excellent leadership skills to lead and guide team member effectively
? Charismatic personality with advanced influencing skills
? Excellent interpersonal skills with ability to communicate with all different parties, including external customers and internal counterparts
? High level of alertness in business opportunities and Health & Safety issue
? Excellent written and verbal communication skills, both English and Chinese
? Proficient in using Microsoft Office applications with the advanced Excel and Power Point skills
? Willingness to travel within China and internationally intensively
职能类别: 客服经理 售前/售后技术支持经理
公司介绍
莫迪维克成立于1961年,是全球卓越的包装设备生产商。公司生产热成型拉伸膜包装、托盒封口包装机、腔体式真空包装机,传输带式包装机、超高压灭菌设备(HPP),提供贴标和检测系统、自动化解决方案以及“交钥匙”包装线。莫迪维克在包装领域有着较强的专业知识、丰富的包装经验以及世界领先的技术,设备可广泛应用于食品、医疗器械、药品、工业制品等多个行业。
公司全球设有85个多家分公司,分布在全球各大洲,拥有6000多名员工,仅在德国总部,沃尔费尔茨希文登就有员工达2200多位。1000多名销售顾问和服务工程师随时随地为客户提供专业意见和服务,确保每一台售出的莫迪维克机器***程度地为客户创造价值!
在中国,我们的总部位于上海虹桥枢纽。此外,我们在中国的两个客户中心(一个在北京,一个在上海保税区)提供培训、测试、维修和展示能力。上海保税区还拥有大量的备件、易耗品和机器库存。
我们的产品组合几乎涵盖了客户的所有需求,包括-除了热成型包装机-托盘封口机,室机,标签和质量检测系统,甚至交钥匙生产线。我们的客户得益于我们对流程和系统的深刻了解,以及来自同一个来源的综合咨询服务。
Multivac涵盖食品工业所有领域的包装解决方案——从烘焙食品到肉类、家禽和鱼类,到乳制品、水果和蔬菜。我们包装解决方案是针对广泛的需求量身定制的,包括输出和自动化程度。
在生命科学和保健产品领域,莫迪维克解决方案有助于医疗产品和药品的灵活和有效包装。我们的机器满足您的个人要求,在安全,可追溯性和再现您的包装程序。
对于工业和消费产品,莫迪维克包装解决方案提供***限度的保护,免受机械和环境的影响。我们的产品组合还包括防盗包或防伪包的概念。
The MULTIVAC Group, which maintains its headquarters in the Bavarian town of Wolfertschwenden, Germany, is one of the world's leading manufacturers of integrated packaging solutions for food products of all types, for life science and healthcare products, and consumer and industrial goods. The MULTIVAC Group has approximately 6,000 employees worldwide, with nearly 2,200 of these employees based out of its headquarters in Wolfertschwenden. With more than 85 subsidiaries, we are represented on all continents. We provide comprehensive service and we are easy to contact, and can therefore guarantee maximum availability of all installed MULTIVAC machines.
In China, our headquarters are located in the Shanghai Hongqiao Hub. In addition we provide training, testing, repair- and showroom capabilities in two customer centers in China (one in Beijing, one in Shanghai FTZ). An extensive spare parts, consumables and machine stock is also located in the FTZ in Shanghai.
Our product portfolio covers nearly all the needs of the customer and includes - in addition to thermoforming packaging machines - traysealers, chamber machines, labelling and quality inspection systems, and even turnkey production lines. Our customers benefit from our profound knowledge of processes and systems and from an integrated advisory service all from one source.
MULTIVAC covers packaging solutions for all segments of the food industry - from baked goods to meat, poultry and fish, to dairy products, fruit and vegetables. The packaging solutions are tailored to a wide range of requirements, regarding output and degree of automation.
In the area of life science and health care products, MULTIVAC solutions aid in the flexible and efficient packaging of medical products and pharmaceuticals. Our machines meet your individual requirements with regard to the security, traceability and reproducibility of your packaging procedures.
For industrial and consumer products, MULTIVAC packaging solutions offer maximum protection against mechanical and environmental influences. Our product portfolio also includes concepts for packs with anti-theft protection or for forgery-proof packs.
公司全球设有85个多家分公司,分布在全球各大洲,拥有6000多名员工,仅在德国总部,沃尔费尔茨希文登就有员工达2200多位。1000多名销售顾问和服务工程师随时随地为客户提供专业意见和服务,确保每一台售出的莫迪维克机器***程度地为客户创造价值!
在中国,我们的总部位于上海虹桥枢纽。此外,我们在中国的两个客户中心(一个在北京,一个在上海保税区)提供培训、测试、维修和展示能力。上海保税区还拥有大量的备件、易耗品和机器库存。
我们的产品组合几乎涵盖了客户的所有需求,包括-除了热成型包装机-托盘封口机,室机,标签和质量检测系统,甚至交钥匙生产线。我们的客户得益于我们对流程和系统的深刻了解,以及来自同一个来源的综合咨询服务。
Multivac涵盖食品工业所有领域的包装解决方案——从烘焙食品到肉类、家禽和鱼类,到乳制品、水果和蔬菜。我们包装解决方案是针对广泛的需求量身定制的,包括输出和自动化程度。
在生命科学和保健产品领域,莫迪维克解决方案有助于医疗产品和药品的灵活和有效包装。我们的机器满足您的个人要求,在安全,可追溯性和再现您的包装程序。
对于工业和消费产品,莫迪维克包装解决方案提供***限度的保护,免受机械和环境的影响。我们的产品组合还包括防盗包或防伪包的概念。
The MULTIVAC Group, which maintains its headquarters in the Bavarian town of Wolfertschwenden, Germany, is one of the world's leading manufacturers of integrated packaging solutions for food products of all types, for life science and healthcare products, and consumer and industrial goods. The MULTIVAC Group has approximately 6,000 employees worldwide, with nearly 2,200 of these employees based out of its headquarters in Wolfertschwenden. With more than 85 subsidiaries, we are represented on all continents. We provide comprehensive service and we are easy to contact, and can therefore guarantee maximum availability of all installed MULTIVAC machines.
In China, our headquarters are located in the Shanghai Hongqiao Hub. In addition we provide training, testing, repair- and showroom capabilities in two customer centers in China (one in Beijing, one in Shanghai FTZ). An extensive spare parts, consumables and machine stock is also located in the FTZ in Shanghai.
Our product portfolio covers nearly all the needs of the customer and includes - in addition to thermoforming packaging machines - traysealers, chamber machines, labelling and quality inspection systems, and even turnkey production lines. Our customers benefit from our profound knowledge of processes and systems and from an integrated advisory service all from one source.
MULTIVAC covers packaging solutions for all segments of the food industry - from baked goods to meat, poultry and fish, to dairy products, fruit and vegetables. The packaging solutions are tailored to a wide range of requirements, regarding output and degree of automation.
In the area of life science and health care products, MULTIVAC solutions aid in the flexible and efficient packaging of medical products and pharmaceuticals. Our machines meet your individual requirements with regard to the security, traceability and reproducibility of your packaging procedures.
For industrial and consumer products, MULTIVAC packaging solutions offer maximum protection against mechanical and environmental influences. Our product portfolio also includes concepts for packs with anti-theft protection or for forgery-proof packs.
联系方式
- Email:hr@cn.multivac.com
- 公司地址:地址:span申长路上海虹桥阿里中心