Service Manager China
益巍电子科技（上海）有限公司
- 公司规模：500-1000人
- 公司性质：外资（欧美）
- 公司行业：电子技术/半导体/集成电路
职位信息
- 发布日期：2017-11-20
- 工作地点：上海-浦东新区
- 工作经验：10年以上经验
- 学历要求：本科
- 语言要求：英语精通 普通话精通
- 职位月薪：1.5-2万/月
- 职位类别：半导体技术
职位描述
职位描述：
Service Manager China
This position directs the activities of the regional Field Service team to ensure equipment is installed or repaired in a timely manner and all operational issues are resolved. Directs and oversees all aspects of EVG China’s Customer Support policies, objectives, and initiatives. Strategic development of the Customer Support department to ensure and sustainably enhance customer satisfaction throughout the region.
Your future responsibilities:
1. Manage the day-to-day operations of the Filed Service team, to include escalation resolution, quality assessment, project management and employee development planning.
2. Establish strategic goals and support results through best practice leadership and management principles.
3. Resolves customer support issues with speed and quality and maintains strong customer relationships to ensure effective and long-term problem resolution.
4. Ability to think, plan and implement strategic tactics.
5. Directs the team in the creation and monitoring of key process improvement measurements.
6. Create and sell service and maintenance contracts, extended warranty contracts and in- house/on-site operation and maintenance training.
7. Involvement and close
8. Direct the activities of Customer Support FSE team leaders to control and monitor inventory usage and ensure parts are provided to customers and headquarters in a timely manner.
9. Service account management of key customers within the region.
10. Budget and investment planning and implementation.
11. All leadership tasks of a department manager including but not limited to coordination and further development of personnel resources; regular performance reviews; efficient deployment of service team members; regular opportunity, revenue and personnel forecasting and required reporting within the existing matrix organization.
Requirements:
1. Bachelor’s degree, preferably in engineering or at least 10 years of leading a customer support team; preferable within the semiconductor industry.
2. Excellent negotiation skills.
3. Ability to use tact and diplomacy in difficult situations.
4. Working knowledge of concepts, purpose and use of EVG equipment or similar equipment.
5. Computer proficiency.
6. Excellent oral and written communication skills in English and Mandarin
7. Willingness to travel
Service Manager China
This position directs the activities of the regional Field Service team to ensure equipment is installed or repaired in a timely manner and all operational issues are resolved. Directs and oversees all aspects of EVG China’s Customer Support policies, objectives, and initiatives. Strategic development of the Customer Support department to ensure and sustainably enhance customer satisfaction throughout the region.
Your future responsibilities:
1. Manage the day-to-day operations of the Filed Service team, to include escalation resolution, quality assessment, project management and employee development planning.
2. Establish strategic goals and support results through best practice leadership and management principles.
3. Resolves customer support issues with speed and quality and maintains strong customer relationships to ensure effective and long-term problem resolution.
4. Ability to think, plan and implement strategic tactics.
5. Directs the team in the creation and monitoring of key process improvement measurements.
6. Create and sell service and maintenance contracts, extended warranty contracts and in- house/on-site operation and maintenance training.
7. Involvement and close
8. Direct the activities of Customer Support FSE team leaders to control and monitor inventory usage and ensure parts are provided to customers and headquarters in a timely manner.
9. Service account management of key customers within the region.
10. Budget and investment planning and implementation.
11. All leadership tasks of a department manager including but not limited to coordination and further development of personnel resources; regular performance reviews; efficient deployment of service team members; regular opportunity, revenue and personnel forecasting and required reporting within the existing matrix organization.
Requirements:
1. Bachelor’s degree, preferably in engineering or at least 10 years of leading a customer support team; preferable within the semiconductor industry.
2. Excellent negotiation skills.
3. Ability to use tact and diplomacy in difficult situations.
4. Working knowledge of concepts, purpose and use of EVG equipment or similar equipment.
5. Computer proficiency.
6. Excellent oral and written communication skills in English and Mandarin
7. Willingness to travel
职能类别： 半导体技术
公司介绍
关于EV Group(EVG)
EVG是全球领先的半导体先进封装、微机电、化合物半导体、功率器件和纳米科技应用的晶圆製程技术工艺解决方案厂商， 主要產品包括晶圆键合、光刻曝光，晶圆薄化技术，匀胶喷胶技术，微影术/奈米压印术(NIL)和检测工艺和设备，以及光阻涂布机、显影机、晶圆清洗和检测设备。
EVG成立于1980年，通过完备的全球资源网络，为全球客户和合作伙伴提供服务与支持。欲了解更多信息，请访问***************.
About EV Group (EVG)
EV Group (EVG) is a leading supplier of equipment and process solutions for the manufacture of semiconductors, microelectromechanical systems (MEMS), compound semiconductors, power devices and nanotechnology devices. Key products include wafer bonding, thin-wafer processing, lithography/nanoimprint lithography (NIL) and metrology equipment, as well as photoresist coaters, cleaners and inspection systems. Founded in 1980, EV Group services and supports an elaborate network of global customers and partners all over the world. More information about EVG is available at ***************.
EVG是全球领先的半导体先进封装、微机电、化合物半导体、功率器件和纳米科技应用的晶圆製程技术工艺解决方案厂商， 主要產品包括晶圆键合、光刻曝光，晶圆薄化技术，匀胶喷胶技术，微影术/奈米压印术(NIL)和检测工艺和设备，以及光阻涂布机、显影机、晶圆清洗和检测设备。
EVG成立于1980年，通过完备的全球资源网络，为全球客户和合作伙伴提供服务与支持。欲了解更多信息，请访问***************.
About EV Group (EVG)
EV Group (EVG) is a leading supplier of equipment and process solutions for the manufacture of semiconductors, microelectromechanical systems (MEMS), compound semiconductors, power devices and nanotechnology devices. Key products include wafer bonding, thin-wafer processing, lithography/nanoimprint lithography (NIL) and metrology equipment, as well as photoresist coaters, cleaners and inspection systems. Founded in 1980, EV Group services and supports an elaborate network of global customers and partners all over the world. More information about EVG is available at ***************.
联系方式
- 公司地址：浦东新区郭守敬路498号 (邮编：201203)