Sr. Customer Service Coordinator - Air
联邦快递国际货运代理服务(上海)有限公司
- 公司规模:150-500人
- 公司性质:外资(欧美)
- 公司行业:交通/运输/物流
职位信息
- 发布日期:2017-11-03
- 工作地点:上海
- 工作经验:5-7年经验
- 语言要求:英语熟练 普通话熟练
- 职位月薪:5-9千/月
- 职位类别:船务/空运陆运操作 货运代理
职位描述
职位描述:
POSITION SUMMARY
1. Keep smooth communication with customers and global agents for cargo transportation.
2. Supply good service to customers and overseas office.
3. Assist Manager to handle any exceptional issues.
RESPONSIBILITIES
1. Accept booking and confirm the booking information is right with shipper.
2. Coordinate with shipper about the preparation of cargo & documents, ETD, ETA, etc.
3. Send shipping advice and pre-alert to agents on the cargo transportation with related information.
4. Distribute documents to the appropriate parties in a timely manner to ensure the smooth flow of export cargo.
5. Assist in tracing and following up cargo to airport to ensure prompt delivery of freight.
6. Data input and system maintenance.
7. Well-know of each customer’s SOP to ensure the smooth handling for each customer.
8. Has good ability to analyses and solve problems independently.
REQUIREMENT
1. College or above.
2. Minimum 4 years relative working experience in multinational forwarding company.
3. Good freight forwarding knowledge and familiar with air operations process and requirements.
4. Excellent computer skills.
5. Detail oriented.
6. Good communication skills.
7. Sense of customer service.
8. Time management skills.
9. Must be fluent in English and Mandarin.
POSITION SUMMARY
1. Keep smooth communication with customers and global agents for cargo transportation.
2. Supply good service to customers and overseas office.
3. Assist Manager to handle any exceptional issues.
RESPONSIBILITIES
1. Accept booking and confirm the booking information is right with shipper.
2. Coordinate with shipper about the preparation of cargo & documents, ETD, ETA, etc.
3. Send shipping advice and pre-alert to agents on the cargo transportation with related information.
4. Distribute documents to the appropriate parties in a timely manner to ensure the smooth flow of export cargo.
5. Assist in tracing and following up cargo to airport to ensure prompt delivery of freight.
6. Data input and system maintenance.
7. Well-know of each customer’s SOP to ensure the smooth handling for each customer.
8. Has good ability to analyses and solve problems independently.
REQUIREMENT
1. College or above.
2. Minimum 4 years relative working experience in multinational forwarding company.
3. Good freight forwarding knowledge and familiar with air operations process and requirements.
4. Excellent computer skills.
5. Detail oriented.
6. Good communication skills.
7. Sense of customer service.
8. Time management skills.
9. Must be fluent in English and Mandarin.
职能类别: 船务/空运陆运操作 货运代理
公司介绍
It's more than just lip service when we say we live to deliver. We are one of the World's Most Admired Companies ranked by Fortune magazine because of our commitments to service, people and communities that reflect our priorities of becoming the best company to work for and enhancing the quality of life wherever we are. Our numerous and varied employee reward programs encourage staff excellence, so no matter what role you play in our organization, we'll lead your career in the right direction.
We are looking for high caliber professional to join our new division specializing in international freight forwarding.
We are looking for high caliber professional to join our new division specializing in international freight forwarding.
联系方式
- 公司地址:红岭中路1012号国信证券大厦