北京招聘

职位描述：
A global leading manufacturer of professional audio master clocks.

Responsibility:
? communicate directly with customers by telephone, livechat or email service requests in order to solve
? technical issues with the company's devices;
? respond to customer inquiries, complaints, and service requests within specified metrics;
? provide solutions to escalated technical support issues;
? provide configuration and troubleshooting on Windows and MAC based computer systems and DAWs
? to the customers;
? troubleshoot technology-based products problems
? partner with the engineering teams and QA teams
? ensure customers receive the fastest and easiest resolution to their concerns
? provide customers with pre-sales product and service information;
? train dealers sales staff
? write application notes and maintain the database for FAQ
? identify opportunities to increase customer satisfaction and retention

Requirement:
? Chinese as native language
? hands-on knowledge of audio and computer technology
? good familiarity with popular audio applications Cubase, Nuendo, Protools, etc.
? customer service experience
? at least 2 years of experience in customer

华德士中国

华德士于2008年进入中国市场，目前在上海、苏州及华南地区设立有分公司。我们凭借专业素养和丰富经验为各大公司招聘***双语人才，并于最近被评选为***国际人才招聘顾问机构。

我们的顾问都有相关行业的从业经验，因此能更深刻地理解您的需求。我们主要为以下领域招聘中高级专业人才：会计与财务、银行与金融服务、工程与运营、高层管理、人力资源、信息技术与转型、市场营销、采购与供应链等领域。