北京招聘

职位描述：
Relationship Management

? Build and maintain excellent working relationships with key internal stakeholders across the end to end Supply Chain value stream.
? Serve as a trusted and knowledge resource for the Associate Customer Service & Logistics Director when the introduction of new policies/procedures will affect or change the way order fulfillment activities are handled
? Liaise closely with the relevant Account Manager and Associate Customer Service & Logistics Director on order status ensuring they are aware of any potential issues that may arise with a customer delivery

Process and Fulfill Sales Orders

? Provide a dedicated service point for all order fulfillment activities for designated customers and be ultimately responsible for completing each sales order and delivery
? Escalate to Associate Customer Service & Logistics Director alerts and warnings, complete sales orders and follow through on contract consumption – raise shortfalls with Associate Customer Service & Logistics Director and planning team
? Create Purchase Orders & organize ancillary services (labels & inspections, customer payment, order report etc.)
? Apply for the sales price discount based on the request from sales team and company approval matrix
? Timely invoice and recognize revenue according to company policy
? Manage exceptions (Returns, corrections, diversions, split orders, quota management, credits etc.)
? Create customer debits and credits
? Liaise with internal and external stakeholders and business units to gather and/or communicate necessary information to process the order
? Track and monitor progress of requests requiring action from other business units, utilizing the appropriate business communication tools
? Monitor the execution process (i.e. customer critical path) and maintain & track DIFOT reporting by capturing potential failures and work with other business units to prevent failures & resolve issues quickly.
? Identify areas where DIFOT may be compromised and promote understanding and solutions
? Where unable to resolve immediately, liaise with appropriate Fonterra functions to ensure an efficient and effective resolution
? Liaise with wider supply chain to resolve issues quickly and effectively
? Take ownership for resolving and investigating service complaints
? Drive improvement in supply chain (DIFOT)
? Effectively balance both cost and service quality

Develop and Maintain Knowledge

? Develop and maintain a deep understanding of the Fonterra functions and processes and the business interfaces that support order resolution
? Keep abreast of new products, services, developments and procedures
? Participate actively in relevant training sessions and utilize new skills and knowledge to continuously improve service to customers
Build and maintain an excellent grasp of SAP technology


- University degree
- Minimum 2 years experience in export, logistics or supply chain environment
- Excellent communication skills - verbal and written
   Fluent in both Mandarin and English
   Problem solving capability
   Competent with Microsoft Office applications
   Competent in using SAP

恒天然商贸（上海）有限公司诚聘