Salesforce Support Lead
高知特信息技术（上海）有限公司 Cognizant Technology Solutions
- 公司规模：1000-5000人
- 公司性质：外资(欧美)
- 公司行业：计算机软件
职位信息
- 发布日期：2017-10-26
- 工作地点：上海
- 工作经验：无工作经验
- 职位类别：技术支持/维护工程师
职位描述
职位描述：
Job Description
? ＞ Provide Salesforce L2 and L3 support services - Service Cloud, force.com & Veeva applications for an application deployed across 6 countries in Asia
? ＞ Acknowledge and respond to incidents and service requests. Collaborate with business users and resolve issues in application
? ＞ Prioritize tickets alongside BU and IT stakeholders across regions
? ＞ Provide seamless communication to stakeholders for all application related issues
? ＞ Track support metrics and ensure compliance. Create and present reports to work with cross-region teams to drive and implement continuous improvements that provide tangible business benefits
Job Requirements
? 6+ years of SFDC experience with experience in support projects. ITIL knowledge must, certification preferable
? Strong knowledge of service cloud and force.com solutions. Exposure to Veeva preferable
? Excellent communication skills . Should have demonstrated capabilities on working with sr. personnel in the organization
Job Description
? ＞ Provide Salesforce L2 and L3 support services - Service Cloud, force.com & Veeva applications for an application deployed across 6 countries in Asia
? ＞ Acknowledge and respond to incidents and service requests. Collaborate with business users and resolve issues in application
? ＞ Prioritize tickets alongside BU and IT stakeholders across regions
? ＞ Provide seamless communication to stakeholders for all application related issues
? ＞ Track support metrics and ensure compliance. Create and present reports to work with cross-region teams to drive and implement continuous improvements that provide tangible business benefits
Job Requirements
? 6+ years of SFDC experience with experience in support projects. ITIL knowledge must, certification preferable
? Strong knowledge of service cloud and force.com solutions. Exposure to Veeva preferable
? Excellent communication skills . Should have demonstrated capabilities on working with sr. personnel in the organization
职能类别： 技术支持/维护工程师
公司介绍
ABOUT COGNIZANT
Cognizant (NASDAQ-100: CTSH) is one of the world’s leading professional services companies, transforming clients’ business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 195 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital or follow us @Cognizant.
高知特 —— Cognizant（NASDAQ-100：CTSH），是全球领先的信息技术专业服务公司，致力于帮助客户在数字时代打造新的商业模式、运营模式和技术模式。通过我们植根于不同行业、专业独到的咨询式服务，我们将帮助客户构想(Envision)和建造(Build)未来愿景，成就(Run)创新和高效的企业。高知特（Cognizant）总部位于美国，“财富” 美国500强企业中名列第195位，被评为全球最受赞赏的公司之一。欢迎访问公司主页了解更多有关高知特（Cognizant）的数字服务。
Cognizant (NASDAQ-100: CTSH) is one of the world’s leading professional services companies, transforming clients’ business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 195 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital or follow us @Cognizant.
高知特 —— Cognizant（NASDAQ-100：CTSH），是全球领先的信息技术专业服务公司，致力于帮助客户在数字时代打造新的商业模式、运营模式和技术模式。通过我们植根于不同行业、专业独到的咨询式服务，我们将帮助客户构想(Envision)和建造(Build)未来愿景，成就(Run)创新和高效的企业。高知特（Cognizant）总部位于美国，“财富” 美国500强企业中名列第195位，被评为全球最受赞赏的公司之一。欢迎访问公司主页了解更多有关高知特（Cognizant）的数字服务。
联系方式
- Email：yiruo@google.com
- 公司地址：前海深港创新中心a-2楼