北京招聘

职位描述：
Primary role is overall responsibility for technical issue management on all commercially deployed products – and to provide technical integration support to customers in China.

Duties include:
? Provide Technical Customer Support via phone, email and on-site as needed for the above products to the Customer base.
? Visit Red Bend’s customer sites for professional training to China-based customer support groups on the above products.
? Review and edit technical documents and integration guides for Red Bend’s products.
? Operate demo tools of Red Bend’s products on various platforms for China customers.
? Interact regularly in person and on phone and via email with Red Bend customers
? Through regular interaction with Customers, help to identify future challenges which may lead to new opportunities.
? Assist in development of Technical Support knowledge base through contributing to documentation and issue resolution tracking.
? Work closely with China’s sales and business development teams to cultivate partner and customer relationships

Prerequisites:
? Bachelor’s Degree in Computer Engineering or equivalent degree/experience.
? 3-5 years experience with embedded software in mobile platforms
? Excellent communication skills, including the demonstrated ability to present complex technical and product issues to customer audiences. Ability to effectively communicate at a technical level with customer and company engineers
? Fluency in English
? Demonstrated ability to understand customer requirements and to effectively communicate those issues internally to provide effective options to the customer.
? Strong problem-solving skills.
? Proven experience in working with minimal supervision.
? Working time will consist of up to 40% domestic travel to customer sites in China.

哈曼国际是一家旗下拥有包括Revel、 AKG、harman/kardon、Infinity、JBL、Lexicon及Mark Levinson等16个全球领先品牌的母公司，是全球领先的音响产品制造商，处于全球音响的研发和制造领域里的领导地位。作为一家领先的高级音响和信息娱乐解决方案的全球提供商，哈曼致力于在各个领域研发创新、专业音响产品的生产及信息娱乐系统的完善，并将产品销售至汽车市场、大众消费市场以及专业音响市场。

2009年，哈曼国际在上海正式成立了哈曼国际东北亚总部。哈曼十分看好中国市场的发展潜力，为更好的贴近并了解客户需求，先后在上海、成都、深圳、苏州成立研发中心，在苏州和丹东投资建造世界级的研发制造中心，为中国及全球客户提供***品质的汽车音响、信息娱乐系统、家用及专业音响产品。

哈曼智联科技（成都）有限公司的前身为泰立嘉科技，是STC集团在亚太区的软件服务中心。其成都和北京公司不仅向中国国内的客户提供离岸软件服务，同时也服务于总部设在北美洲、欧洲和亚洲的国际客户。在2015年初，我们加入了五百强之一-Harman的大家庭，现已成为哈曼智联科技（成都）有限公司。我们除持续致力于为外部客户提供软件研发和技术解决方案服务外，也成为了Harman内部家用音响和车载产品的软件核心研发力量。

目前我们拥有200名工程师，并在未来几年内将基于客户对技术的需求，组建超过500人的软件工程师团队并着重在软件开发和集成方面为手机设备制造商及相关的应用领域提供服务。我们重点关注和服务包括嵌入式软件开发等的领域有：Linux & Android；汽车信息系统；开源操作平台；软件测试；我们还提供系统集成、测试和软件开发，可交付改编或客户订制项目，面向中国客户提供包括TD-SCDMA等的软件解决方案。同时我们通过提供海外开发项目和内部调动等相关培训， 帮助我们的员工共同成长。

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