北京招聘

职位描述：
Responsibilities:
工作职责：
-Schedule and log all inbound and outbound product and service delivery appointments;
-计划和记录所有进出站的产品与服务交付安排
-Track and trace all deliveries, and confirm delivery with customer;
-跟踪追寻所有的发货，并与客人确认交付
-Proactively inform customers of possible delays or delivery failures;
-主动告知客户可能的延误与交货失败
-Confirm purchase order receipt on ERP, and prepare fapiao, purchase order receipt, and relevant documents;
-确认在ERP上的购买存单，并备好发票，订单收据与其他相关文档
-Troubleshoot customer complaints and issues - make recommendations to resolve complex operational problems through a proactive approach with the Service Technicians and Sales Teams;
-对客户的投诉与问题进行故障排除－与服务技师和销售团队合作主动为提供合理有效建议
-Communicate through phone calls, emails, and chat applications with customers.
-通过电话，电邮或聊天软件与客户进行沟通
-Providing feedback and solutions in a professional and effective manner.
-专业而有效地提供反馈
-Generate Service Technician performance reports;
-提交服务技师月度业绩评估报告
-Provide daily, weekly, and monthly reports as required;
-根据安排提交日、周和月度总结
-Perform Customer Service Air Test and Reports for all customers
-为所有客户提供空气测试与报告
-Control and Manage local inventory.
-控制和管理本地产品库存
-Control and Manage Demonstration machines and equipment.
-控制与管理演示机器与设备
-Assist sales and marketing departments with product demos, events, and public relations;
-协助销售和市场部门进行产品演示，推广活动与公关活动。
-Support all departments to provide the highest quality of customer service and support to the company’s clients.
-支持其他部门为客户提供高质量的客户服务和支持。

Qualification：
任职资格：
-College degree or equivalent
-大学专科或同等学历
-Minimum of 1-2 years experience at the same or equivalent position
-至少1-2年相同职位或同等职位经验
-Hands-on experiences such as: supply chain planning and fulfillment, logistics operation, service and warranty management
-具备供应链规划和实施，物流操作，服务和保修等实际工作经验
-Fluent oral and written Chinese and English
-流利的口语与中英文写作能力
-Good user knowledge of PC software
-会很好的使用电脑软件
-Service oriented, superior interpersonal and communication skills
-服务至上，并有良好的人际关系与沟通技巧
-Highly developed sense of responsiveness, both timely and accurate
-出色的应变能力，并且及时准确
-Willing and capable to work under pressure
-愿意并能在压力下工作。

IQAir Headquartered in Switzerland and with over 50 years of experience, IQAir helps millions of people lead longer, healthier lives by breathing clean air at home and at work. As a worldwide leader in advanced clean air technology, we lead our industry by providing air cleaning solutions of uncompromised performance and quality. Our customers are governmental agencies, schools, medical facilities, Fortune 500 companies, embassies and health conscious individuals in over 60 countries.
作为室内空气净化领域的国际高端品牌，IQAir在过去50余年里帮助了成千上万的人们在居家办公环境中享受洁净安全的空气从而获得更加健康长寿的优质生活。长期以来，IQAir产品精湛的品质使得品牌稳居行业领导地位。现如今，IQAir的客户已遍布全球60多个国家的政府机构、学校、医院、世界五百强企业、大使馆，以及众多重视健康的个人和家庭。
如果您和我们一样，对空气净化事业充满热情，那就请加入我们吧！