北京招聘

职位描述：
4个月短期职位

Job Purpose
This position is to assist the Customer Service Manager to run the annual subscription champing, they need to pick up/make chaser calls on subscription as well as to take records and statistical work.
该职位主要是协助会员部门运作会员年会费收缴项目，需要接打年会费咨询和追踪电话以及按类别做好相应的文本/系统统计记录工作。


Key Responsibilities
With the support with this position, the chaser activities will be completed as schedule and members renew on time within the region, we anticipated to meet 96% renewal target by end of the campaign.

The details as below:
 1.电话追踪所有会员缴费情况, 并提供相应指导和客服咨询；
 2.每天将追踪情况分类汇总并更新统计数据；
 3.后台数据库做记录和个人信息更新；
 4. 邮件/电话咨询回复与记录（如密码重置，如何登录网站在线支付，信用卡电话授权操作等）；
5. 根据要求整理数据发纸质快递包括会员卡等；


Skill/Experience Required
? Customer focused and interested in dealing with people at all levels
? Good command of spoken and written English, Chinese and Mandarin
? Strong communication, interpersonal and presentation skill with good telephone manner
? Good team-spirit and problem solving skills
? Proficiency in using MS Word, Excel and Chinese Word Processing

1. 有客服经验优先并且口齿伶俐，语言表达能力强，擅于沟通；
2. 擅于做数据统计；
3. 普通话标准，能基本用英文交流，良好的英语读写能力；
4. 勤奋敬业、责任心强、思路清晰、有良好的服务意识、工作耐心细致；
5. 良好的团队合作和解决问题的能力；
6. 电脑使用熟练，熟悉办公软件和网络工具。


The RICS way
Our culture is led by three values: Professional, Influential and Enterprising. Supporting these are behaviours which guide the way we work:
？ Stay curious, be enterprising, innovate and find opportunities
？ Act with integrity, be honest and open to feedback and scrutiny
？ Champion RICS and take pride in who we are and what we do
？ Be the solution and look ahead for potential issues
？ Be supportive, and act as a team and build strong relationships
？ Take responsibility and influence others
？ Provide excellent service, strive to exceed expectations and pre-empt issues



RICS is an equal opportunity employer committed to diversity and inclusion. We encourage qualified candidates from a wide array of backgrounds to apply because we know that it's the differences in our people that make the difference to our performance.

Confidence through Professional Standards

RICS promotes and enforces the highest professional qualifications and standards in the development and management of land, real estate, construction and infrastructure. Our name promises the consistent delivery of standards – bringing confidence to the markets we serve.

We accredit 118,000 professionals and any individual or firm registered with RICS is subject to our quality assurance. Their expertise covers property, asset valuation, real estate management; the development of infrastructure; and the management of natural resources, such as mining, farms and woodland. From environmental assessments and building controls to negotiating land rights in an emerging economy; if our members are involved the same professional standards and ethics apply.
We believe that standards underpin effective markets. With up to seventy per cent of the world’s wealth bound up in land and real estate, our sector is vital to economic development, helping to support stable, sustainable investment and growth around the globe.

With offices covering the major political and financial centres of the world, our market presence means we are ideally placed to influence policy and embed professional standards. We work at a cross-governmental level, delivering international standards that will support a safe and vibrant marketplace in land, real estate, construction and infrastructure, for the benefit of all.
We are proud of our reputation and work hard to protect it, so clients who work with an RICS professional can have confidence in the quality and ethics of the services they receive.

RICS is an equal opportunity employer committed to diversity and inclusion. We encourage qualified candidates from a wide array of backgrounds to apply because we know that it's the difference in our people that make the difference to our performance.

关于皇家特许测量师学会

信心源于专业标准

在发展和管理土地、房地产、建筑和基建领域，皇家特许测量师学会提倡并实行最高专业资格和标准。皇家特许测量师学会承诺始终如一地履行标准，为所服务的市场注入信心。
我们为118,000名专业人士授予专业资格认可，而在皇家特许测量师学会注册的任何个人或机构均须履行我们的品质保证。他们的专业范畴涵盖地产、资产估价、地产管理；基建发展；以及天然资源管理，例如矿产、农场及林地等。无论是环境评估、楼宇管理，或是在新兴市场中商谈土地权益，只要我们的会员参与其中，便需按相同专业标准和职业道德行事。

我们相信，标准是市场高效运作的基础。由于全球高达70%的财富均与土地和地产有关，因此我们的行业对经济发展，或是为全球的稳定、可持续投资及增长方面的支持，都起着举足轻重的作用。

我们在全球主要政治和金融中心均设有办事处，良好的市场网络有助我们有效地协助制定政策和推行专业标准。我们以跨政府层面的视野推行并实践国际标准，在土地、地产、建筑和基建领域创建安全及充满活力的市场，为全球市民谋福祉。
我们以良好的声誉为傲，并致力捍卫荣誉。因此，选择与皇家特许测量师学会专业人士合作的客户，确保可以获得优质并具备专业操守的服务。