北京招聘

DUTIES & RESPONSIBILITIES:

Management

1.Assume full management of Chengdu office in accordance with the agreed Business, Marketing and Budget Plans.

2.Be responsible for the general management on HHG, relocation & Record management divisions, including daily administration, staff management, cost management control, internal expense management, etc.

3.Ensure the branch office are managed and run in compliance with related regulations and legal procedures.

4.Provide Management with monthly and weekly reports within the required format on the Branch activities.

5.Ensure that the Move Manager, Relo Assist, TMS, EMS systems are updated in a timely manner and that all staff are trained in the use of our technology systems.

Sales activities

1.Complete outbound/office move sales surveys and provide quotations.

2.Promote the Branch office with overseas agents for inbound jobs and ensure all inbound rate requests are answered in a timely manner and follow up with agents to secure the inbound business. Provide a full range of “Settling-In” services to inbound clients. (if requested).

3.Perform clients’ visit for relocation services or RM services if needed.

4.Providing management supports/assists to related sales staffs.

Business Development

1.Assist in the promotion of Santa Fe Relocations services to individuals, corporate accounts and overseas agents.

2.Conduct account visits to maintain existing business relationships and develop new business.

3.Provide regular updates to the Business Development Manager – China or General Manager – Central & Southern China.

4.Use customer feedback to evaluate service provision and make changes as needed to improve.

5.“Work the Chain” and use sales leads to generate new business.

6. Work closely with other Santa Fe offices and agents to secure and service Relocation Service Accounts.

7. Contribute new and innovative ideas that will be of benefit to customers and increase the profile of Santa Fe.

8. Attend various functions e.g. AMCHAM, BRITCHAM etc on a regular basis.

9. Advise on and be involved in opportunities for Santa Fe to sponsor expat events

Claim and Complaint Handling

1.Ensure all claims are handled promptly and professionally in line with the underwriter and Sino Santa Fe policies and procedures.

2.Ensure all client comments and complaints are handled promptly and professionally.

3.Invoicing and Debt Monitoring.

4.Ensure that all jobs are invoiced in a timely manner.

5.Ensure that the Company Credit Policy is followed and monitor on a regular basis all receivables. (i.e. individual customers, corporate clients, overseas agents etc).

Communication

1.Ensure all facsimiles and e-mail requests are responded to on a daily basis by the correct person in the Branch Office.

2.Review client feedback forms on daily basis. Follow up with clients where negative feedback has been given.

Qualification:

-Local Chinese member with bachelor degree, Fluent in Mandarin Chinese & English
本科以上学历，英文流利
-Minimum 5-8 years relocation and/or real estate experience with 3 years management experience
至少5年以上房地产行业或安居服务行业相关经验并且有3年以上管理经验
-Delight, enthusiastic about customer service, multi-task handler, good problem solving skills, and have an understanding of conflict management.
勤奋、能承受较大的工作压力，热衷于客户服务、多任务处理、良好的解决问题的能力以及冲突管理能力。

公司背景
作为华辉集团的一部分，华辉国际是一家全球性创新型外籍人员派遣管理公司，专注于在全球各地管理和提供高质量的签证，安居，搬迁，和人员派遣管理服务。 我们的核心竞争力在于支持公司及其员工的搬迁，并成功安置在新的国家和地区。 我们以一贯的高标准，本地化有效的支持和全球的视角，提供给客户***的派遣搬迁体验。 我们具备这个优势的关键在于，华辉的分公司横跨六大洲，各公司和部门共同协作来完成高质量的服务管理和交付。 华辉完全致力于以客户为中心的理念，我们的使命是：“让一些变得简单”。

我们的获奖服务包括：
派遣政策和派遣项目咨询
移民签证服务和工作许可证办理
搬迁服务
找房安居和学校搜索
语言文化培训
临时住宿登记和房地产管理买卖
家用物品的国际国内搬迁

As part of the Santa Fe Group, Santa Fe Relocation is an innovative global mobility company specializing in managing and delivering high-quality Relocation Services worldwide. Our core competence is supporting corporations and their employees as they relocate and settle in a new country. We provide these services at a consistently high standard, locally and globally. A key to this strength is the ability to manage our service delivery through our own operations across six continents. Santa Fe Relocation is fully committed to our customer-centric philosophy and to our mission: “We make it easy”.

Our award winning services include:
Policy Benchmarking and Mobility Consulting
Immigration Services, Visas and Work Permits
Relocation Services
Home and School Searches
Language and Cultural Training
Temporary Accommodation and Real Estate
International and Domestic Moving of Household Goods

联系方式：
市区办公室：上海市长宁区遵义路100号虹桥南丰城
外勤办公室：上海市青浦区天辰路