北京招聘

职位描述：
Responsibilities
工作职责：
Knowledge and understanding of all company products and after sales service procedures. Help resolve customer query or complaints;
了解公司产品和售后服务流程，协助解决客户咨询和投诉；
To respond to all live chat, website, and email inquiries concerning customers after sales and service situations. Help enhance the customer experience;
负责回复客户在线、网页、邮件售后服务咨询，提升客户体验；
Collect and feedback customers comments to line manager and provide constructive suggestions for after sales and service improvements;
收集并将客户评论反馈给直线经理、提供建设性意见，提升售后服务水平；
Work with line manager to optimize and report all online service activity;
与直线经理合作优化和提交在线服务报告；
Handle all the sales order entry into ERP system for all company points of sales, provide daily/weekly/monthly data reports;
负责将销售订单录入ERP系统，并提供日/周/月度数据报告；
Perform Customer surveys;
实施客户调查；
Receive & check return product from every single sales channel;
验收公司各个渠道的退换货；
Other assigned tasks by company.
公司安排的其他工作。

Qualification:
任职资格：
College degree or equivalent, major in e-commerce will be a plus;
大专以上学历学历，电子商务类专业优先；
1-3 years working experience, qualified recent graduate students also welcomed;
一到三年工作经验，出色的应届毕业生也可以考虑；
Familiar with e-commerce sales and service process, knowledge of back office operations and procedures for China Market Places. e.g. JD.com, TMall, Amazon, etc;
熟悉电商销售和服务流程，有后台运营和国内电商平台的工作相关知识；
Experienced ERP User with Sales Order Entry experience will be preferred;
有ERP销售订单录入经验者优先考虑；
Typing at least 60 words per minute with 90% accuracy is required;
每分钟录入60字/单词以上，并达到90%以上的准确率；
Good oral and written Chinese and English;
良好的口头及书面英文；
Good user knowledge of PC software;
熟练操作计算机软件；
Service oriented, superior interpersonal and communication skills;
有服务意识，出色的人际和沟通技巧；
Highly developed sense of responsiveness, both timely and accurate.
出色的应对客户，及时且准确；
Flexible work hours schedule.
灵活的工作时间。

IQAir Headquartered in Switzerland and with over 50 years of experience, IQAir helps millions of people lead longer, healthier lives by breathing clean air at home and at work. As a worldwide leader in advanced clean air technology, we lead our industry by providing air cleaning solutions of uncompromised performance and quality. Our customers are governmental agencies, schools, medical facilities, Fortune 500 companies, embassies and health conscious individuals in over 60 countries.
作为室内空气净化领域的国际高端品牌，IQAir在过去50余年里帮助了成千上万的人们在居家办公环境中享受洁净安全的空气从而获得更加健康长寿的优质生活。长期以来，IQAir产品精湛的品质使得品牌稳居行业领导地位。现如今，IQAir的客户已遍布全球60多个国家的政府机构、学校、医院、世界五百强企业、大使馆，以及众多重视健康的个人和家庭。
如果您和我们一样，对空气净化事业充满热情，那就请加入我们吧！