北京招聘

职位描述：
Responsibilities:
- Provide 1st line phone and email support in AP time zone for DNV GL users worldwide
? Create cases for each user request
? Restore normal service agreed at 1st line as quickly as possible. Typical cases handled in GSD are client site issue, account management, permission management, application installation issue etc.
? Liaise with specialized support groups to achieve solutions. Make sure all the cases get followed properly.
? Promote a positive customer experience with IT support.
- Participation in task/projects per requests.

Qualifications:
? Have proficiency in English – spoken and written is a must
? Have relevant computer education with minimum bachelor degree is required
? Minimum 1-year IT end user support experience
? Be customer-oriented and have effective communication skills
? Good at time management
? Maintain a high team spirit and have a proactive attitude

Driven by our purpose of safeguarding life, property and the environment, DNV enables organisations to advance the safety and sustainability of their business. We provide classification and technical assurance along with software and independent expert advisory services to the maritime, oil & gas and energy industries. We also provide certification services to customers across a wide range of industries.

DNV is the independent expert in risk management and assurance, with almost 12,000 employees operating in more than 100 countries. Through our broad experience and deep expertise we advance safety and sustainable performance, set industry benchmarks, and inspire and invent solutions.

We are a world-leading provider of digital solutions and software applications with focus on the energy, maritime and healthcare markets. Our solutions are used worldwide to manage risk and performance for wind turbines, electric grids, pipelines, processing plants, offshore structures, ships, and more. Supported by our domain knowledge and Veracity assurance platform, we enable companies to digitize and manage business critical activities in a sustainable, cost-efficient, safe and secure way.