北京 [切换城市] 北京招聘

Customer Service Representative

National Instruments (美国国家仪器)

  • 公司规模:150-500人
  • 公司性质:外资(欧美)
  • 公司行业:电子技术/半导体/集成电路

职位信息

  • 发布日期:2017-11-20
  • 工作地点:上海-浦东新区
  • 工作经验:无工作经验
  • 学历要求:本科
  • 职位类别:客服专员/助理  

职位描述

职位描述:
Duties and Responsibilities:
1. Receiving customer telephone counseling, information enquiry
2. To answer questions, server for customers and to respond promptly with the results and comments
3. Customer Repair Order Review and Check
4. Order Entry and Follow Up
5. Coordination with Sales, Corporate and Customer
6. Repair Order Analysis and Report Generation
7. Maintaining customer satisfaction and cohesion, guarantee the achievement of the company's objectives and requirements


Requirements:
1. Bachelor degree in International Trade, Economics, Business, English
2. Outgoing Personality and Teamwork spirit
3. Customer Friendly Attitude and Understanding of Customer Communications
4. Quick Learner and Excellent Execution Skill
5. Ability to Manage Multi-Tasks and Communicate Status
6. Superior Written & Oral English is preferred
7. Proficiency with Microsoft Office applications
8. Experience with Oracle Applications is a plus
9. Ability to anticipate issues and problems, capable to take actions and resolve them timely.

职能类别: 客服专员/助理

公司介绍

For 40 years, NI has worked with engineers and scientists providing answers to the most challenging questions. Through these pursuits, NI customers have brought hundreds of thousands of products to market, overcome innumerable technological roadblocks, and engineered a better life for us all.
Historically, NI has been a top 100 employer of choice as ranked by several different sources, including the Just 100 from Forbes Magazine, which named NI one of the top corporate citizens and best places to work. Maybe it is our fantastic work/life balance, or the Employee Stock Purchase Program and grants, or matching 401K, or picturesque campus with ponds, hiking trails, beach volleyball courts, and collaborative meeting spaces. If you want to work on cool stuff at a cool company, you are in the right place! Here is a snippet of some of our core industry leadership.
NI believes in China's bright future. NI opened the 22nd international branch and the first international R&D center in Shanghai in 1998. Since then, NI China has established a world-class operation center, including marketing, sales, customer service, technical support and R&D. Direct sales mode was executed in mainland China since February 2006.
NI China is ever-expanding with the help of local talents and is dedicated to creating an excellent working environment and unique company culture - We are proud of being young and energetic.
NI China has been honored and listed as Best Companies to Work for in Greater China since 2012 till 2018 by Great Place to Work Institute.

To expand our business further, we are now looking for highly motivated candidates to fill a variety of positions. Choose NI China to launch your career and grow together!
1. 5 G – Setting world records in spectral efficiency using MIMO
2. Internet of Things (IoT) - With NI’s technology providing unmatched capabilities in measurement, control, ruggedness, and connectivity, along with our expert ecosystem, you can realize the benefits of the Industrial Internet of Things (IIoT) today
3. Semiconductor - NI semiconductor test customers report 10X improvement in test times while maintaining measurement and performance requirements
4. Autonomous Automotive - As vehicles advance towards autonomous operation, test engineers face drastically increasing system complexity while dealing with ever present cost and time pressure
5. Aerospace and Defence - NI provides industry-leading performance and accuracy with best-in-class synchronization for large systems, so you can get to the right decision faster

联系方式

  • Email:china.jobs@ni.com
  • 公司地址:地址:span海趣路36、58号,2号楼,4 - 8层, 中国,上海张江高科技园