Customer Services Engineer 客服工程师
巴可伟视(北京)电子有限公司
- 公司规模:150-500人
- 公司性质:外资(欧美)
- 公司行业:电子技术/半导体/集成电路
职位信息
- 发布日期:2017-11-20
- 工作地点:上海-徐汇区
- 工作经验:5-7年经验
- 学历要求:本科
- 语言要求:英语熟练
- 职位月薪:1-1.5万/月
- 职位类别:售前/售后技术支持工程师
职位描述
职位描述:
This incumbent is to attend the technical services for BARCO group equipment and products. Such services will include pre-sales support, installations, trouble-shooting, repair, preventive maintenance, upgrading, and other technical services. Perform diagnose, troubleshoot, service and fix all technical issues; follow proper instructions through service manuals, and verbally from specialists of Belgium and other manufacturing plants, team leaders, senior technicians and other more experienced engineers/technicians. Prepare service orders, service reports, and other administrative records as required. Ensure equipment installed or serviced meeting design and safety specifications. Frequent travel required.
Responsibilities
1. Externally offer 2nd layer technical support to business partner, and/or end user.
2. Field service for repair, trouble shooting, and other technical support required by customer
3. Field installation and also Implementation management for small project.
4. Pre-sales technical support including demo, road-show, exhibitions support and other special tasks.
5. Training and Skills transfer with selected business partner.
6. Performance management to selected business partner
7. Being local technical contact person and work with HQ for escalation and cross region support.
Qualifications and Requirements
The successful candidate must possess the following:
Education and Certifications
? Bachelor degree in a computer related field, such as programming, computer science, engineering or similar
? CCNP/HCNP and/or MCSE certified, CCIE is preferred,
? Proficiency skills in both written and spoken English and Mandarin.
? At least 5 years relevant working experience.
? Profound knowledge of one or more of the following areas
? C/C++/Java/Linux/Networking Apache/MySQL
? Hands-on experience in Router and Switch
? Hands-on experience in Computer or Electronic hardware repair
Job skills and Requirement
? Analytical Skills: look at complicated network systems to find flaws or room for improvement.
? Attention to Detail: Create complex blueprints for communication networks, and make sure the systems will work together.
? Leadership Skills: Network engineers may be a leader of other engineers to create the network.
? Organizational Skills: Sometimes many different networks come together at once. Keeping them all organized will take skill.
? Teamwork
This incumbent is to attend the technical services for BARCO group equipment and products. Such services will include pre-sales support, installations, trouble-shooting, repair, preventive maintenance, upgrading, and other technical services. Perform diagnose, troubleshoot, service and fix all technical issues; follow proper instructions through service manuals, and verbally from specialists of Belgium and other manufacturing plants, team leaders, senior technicians and other more experienced engineers/technicians. Prepare service orders, service reports, and other administrative records as required. Ensure equipment installed or serviced meeting design and safety specifications. Frequent travel required.
Responsibilities
1. Externally offer 2nd layer technical support to business partner, and/or end user.
2. Field service for repair, trouble shooting, and other technical support required by customer
3. Field installation and also Implementation management for small project.
4. Pre-sales technical support including demo, road-show, exhibitions support and other special tasks.
5. Training and Skills transfer with selected business partner.
6. Performance management to selected business partner
7. Being local technical contact person and work with HQ for escalation and cross region support.
Qualifications and Requirements
The successful candidate must possess the following:
Education and Certifications
? Bachelor degree in a computer related field, such as programming, computer science, engineering or similar
? CCNP/HCNP and/or MCSE certified, CCIE is preferred,
? Proficiency skills in both written and spoken English and Mandarin.
? At least 5 years relevant working experience.
? Profound knowledge of one or more of the following areas
? C/C++/Java/Linux/Networking Apache/MySQL
? Hands-on experience in Router and Switch
? Hands-on experience in Computer or Electronic hardware repair
Job skills and Requirement
? Analytical Skills: look at complicated network systems to find flaws or room for improvement.
? Attention to Detail: Create complex blueprints for communication networks, and make sure the systems will work together.
? Leadership Skills: Network engineers may be a leader of other engineers to create the network.
? Organizational Skills: Sometimes many different networks come together at once. Keeping them all organized will take skill.
? Teamwork
职能类别: 售前/售后技术支持工程师
公司介绍
Barco Visual (Beijing) Electronics Company Limited was set up on March 31,2003 in Beijing.It is a 100% subsidiary company of Barco N.V.
Barco N.V.is a world leader in designing and manufacturing high precision and high quality electronic products such as projection system,display system,industrial automation monitoring system,etc. With its first class equipment production line and highly experienced production management team composed of talented personnel from different parts of the world,Barco Visual mainly devotes itself to the design,production,sales and installation of both indoor and outdoor high quality full color LED display products and professional total solutions.
巴可伟视(北京)电子有限公司
Barco Visual (Beijing) Electronics Company Limited
巴可伟视(北京)电子有限公司。成立于2003年3月31日,是Barco N.V.的全资子公司。巴可公司在高精度、高品质电子产品的设计、制造方面拥有世界领先技术,其产品有投影设备、显示系统、工业自动化监控系统等。巴可伟视拥有世界一流的生产线以及由来自世界各地的精英所组成的经验丰富的管理团队,其主要业务是设计、生产、销售、安装高品质室内及室外全彩LED显示产品,提供专业而全面的解决方案。
Barco N.V.is a world leader in designing and manufacturing high precision and high quality electronic products such as projection system,display system,industrial automation monitoring system,etc. With its first class equipment production line and highly experienced production management team composed of talented personnel from different parts of the world,Barco Visual mainly devotes itself to the design,production,sales and installation of both indoor and outdoor high quality full color LED display products and professional total solutions.
巴可伟视(北京)电子有限公司
Barco Visual (Beijing) Electronics Company Limited
巴可伟视(北京)电子有限公司。成立于2003年3月31日,是Barco N.V.的全资子公司。巴可公司在高精度、高品质电子产品的设计、制造方面拥有世界领先技术,其产品有投影设备、显示系统、工业自动化监控系统等。巴可伟视拥有世界一流的生产线以及由来自世界各地的精英所组成的经验丰富的管理团队,其主要业务是设计、生产、销售、安装高品质室内及室外全彩LED显示产品,提供专业而全面的解决方案。
联系方式
- 公司地址:地址:span苏虹西路179号