客服经理（大型房地产公司）
Cheetah圣德精锐
- 公司规模：少于50人
- 公司性质：合资
- 公司行业：专业服务(咨询、人力资源、财会)
职位信息
- 发布日期：2017-10-18
- 工作地点：上海-闵行区
- 工作经验：5-7年经验
- 学历要求：本科
- 职位月薪：2.5-3万/月
- 职位类别：客服经理 客户关系经理/主管
职位描述
职位描述：
工作职责：
1、协助分管高管确定各项目满意度指标，完成满意度培训与宣讲资料；
2、负责组织、汇总各职能部门编制的年度满意度提升工作计划，完成公司年度满意度提升工作计划通过集团审核与报备；
3、负责对各项目、各部门的满意度工作提升计划执行情况实施监督，每月汇总执行情况；
4、与集团开发管理部沟通，积极配合满意度调研相关工作
5、负责编制项目房屋交付方案、组织房屋交付，提交交付总结；牵头组织各部门开展房屋预验收及项目风险检查，发布风险检查报告，制定整改计划并督促各部门实施；
6、负责对重大投诉及升级投诉的处理；负责公司重大投诉提前预警，并报备集团开发管理部；负责投诉、维保相关报表的审核工作，上报集团开发管理部；
7、协助分管高管确定物业前期开办费、咨询费费用标准，并监督项目执行情况；根据各项目空置房管理情况，确定各项目空置房物业费支付标准；负责与物业公司的相关对接工作；
任职资格：
1、全日制本科毕业
2、有良好的沟通表达能力
3、有标杆企业客服经验优先
工作职责：
1、协助分管高管确定各项目满意度指标，完成满意度培训与宣讲资料；
2、负责组织、汇总各职能部门编制的年度满意度提升工作计划，完成公司年度满意度提升工作计划通过集团审核与报备；
3、负责对各项目、各部门的满意度工作提升计划执行情况实施监督，每月汇总执行情况；
4、与集团开发管理部沟通，积极配合满意度调研相关工作
5、负责编制项目房屋交付方案、组织房屋交付，提交交付总结；牵头组织各部门开展房屋预验收及项目风险检查，发布风险检查报告，制定整改计划并督促各部门实施；
6、负责对重大投诉及升级投诉的处理；负责公司重大投诉提前预警，并报备集团开发管理部；负责投诉、维保相关报表的审核工作，上报集团开发管理部；
7、协助分管高管确定物业前期开办费、咨询费费用标准，并监督项目执行情况；根据各项目空置房管理情况，确定各项目空置房物业费支付标准；负责与物业公司的相关对接工作；
任职资格：
1、全日制本科毕业
2、有良好的沟通表达能力
3、有标杆企业客服经验优先
职能类别： 客服经理 客户关系经理/主管
关键字： 客服经理 客户服务 经理 客服
公司介绍
cheetah 圣德精锐是一家提供高级人才及首席级别人才推荐的专业猎头公司，我们的专业资深顾问团队拥有多年多个行业领域的服务经历，积累了丰富的人才甄选经验及庞大的行业高端候选人资源储备量，其具有的高端寻访能力能够在最短的时间内快速推荐人选。
Cheetah圣德精锐专注在金融、互联网、房地产行业领域，深刻理解企业的人才需求，尤其擅长为日资企业、欧美企业、港资企业等外企推荐中、高层职位和关键技术职位。
Cheetah圣德精锐客户主要集中在已进入中国市场的跨国公司、行业领先的外企、知名的中国大企业和更多成长迅速的新兴企业。我们拥有超过300家跨国企业和本土企业的客户，其中包括60%为世界500强企业。
cheetah圣德精锐旨为最快速的猎才专家及诚信为本的价值观，成为行业内受尊敬及认可的专业猎头公司，同时国际专业化水平不断提升，目前已成为全球500强企业及知名企业的***人力资源战略合作伙伴。
cheetah is a professional headhunting company that provide senior talents and chief level talents for company. our professional senior consultant team has working experience in many industry for years. they accumulate rich talent selection experience and reserve huge industry high-end candidate resources. their ability for searching senior talents can recommend the best candicate for you as soon as possible.
cheetah focuses on the industry of it, internet, e-commerce,financial. taking a deep understanding of the need of enterprise, we are especially good at recommending senior talent and key technical positions for japanese enterprise, europe and the united states enterprise, hong kong-owned enterprises.
our customers are mainly concentrated in the multinational companies that have already entered the chinese market, the leading well-known foreign companies of the industry, well-known chinese enterprise and many emerging enterprises that grow rapidly. we own more than 500 customers including multinational companies and local companies.60 percent of our customers is the world 500 strong enterprises.
cheetah becomes the respected and recognized professional headhunting company with the value of good faith as the fastest hunter. at the same time, the international professional level continuously improve, at present we have become the best human resource strategic cooperation partner of the world 500 strong enterprises and famous enterprise
www.cheetah-hr.com
Cheetah圣德精锐专注在金融、互联网、房地产行业领域，深刻理解企业的人才需求，尤其擅长为日资企业、欧美企业、港资企业等外企推荐中、高层职位和关键技术职位。
Cheetah圣德精锐客户主要集中在已进入中国市场的跨国公司、行业领先的外企、知名的中国大企业和更多成长迅速的新兴企业。我们拥有超过300家跨国企业和本土企业的客户，其中包括60%为世界500强企业。
cheetah圣德精锐旨为最快速的猎才专家及诚信为本的价值观，成为行业内受尊敬及认可的专业猎头公司，同时国际专业化水平不断提升，目前已成为全球500强企业及知名企业的***人力资源战略合作伙伴。
cheetah is a professional headhunting company that provide senior talents and chief level talents for company. our professional senior consultant team has working experience in many industry for years. they accumulate rich talent selection experience and reserve huge industry high-end candidate resources. their ability for searching senior talents can recommend the best candicate for you as soon as possible.
cheetah focuses on the industry of it, internet, e-commerce,financial. taking a deep understanding of the need of enterprise, we are especially good at recommending senior talent and key technical positions for japanese enterprise, europe and the united states enterprise, hong kong-owned enterprises.
our customers are mainly concentrated in the multinational companies that have already entered the chinese market, the leading well-known foreign companies of the industry, well-known chinese enterprise and many emerging enterprises that grow rapidly. we own more than 500 customers including multinational companies and local companies.60 percent of our customers is the world 500 strong enterprises.
cheetah becomes the respected and recognized professional headhunting company with the value of good faith as the fastest hunter. at the same time, the international professional level continuously improve, at present we have become the best human resource strategic cooperation partner of the world 500 strong enterprises and famous enterprise
www.cheetah-hr.com
联系方式
- Email：674001185@qq.com
- 公司地址：地址：span上海市浦东新区东方路738号裕安大厦805室