北京招聘

职位描述：
Job Summary

This individual will be required to understand and perform all aspects of Customer Support Installation and Licensing Specialist, related to the normal day to day requests of MathWorks customers via phones, email, and Web.

Candidate must have working knowledge of Windows, Linux, and Mac operating systems and the aptitude to learn our software license manager (FlexNet) and licensing model. Daily responsibilities will include (but not limited to):

    troubleshooting customers' installation and activation issues,
    troubleshooting configuration and license management issues,
    explaining software licensing model,
    resolving customer account and contact issue,
    assisting with order related issues (status, invoice, etc…)

This person will also work with others at the MathWorks to solve customer problems and play a key role in advising and implementing changes to our license model and installation process.

Teaming skills such as the ability to work with others, identifying and implementing suggestions for improvement, and actively participating in team meetings is also required.
Responsibilities

The majority of time will be spent servicing both internal and external customer requests via the phone, email and web. Must be resourceful, display excellent decision-making, problem solving, conflict resolution skills, and show a proper amount of empathy for our customers. Must also be a champion for our customers. This person will have direct supervision, but should be able to work independently.

They must also have strengths in decision making, consensus building, conflict resolution, and problem solving on team related issues. This person should be providing input/feedback that identifying and implementing ideas for process and policy improvements that are best for all.
Minimum Qualifications

    A bachelor's degree and 1 year of professional work experience is required.

Additional Qualifications

    Bachelors in Computer Science or Business Administration
    3 years working experience including +12 months of IT/IS experience
    +12 months of CS or TS experience preferred
    Working knowledge of Windows, Linux, Mac, Networking, and knowledge of License Management
    Demonstrated problem solving skills
    Previous experience working with a CRM system (preferably Salesforce).
    Strong verbal and written communication skills (English and Mandarin)
    Strong organizational skills
    Excellent judgment and decision making skills
    Follow through on tasks to completion
    Ability to identify and implement process and policy improvements
    Strong Customer Service Skills
    Advance level English 举报 分享

MathWorks develops MATLAB and Simulink—software that transforms the way engineers and scientists think and work. Whatever your job, your unique strengths will be fully engaged and you will be surrounded by incredible people.