北京招聘

职位描述：
POSITION SUMMARY:
Provide a brief (3-4 sentences) description that describes the nature and level of work. The Position Summary should state why the job exists.

Reporting to the Call Center Supervisor, this position will be based in the Shanghai office to conduct all inbound sales calling and handle customer request. As well as assisting in the increase of sales for Royal Caribbean Cruise Line A/S.
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ESSENTIAL DUTIES AND RESPONSIBILITIES:
List the 8-10 key areas of responsibility in descending order, with the responsibility requiring the most amount of time first. Use specific action verbs such as “manages”, “analyzes”, “files”, etc.

1. Understand the expectations from the Singapore Office and ensure that it is in compliance with our company policy and sales agreement.

2. Ensure clear expectations communicated between Royal Caribbean office.

3. Oversee and coordinate all booking aspects of FIT business from start to finish.

4. Responsible for handle guest complaint by working closely with Customer Service Team in Guatemala.

5. Resolve problem, enter and update manifest, process amenities and dining assignments.

6. Handles all non-routine and out of the ordinary request / situations for all calling costomers.

7. Proactively manage relationships with hotel shipboard / shoreside functional team.

8. Ensure clear direct guests’ insurance plan before the cruise depart date.

9. Review all bookings aspects of FIT files pre and post sailing. This includes verification of cabin inventory, air requirements, hotel packages, accounting invoices, payments, manifests and documentation.

10. Respond to all written correspondence, emails and telephone calls within 24 hours.

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FINANCIAL RESPONSIBILITIES
List any responsibilities for budget, expenses and/or achievement of revenue targets in US Dollars.
? To ensure that all FIT and Groups are paid up accordingly to booking policy.
? Ensure no financial loses to the company including but not limited to rates quotation.
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QUALIFICATIONS:
List the minimum level of education and experience required to perform the work at the entry level of the job.
? Degree
? 1 years’ experience in Sales or Call Center department ________________________________________
KNOWLEDGE AND SKILLS:
List specific knowledge and skills necessary to perform this job related to the Essential Duties and Responsibilities identified above. Specific physical and/or cognitive requirements that are essential parts of the job (lifting, standing for extended periods of time, attention to detail, hearing, carrying, moving, pushing/pulling, climbing, etc.), should be described clearly and precisely.

? Meticulous and systematic.
? Analytic skills
? Strong knowledge of all products and brands of Royal Caribbean International
? Time management skills and ability to work under pressure
? Ability to work both independently and as part of a team
? Excellent written and verbal communication in English & Chinese
? Able to work independently and exercise initiative.
? Able to work under pressure and meet tight deadlines.
? Required to follow Singapore Working Hours & Public Holidays 举报 分享

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