北京招聘

职位描述：
海运操作兼客服 Sea Freight Operation & Customer Service

Main missions:

- To be CLASQUIN sea Freight customer service window to the clients
嘉世坚海运操作和客服的窗口
- Provide good service to our clients to meet their satisfaction
提供令客人满意的服务
- Be a professional sea export problem solver
专业的海运出口问题解决者
- Well maintain clients, support sales & company business development
做好客户维护和支持公司业务发展工作

Key Tasks:

- Keep good relationship with clients, provide satisficed service to clients: friendly, timely & efficient solution.
通过提供给客户友好的，及时的，高效的问题解决等令人满意的服务，维护好客户关系
- Follow up per SOP, check & correct data of receiving documents to make the customs clearance done smoothly
根据标准流程进行操作，包括跟踪预报，检查并及时更正文件数据以确保通关顺利
- Tracing the order processing,
跟踪订单及运输动态
- Arrange customs clearance， and monitor its process and cargo pick up;
安排清关，监督报关及提货流程
- Coordinating related suppliers / overseas for helping clients solve problems,
协调各方供应商，海外分公司为客人问题的解决提供帮助
- Can well handle sea export shipments under door to door service independently;
可以独立完成门到门一条龙的出口海运操作服务
- Be an AR controller, make monthly report
做好应收账款的控制， 完成月报
- Well maintain clients, be able to develop more business with clients
维护好现有客户，进一步开发好客户的其它业务

General Responsibilities:

Follows OP SOP to ensure the smoothness of cargo movement.
按照操作规范要求完成货物顺利运输需要的相关操作

Detailed Responsibilities:

1. For Ex-work shipment operation, in charge of door to door operation monitor : coordinate with overseas office for cargo organization, collection, vessel arrangement at beginning, ensure the shipments are well process.
负责进口EXW客人的门到门服务的全程监督工作: 包括进口运输前的协调及监督工作：与海外同事/代理组货， 安排船期等

2.On receiving booking order., initials the preparation and ensure the implementation of the operation for to-port/to-door term shipments, as per the relevant SOP.
自收到货物订舱单后，及时与相关方联络，按照相关的SOP 完成操作

3.Conduct the sufficient communication with the overseas and local supplier about the issue of both operation and accounting.
就操作或费用事宜，与海外以及供应商进行有效沟通

4.Verify the costs from subcontractors, as per to the agreed rate, with high cost conscious.
按合同报价确认成本，作好成本控制。

5.Ensure the data correct put into operation system.
保证系统数据正确及时录入。

6.Complete the report in line with the relevant client SOP.
按照操作要求，完成并及时提交相关报告。

7.Handle complaints and claims from customers and to co-ordinate exceptional cases with agents.
处理一般投诉、索赔和特殊意外事件。

8.Timely escalation the issue/problem to the relevant account owner/Department Manager.
对于不能处理的事情，及时告知负责销售，或向上级汇报。

9.Other tasks from the Department Manager.
能完成其它临时指定事务。



Qualifications & Requirements:
入职要求：
Shanghai Long Term Resident ，College or above degree ，above 4-5 years’ work experiences in forwarding industry, the background for global forwarder will be preferable
上海市常住人才，大专及以上学历， 4-5年以上相关行业工作经验，跨国公司货代工作经验优先考虑

Good Industry knowledge for handling procedures of sea freight export
熟知海运出口的相关行业知识和操作程序。

Foreign Language skill Good English in both oral and written. CET 4 and above.
良好的英语口语和书写能力。英语四级及以上

Experienced on Cargowise System operation is preferred
有Cargowise系统操作经验的优先考虑

Strong team Spirit
强烈的团队合作精神

Ownership on results
有责任心，对结果有担当

Can be solved problems independently under pressure
压力下也能独立解决问题

Notice
情况说明：

This position is a 6 months period contract, so support company provide customer service while a *** staff in maternity leave, welcome the candidates with related capacities and experience apply for this position. Good working performance candidate is preferred recruited while our new fixed position opening. Thank you for your understanding and supporting!
本职位为孕产期暂时休假之女职工补位而设6个月短期岗位，欢迎有短期工作意向具备相关工作能力和经验者应聘，待遇从优, 表现良好者于后续固定岗位招聘时优先招聘。感谢您的理解和支持! 举报 分享

嘉世坚是来自法国的一家集货运代理和海外物流为一体的中型跨国企业。立足法国，嘉世坚面向欧洲、亚洲、美洲以及非洲等地已为各位客户提供近40年成熟、可靠的综合物流解决方案。嘉世坚自1983年进入大中华地区，在香港、上海、北京、青岛等地开设分部，截至目前，嘉世坚已在全球21个国家开设分部，员工人数超过900人。

请通过嘉世坚官网更多了解我们。

在嘉世坚，秉持“客户至上、追求绩效、乐在其中”的企业原则，诚挚邀请您的加入！

在这里，您将拥有一群努力工作、为客户热忱服务的团队，他们带着专业可靠、精益求精的工作态度与您一起共同成长。

在这里，您将享受一份开放、活泼、灵活的外企工作氛围，让您充分感受企业大家庭的温暖！