外资医药公司客服专员
某知名外资猎头公司
- 公司规模：500-1000人
- 公司性质：外资（欧美）
- 公司行业：专业服务(咨询、人力资源、财会)
职位信息
- 发布日期：2017-08-09
- 工作地点：上海-浦东新区
- 招聘人数：若干人
- 职位月薪：4.5-6千/月
- 职位类别：客服专员/助理
职位描述
职位描述：
Roles & responsibilities:
？ Responsible for end users and distributors enquiries through different medium, phone, emails/ CCEs etc. with excellent telephone manner and good interpersonal skills
？ Handle end users and distributors enquiries and resolve their concerns / complaints in compliance with internal SOP
？ Handle customer complaints from various channels with first priority and in professional manner
？ Address all customer complaints immediately and escalate to Supervisor as necessary
？ Provide professional service and prompt assistance timely, precisely and tactfully
？ Cooperate with other teams and team members to ensure timely resolution of end users and distributors requests and issues
？ Follow operational guidelines in accordance with company’s requirements and procedures
？ Handle distributors/end users’ requests of investigate authenticity of products
？ Cooperate with Supervisor to deal with any global request of Project Enable
About you
？ Good English skills
？ Related working experience in customer service
？ Good communication and presentation skills
？ Enthusiastic, patient, careful, supportive. Has strong team work spirit
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Roles & responsibilities:
？ Responsible for end users and distributors enquiries through different medium, phone, emails/ CCEs etc. with excellent telephone manner and good interpersonal skills
？ Handle end users and distributors enquiries and resolve their concerns / complaints in compliance with internal SOP
？ Handle customer complaints from various channels with first priority and in professional manner
？ Address all customer complaints immediately and escalate to Supervisor as necessary
？ Provide professional service and prompt assistance timely, precisely and tactfully
？ Cooperate with other teams and team members to ensure timely resolution of end users and distributors requests and issues
？ Follow operational guidelines in accordance with company’s requirements and procedures
？ Handle distributors/end users’ requests of investigate authenticity of products
？ Cooperate with Supervisor to deal with any global request of Project Enable
About you
？ Good English skills
？ Related working experience in customer service
？ Good communication and presentation skills
？ Enthusiastic, patient, careful, supportive. Has strong team work spirit
职能类别： 客服专员/助理
公司介绍
科锐国际人力资源有限公司成立于1996年，在大中华地区拥有40个分支机构。超过1500名专业招聘顾问。是亚洲领先的整体招聘解决方案提供商。在过去的一年中，科锐国际成功为企业推荐的长期雇员及派遣雇员总数超过2万人，中高级管理人才及专业技术人才超过20000名。
联系方式
- 公司地址：上班地址：酒仙桥