外资医药公司客服专员
某知名外资猎头公司
- 公司规模:500-1000人
- 公司性质:外资(欧美)
- 公司行业:专业服务(咨询、人力资源、财会)
职位信息
- 发布日期:2017-08-09
- 工作地点:上海-浦东新区
- 招聘人数:若干人
- 职位月薪:4.5-6千/月
- 职位类别:客服专员/助理
职位描述
职位描述:
Roles & responsibilities:
? Responsible for end users and distributors enquiries through different medium, phone, emails/ CCEs etc. with excellent telephone manner and good interpersonal skills
? Handle end users and distributors enquiries and resolve their concerns / complaints in compliance with internal SOP
? Handle customer complaints from various channels with first priority and in professional manner
? Address all customer complaints immediately and escalate to Supervisor as necessary
? Provide professional service and prompt assistance timely, precisely and tactfully
? Cooperate with other teams and team members to ensure timely resolution of end users and distributors requests and issues
? Follow operational guidelines in accordance with company’s requirements and procedures
? Handle distributors/end users’ requests of investigate authenticity of products
? Cooperate with Supervisor to deal with any global request of Project Enable
About you
? Good English skills
? Related working experience in customer service
? Good communication and presentation skills
? Enthusiastic, patient, careful, supportive. Has strong team work spirit
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Roles & responsibilities:
? Responsible for end users and distributors enquiries through different medium, phone, emails/ CCEs etc. with excellent telephone manner and good interpersonal skills
? Handle end users and distributors enquiries and resolve their concerns / complaints in compliance with internal SOP
? Handle customer complaints from various channels with first priority and in professional manner
? Address all customer complaints immediately and escalate to Supervisor as necessary
? Provide professional service and prompt assistance timely, precisely and tactfully
? Cooperate with other teams and team members to ensure timely resolution of end users and distributors requests and issues
? Follow operational guidelines in accordance with company’s requirements and procedures
? Handle distributors/end users’ requests of investigate authenticity of products
? Cooperate with Supervisor to deal with any global request of Project Enable
About you
? Good English skills
? Related working experience in customer service
? Good communication and presentation skills
? Enthusiastic, patient, careful, supportive. Has strong team work spirit
职能类别: 客服专员/助理
公司介绍
科锐国际人力资源有限公司成立于1996年,在大中华地区拥有40个分支机构。超过1500名专业招聘顾问。是亚洲领先的整体招聘解决方案提供商。在过去的一年中,科锐国际成功为企业推荐的长期雇员及派遣雇员总数超过2万人,中高级管理人才及专业技术人才超过20000名。
联系方式
- 公司地址:上班地址:酒仙桥