北京招聘

职位描述：
JOB POSTION: Technical Support Engineer

JOB DESCRIPTION:
1. Responsible for resolving customer technical issues of Bb learn;
2. Responsible for timely completion of his/her planned technical tasks on local CRM;
3. Responsible for client Bb learn system initial setup;
4. Responsible for client Bb learn system service pack update;
5. Ensure the timely completion of planned local technical service (Technical tickets handling、Client administrator consultation and guidance、Client Bb learn system monitoring and analysis、Client system administrator remote assist ( Such as restart Bb 、OS setup、DB setup and so on ) ;
6. Ensure the timely completion of planned Local technical service product delivery(Load Balance initial setup、Onsite technology training、Monitor system initial setup、Onsite Bb system initial setup or migration );
7. Responsible for the company's internal network control, maintenance company network core system (including routers, switches, firewalls, server, PC, etc.) all kinds of the daily maintenance of network equipment, solve problems of network and personal daily using;
8. Responsible for the company's telephone lines, network lines and related circuit debugging and other related work;


职位名称：售后支持工程师/Technical Support Engineer

工作职责：?
为用户提供基于网络应用的技术支持服务：
1. 在各种系统环境下提供公司所售软件产品的安装、配置、维护服务以及系统管理培训；
2. 提供系统升级服务，以及系统数据的清理、维护及迁移服务；
3. 提供公司软件产品的售后技术支持服务工作，及时解决系统在运行中出现的故障，并且提供系统改进及优化的解决方案；
4. 保证软件系统的有效运行，确保公司客户满意度；
5. 工作职责包括但不限于上述所列内容.

任职要求:
1、计算机科学、信息技术专业及相关领域本科或以上学历；
2、一年以上软件行业技术支持服务工作经验；
3、丰富的安装和配置UNIX/Oracle和/或Windows/MS SQL Server系统环境的经验，包括但不限于：
     →丰富的WAN及LAN知识
     →三年以上应用和管理、redhat linux、windows server等操作系统的经验
     →精通MS SQL Server 2008/2012/2014、Oracle数据库的安装、维护和管理方面的知识
     →熟悉Internet各种应用，以及网络安全方面的知识;
4、具备较强的问题分析及处理能力；
5、较强的中英文沟通能力以及阅读和写作能力；
6、能够接受出差。

个人素质要求：
1、具有较高水平的执行能力和创新能力，能够根据公司要求及时完成各项工作；
2、具备诚实守信、踏实肯干、认真负责、勤奋敬业的工作态度；
3、为人开朗、乐观、灵活，能够胜任快节奏的工作环境；
4、较强的团队合作能力，能够与服务团队内部及其他相关业务团队共同合作，顺利开展各项工作；
5、具备 较强的独立工作能力和自我约束能力；
6、具备较强的工作主动性，能够克服工作中的困难。 举报 分享

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