2nd Line Support & Customer Project Analyst
中国惠普有限公司
- 公司规模：10000人以上
- 公司性质：合资(欧美)
- 公司行业：计算机软件
职位信息
- 发布日期：2017-08-05
- 工作地点：大连
- 招聘人数：1人
- 学历要求：专业培训
- 职位月薪：0.8-1万/月
- 职位类别：售前/售后技术支持工程师
职位描述
职位描述：
Job Description Summary:
The employee will have extensive experience beyond first line technical support in addition to in-depth knowledge & experience in a number of major functional areas relating to PC/Mobility products (Notebook and PC). The employee will respond to both technical and quality issues from internal and external clients. Will primarily look into star reviews by analyzing 3rd party websites.
Primary Responsibilities:
The employee will deliver 2nd line support to the level 1 (remote & onsite) teams supporting a number of countries specialized on PC products. S/he will ensure that level 1 teams have the correct level of knowledge and tools to deliver world class support to customers.
o Manage 3rd online business issue.
o Manages quality project delivery on e-commerce support.
o Identifies and develops new opportunities on current project.
o Manages client relationships and consumer PC business escalations
o Presents the achievements to internal customers/clients.
o Accomplishes other duties as required
Education and Experience Required:
? Bachelor's degree or Diploma in a related technology field
? A minimum of 2+ years’ PC support experience and project management experience is preferable.
? A suitable candidate should knowledge of PC products and related software/applications/network. Additional trainings are preferred.
? S/he must have a keen interest in Project Management with a strong desire to continually learn the latest technologies. A suitable candidate must have a very strong resolution and customer orientated focus.
? The candidate prefer to have a knowledge on networking, Operating systems, hardware, software.
Knowledge and Skills Required:
Excellent verbal and written communication skills in language to be supported
Experience in managing customer project delivery
Advanced proficiency with technical escalation management databases and tools
E-support experience, knowledge and resolution is prefer
Understands project management methods. PMP/ITIL certification is prefer.
Fluent Oral English.
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Job Description Summary:
The employee will have extensive experience beyond first line technical support in addition to in-depth knowledge & experience in a number of major functional areas relating to PC/Mobility products (Notebook and PC). The employee will respond to both technical and quality issues from internal and external clients. Will primarily look into star reviews by analyzing 3rd party websites.
Primary Responsibilities:
The employee will deliver 2nd line support to the level 1 (remote & onsite) teams supporting a number of countries specialized on PC products. S/he will ensure that level 1 teams have the correct level of knowledge and tools to deliver world class support to customers.
o Manage 3rd online business issue.
o Manages quality project delivery on e-commerce support.
o Identifies and develops new opportunities on current project.
o Manages client relationships and consumer PC business escalations
o Presents the achievements to internal customers/clients.
o Accomplishes other duties as required
Education and Experience Required:
? Bachelor's degree or Diploma in a related technology field
? A minimum of 2+ years’ PC support experience and project management experience is preferable.
? A suitable candidate should knowledge of PC products and related software/applications/network. Additional trainings are preferred.
? S/he must have a keen interest in Project Management with a strong desire to continually learn the latest technologies. A suitable candidate must have a very strong resolution and customer orientated focus.
? The candidate prefer to have a knowledge on networking, Operating systems, hardware, software.
Knowledge and Skills Required:
Excellent verbal and written communication skills in language to be supported
Experience in managing customer project delivery
Advanced proficiency with technical escalation management databases and tools
E-support experience, knowledge and resolution is prefer
Understands project management methods. PMP/ITIL certification is prefer.
Fluent Oral English.
职能类别： 售前/售后技术支持工程师
公司介绍
惠普公司（HP Inc.）致力于创新技术缔造美好生活。通过我们的打印机、个人电脑、移动设备、解决方案和服务，惠普创造的科技新体验，妙不可言。有关惠普公司（纽交所交易代码：HPQ）的更多信息，请访问 *****************
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如果您想加入到惠普大家庭，请您关注公众号“惠普官方招聘“惠普招聘团队为您准备了实时更新的职位信息、惠普员工故事分享、职场tips、惠普福利大揭秘、最新的行业信息，还有互动活动大礼等着你。我们在这里等着您 ！
联系方式
- Email：pei-ying.li@hp.com
- 公司地址：利星行中心C座5层