北京招聘

职位描述：
Specification of job:
To efficiently manage the order fulfillment processes and handle customers’ inquiries/complaints in accordance with established operation policies/ procedures and practices in order to provide high quality service to customers and secure business opportunities

Position in the organization:
Customer Service Representative. Report to Supply Chain Manager

Tasks (Job description attached):
？ Execute Order to Invoice process to ensure on time delivery as well as meeting customers / order requirement accurately
？ Response and update daily customer inquiries in a timely and good manner to serve business operation
？ Proactively coordinate with 3PL on outbound shipment dispatching
？ Register and follow up complaints related to product and service to improve customer satisfaction
？ Monitor and analyze 3PL performance thru agreed KPIs to ensure CH’s requirements be met
？ Verify logistic expense and follow up payment against contract rate
？ Keep close contact with relevant functions to support and increase work efficiency
？ Support on other tasks assigned by the superior

Education / Qualifications:
？ Tertiary education with major in business, logistics or supply chain related discipline preferred
？ Excellent service attitude with customer focus
？ High responsibility and adaptability to work under pressure
？ Proactive cooperation mind set and strong communication skills
？ Willing to work as same schedule days/hours as our customers
？ PC literacy, SAP application knowledge preferred

Motivation for this recruitment :
1. Current CSR working load on order handling increased 21% compared with the same period of FY16, which is already one CSR’s workload.
2. GTM2.0, which will increase around 10% workload on CSR, not only order handling but all customer service related tasks.
3. New Shanghai DC, we need this person can also share some Edith’s tasks in Shanghai, including below, which will take up around 15~20% of his or her time.
     
Importation issue
Shipping docs checking
Customs clearance process follow up
Warehouse
Inventory management ---SAP
Product local scrapping 举报 分享

Every day over 500 million people around the world consume or use products that contains Chr.Hansen ingredients. Chr. Hansen is among the world’s top ingredients suppliers and a global market leader of cultures for cheese, yogurt, wine and meat; enzymes for cheese production; colors, flavors, seasonings and sweeteners for food and beverages; excipients, coatings, probiotics and phytonutrients for human health; and microbial and food safety products for agriculture.
每天全球至少有5亿的消费者接触到添加了科汉森天然配料的产品。科汉森是全球食品配料的供应商，是发酵乳制品用菌种、发酵肉制品用菌种、酿酒用菌种及凝乳酶的市场引领者；是食品饮料用天然色素、香精香料、甜味剂、赋形剂、包衣材料及应用于保健食品或微生物产品的益生菌、植物营养素等一流的供应商。

Improve the quality of food and health for people all over the world.
我们的宗旨是“提高食品质量和改善全球人类健康”。
For further information see www.chr-hansen.com.
了解更多信息请登陆我们的网站：www.chr-hansen.com.