北京招聘

职位描述：
Your Role
Responsible for the day to day Service Operations responsibilities and ensure that the IT infrastructure is implemented and operated according to the standards within Arkadin and ensure adherence to the company policies. Accountable for providing excellent IT services to both internal users and external customers through end user support and incident management, and ensure Arkadin's SLAs are met. Work closely with the Regional Operations teams and different departments within Arkadin. Accountable for the IT projects assigned by the manager.

  Your Target Results
? Good internal and external customer feedback
? Meet and exceed Service Operations KPI's
? Achieve SLAs
? Maintain a high level of interaction with Customers and Operations teams globally
 
 What You’ll Be Doing
? Responsible for the service availability of the production infrastructure, which includes Audio, Web, Video conferencing systems, Telephony systems, UC Platforms, LAN, WAN and MPLS Network.
? Assist the Regional Service Operations Manager in the day to day running of Arkadin business
? Participate in ad-hoc operations, projects and tasks
? Accountable for the execution of the maintenance programs for Arkadin's production and corporate environments
? Work closely with corporate, regional and local service operations teams to ensure routine maintenance work is carried out according to the standard operating procedures
? Accountable for incident and Salesforce case management. Provide timely Level 2 investigation and escalation. Resolve the incidents in accordance with Arkadin's standard operating procedures.
? Work closely with Arkadin partners and vendors to facilitate incident resolution. Responsible for customer complaints and escalations. Provide reports to customer when necessary.
? Provide L2 technical support and escalate complex incidents to L3 team
? Coordinate with corporate, regional and local service operations teams for operations projects and tasks
? Ensure the office environment is setup properly which includes the LAN and wireless network infrastructure, firewalls, switches, routers, Cisco PBX, anti-virus servers, printers, Microsoft domain controllers, file/print servers, WSUS, Lync Clients, user computers, etc.
? Manage service providers and partners relationship and negotiate pricing
? Responsible for continuous cost saving and service improvement planning
  
The Skills You’ll Bring
? Degree in Computer Science or relevant disciplines
? Good command of English and Mandarin
? 4 years of experience in Telco industry or similar role
? Hands on experience in Microsoft and Linux operating systems, MS Active Directory, Exchange, Cisco Switches and Routers configuration
? Proven team player
? Strong problem solving and organisational skills
? A strong logical approach to troubleshooting
? Able to work under pressure and tight deadlines
? A strong IT knowledge including TCP/IP, VoIP and ISDN
? A strong knowledge of Audio, Web and Video Conferencing Products
?? Proficient in all Microsoft Office applications
? Knowledge of ITIL processes 举报 分享

集丰怡电讯与中国联通合作，取得在中国电话会议运营资质，采用国际上先进的Arkadin公司的技术及服务标准， 为在中国的广大中外企业提供商务通信专业服务。

Arkadin 创立于 2001 年初，是一家全球性的电讯会议服务提供商，在 20个国家和地区都设有营运中心.我们的核心服务包括：Arkadin Anytime, Arkadin Event 以及Arkadin Anywhere。这些服务不但将世界各地的人们联系在一起，而且令电讯会议及信息共享更轻松、便利及更具成本效益。

我们致力于不断提升服务和技术的水准：

电话会议：通过专用的会议网络、专业的咨询和服务人员、高可靠性的硬件系统，使我们的服务标准达到了国际最高水准，可为您提供自助式、人工服务式和发布式的各类服务。

网络会议：客户只需要通过网络浏览器，就可以与世界各地直接建立联系，实现文档、应用、桌面的演示与共享，轻松的实现多媒体的实时协作。

人工服务：英、中文的会议助理服务，全球专业的咨询和服务专家，24*7*365不间断的服务，为您提供周到而专业的国际水准服务。

个性化的管理控制：根据企业管理的需求，实现与企业的管理系统进行完全个性化的整合。



公司网址：www.arkadin.com