北京招聘

职位描述：
General Responsibilities:
? In Office and Remote support for ITCS Offices.
? On-site and remote support for local clients and other Regions within APAC.
? Handle technical inquiries and provide tier 1 & 2 solutions.
? Provide IT helpdesk, desktop, and infrastructure support.
? Document all reported incidents and service requests via ticketing system.
? Provide on demand hands and feet infrastructure support for the region when necessary.
? Occasionally provide IT Support during non-office hours.
? Assist and train users to improve the user experience with various IT products.
? Assist with Install, move, add and change of desktops, servers and other infrastructure hardware.
? Report Preparation & Updates as requested.
? Maintenance of company databases and website.
? Responsible for supporting end user software such as PCR, Microsoft/Mac OS, MS Office, Video Conferencing(Skype, Hangouts, Polycom) etc.
? Vendor Management and Support.
? Report Preparation & Updates as requested.
? Work with ITCS Solutions Consultants for vendor hardware pricing, client support overview, sales pitches, and overall project support.
? Client Technology support (i.e. Cisco, Microsoft, Speaker Bus).
? Support ITCS Regulatory Advisory services. 举报 分享

The ITCS Group (www.itcs-group.com) is a management consulting, technology services and IT outsourcing company. We provide customized consulting solutions, IT resourcing, project management and off/on-shore application development services across the Asia Pacific region.

Strategically located in Hong Kong, Tokyo and Singapore, we deliver services to Global Corporations, Fortune 500 companies and growing organizations. We work across key vertical markets that include Finance & Banking, Insurance, Legal and Communications & Technology where we collaborate with our clients to lower costs, improve efficiencies, reduce risk and bring about competitive advantage.

We are currently looking for bright, energetic and professional people to join our team!