北京招聘

职位描述：
Main duties 主要职责:

Summary Description
1. Support and act as single point of contact for customers in China. Fully responsible for ensuring efficient, high quality and personalized customer service through processing orders and assisting customers with special requests.
        根据客户要求跟进生产订单能够顺利交付。
2. Supports and maintains consignment programs to protect both customers and company interests. Continue to develop good and professional relationship with customers through forecast and planning collaboration.
       维护客户及公司双方利益，协调客户订单预测及内部产能计划，持续发展双方良性合作关系。
3. With sufficient knowledge of Oracle, Customer Service Policies and ISO requirements, ensures accuracy of order management.
       熟悉Oracle系统、客户服务条款及ISO需求，准确进行订单管理。

Specific Duties and Responsibilities
1) Enters orders and amendments orders into SSI’ ERP System. Prints and proof read order acknowledgments and sends them to customers.
2) Responsible for the resolution of rescheduling and/or rerouting of product, shipping problems and/or delays, returned goods and pricing issues.
3) Assists Sales & Marketing personnel with order information and reports as needed.
4) Assists Sales & Marketing in maintaining sufficient safety stock for KS product samples.
5) Assists in organizing marketing communications activities.
6) Require in depth understanding of the customer systems to retrieve the necessary information such as customer forecast/demand, usage and inventory status.
7) Holistic analysis of customer demand, based on forecast data and statistics.
8) Apply ad-hoc knowledge and experience (seasonality trend, fiscal year and quarter end dates) to learn how it affects customer’s actual consumption.
9) Understanding of Supply Chain ATP (Available to Promise) logic and ability to work with customers to synchronize supply chains. (E.g. Work with customers to align expectations for lead times)
10) Ensure high data accuracy in Oracle, such as (but not limited to):
11) Purchase Orders and Sales Orders, example CRD and SSD
12) Consumption sales orders
13) Consignment Billing Projections
14) Min Max and DOS maintenance
15) Customer Profile (Such as name, address, payment terms etc) in System
16) 3rd Party Denial Screening
17) Hub Inventory accuracy via bi-weekly report reconciliation and yearly PI Count
18) Maintain accurate feedback in Customers system where applicable
19) Require understanding on customer contract which related to supply chain.
20) Attend and involve actively in customer meeting from Global Order Fulfilment Perspectives
21) Timely escalation to superior on any Customer Potential Line Down issues.
22) Responsible for office administration

Education 教育:
? Minimum College Degree holder or higher.

Minimum job experience-preferable 最少工作经验:
? Total working experience of 3 years in the field of Customer Service or Supply Chain. Knowledge of manufacturing operations is desirable.

Special knowledge and character 特殊知识和品质:
? Good verbal and written communication skills
? Good in Application of Microsoft Excel.
? Experience in Oracle or any ERP system is added advantage
? Able to travel whenever is required 举报 分享

奥音科技（北京）有限公司 Sound Solutions International Co., Ltd.

奥音科技是全球技术最先进的声学科技企业之一。奉行“客户第一、正直、激情、创新”的企业文化，致力于通过最优秀的产品和服务，为人类享受美好声音而不懈努力。
奥音科技前身是有80年声学研发历史的楼氏集团（Knowles Group）微电声业务线。2016年5月，德蓄投资管理公司全资收购了楼氏集团微电声业务、资产和全球专利，重组之后成立奥音科技。奥音科技是一家设立中国总部和生产基地、维也纳研发中心, 美国、印度、中国香港、韩国及中国台湾办事处的跨国声学企业。我们所有的工厂都通过了 ISO-9001 认证，一些工厂还通过了 ISO-14001 和 OHSAS-18001 认证。
奥音科技（北京）有限公司座落于北京经济技术开发区, 公司主要为手机提供微型扬声器和受话器，同时研发、销售和生产外观精致、音质完美、超低能耗、性能卓越的广泛用于手机、便携音乐/影音播放器、游戏机及其它便携产品上的迷你音箱、耳机等声学产品。公司在北京拥有自己的研发及区域销售中心、生产基地及技术支持中心，全自动化微型扬声器生产线在不断为全球移动通信顶尖合作伙伴提供大批量优质标准品的同时，又有半自动/手工生产线为中外各类客户量身定制个性化产品。公司生产销售的通信类扬声器一直占据全球通信市场份额领先的位置。


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