北京招聘

职位描述：
Position Summary:
This exciting role is to provide CRM consulting services to a well-known global hi-tech company, responsible for its greater China regions, mainly focusing on consumer and small business sectors. This client is going through a major digital transformation period which requires an experienced account lead to help facilitate its evolution through big-data enabled, insights-driven customer contact management.
The Senior Account Manager plays a pivotal role in maintaining client satisfaction and loyalty by providing exceptional services and value to our clients. This role is responsible for the proper governance of all the signed contracts with clients. In addition, you are also expected to design value added proposals to expand Merkle services.
The Program Manager is responsible for the day-to-day execution of client programs and is the direct liaison between the internal departments and the client.
The Senior Account Manager also supports the organization’s strategic, tactical and support functions (data technology, analytics and campaign management) in order to achieve client’s objectives.
Reporting to Asia Pacific Account Lead as part of Merkle Market Solutions Account Management team, the areas of focus will include:
Position Responsibilities:
Client Relationship management: Own the relationship and the client satisfaction for a global brand’s China region.
？ Coordinate and manage internal and external client meetings; responsible for daily communication with key client contacts
？ Point of contact for all daily operations
？ Establish working partnership with aligned client individuals
？ Accountable for setting internal communication plans/methodology
？ Act as a liaison between Merkle delivery teams and clients
Client Solutions Management
？ Accountable for client CRM solutions covering consumer and small business sectors
？ Owns the preparation of quarterly strategy business review
？ Facilitate client discussions on results and results trending
？ Lead regular business review, data solutions, analytics and campaign execution planning meetings
？ Ultimately responsible for on time, on strategy, accurate program execution
？ Maintains campaign matrix, reviews all artifacts updates for accuracy, reports on number of rounds, schedules, and performance metrics
？ Contributes to marketing strategies, testing, and execution of client programs
？ Manages the campaign processing and updating of all materials associated
？ Manage delivery escalations
Account and Project management: Accountable for all operations related management activities
Business development: Drives business development for greater China regions
？ Understand, lead and/or manage account development and growth opportunities

Position Qualifications:
？ 8+ years of client services/account management in a direct marketing agency or a combination of agency/client side
？ Direct marketing experience a must, B2C and B2B strongly desired
？ Analytically minded, specifically comfortable with data, response metrics and trends
？ Bachelor's degree required. MS/MBA or applicable advanced degree preferred.
？ Ability to manage client relationships, especially sensitive issues and effectively problem solve; ability to analyze problems and produce a viable solution
？ Ability to multi-task and work well in a fast changing environment
？ Strong project management, interpersonal, and negotiation skills 举报 分享

翰仕人力资源（上海）有限公司

翰仕人力是专注于专业服务业（管理咨询、市场研究、IT咨询）、银行保险大金融、医药医疗大健康、互联网新经济等领域的高端人才招聘咨询服务提供商，基于在特定行业积累多年的经验，我们开发出***的解决方案，旨在为客户提供量身定制和可信赖的专业服务。

我们的猎头顾问拥有多年的从业经验，具有熟练的人才搜索技能，非凡的专业素养和渠道优势使我们得以建立广阔人才库，并确保经过翰仕全面评估的候选人是客户所需要的***匹配。

我们力求做人力资源总监/经理的工作伙伴，做候选人的职业顾问。无论在招聘的过程中，还是招聘完成之后，我们能够确保我们的工作是符合各方期望的。

我们团队以我们的品牌和能力为傲。我们热衷于营造一个积极的，成功为导向的公司文化，使我们在同行中脱颖而出。

我们信奉的价值观：诚实、正直、尊重、成就、热情、亲和力和创新