北京招聘

职位描述：
And Position Title Customer Service Officer
Reports To CEO
Business Unit Customer Service
Location Shanghai, China
Position Summary The primary focus of the role will work with the support of a team, and help provide our existing clients with high quality Customer Service.
A strong sense of service is required to ensure success of establish and maintain of long term trust relationship with customers. Key attributes include communication with clients, assessment of their needs and priority of their request, resource planning and daily task management.
Performance Review Period At the end of the probation period and then as a minimum at the conclusion of each financial year
Internal Relationships ？ Business Unit Manager (s)
？ Project Manager (s)
？ Consultant (s)
？ Developer (s)
？ All System in Motion Staff

Position Requirements
Listed, but not limited to, are the key competencies and experience for this position.
Experience and Education ？
Bachelor or above degree in IT Management, Information Management & Information System or other related major will be preferred
？ More than 3 years working experience with at least 2 years project experiences in Customer Service Management or Project Management, in Retail, Distribution, Logistics, Transport, or other related industries
？ Knowledge in enterprise software used in Retail or Distribution (CRM, WMS, ERP, etc.) will be highly considered
？ Proficient in Office applications (Word, Excel, Powerpoint, Visio, MS Projects)
？ Excellent customer service and communication skills
？ Ability to manage stress
？ Excellent troubleshooting and problem-solving skills
？ Fluent in Mandarin and English (written and spoken) is a must
？ Analytical skills & attention to details
？ Good team player, with strong ability to work closely with internal and external people
？ Passion to continually learn & acquire business, technical & application related skills

？ Key Responsibilities
Listed, but not limited to, are the key responsibilities for this position.
1. Customer Service
- External ？
        Handle incoming inquiries, incidents and problems via all support channels etc.
？ Providing help and advice to customers using your organisation's products or services
？ Investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by customer service assistants
？ Analysing statistics or other data to determine the level of customer service your organisation is providing
？ Keeping accurate records of discussions or correspondence with customers
？ Report projects status to our client, make them clear what we do for them
？ Continuously propose new ideas, improvement in internal organization, suggestion changes, promote new ideas
2. Customer Service
- Internal ？
        Working collaboratively with all teams to deliver high quality support to customers
？ Plan resources and work on a daily, weekly or monthly basis
？ Report monthly KPIs to management
？ Meeting with other managers to discuss possible improvements to customer service
？ Keeping ahead of developments in customer service by reading relevant journals, going to meetings and attending courses.
？ Training staff to deliver a high standard of customer service leading or supervising a team of customer service staff
3. Reporting ？ Reporting to the CEO weekly
4. Miscellaneous ？ Other tasks as directed by the CEO and Business Unit Manager 举报 分享

SYSTEM in MOTION

我们是一家充满活力、不断进取、快速成长的国际化IT企业。公司立足于上海，现有50名来自不同国家工作经验丰富的员工。我们在中国香港和欧洲有合作伙伴，业务正扩展到亚太地区。我们有来自世界各地的大型零售和分销行业的客户，我们凭借富有挑战性和高附加值的软件项目深得客户的信赖。

我们深知只有互惠双赢才能通向成功，因此我们不仅提供给员工最好的技术和培训环境，而且我们充分给予他们成长、学习和职业发展的机会。

如果您想拥有机遇，希望学习和提升，想得到个人事业的发展，想获得经验、技巧和方法，渴望迅速晋升的机会，想在一个充满乐趣，相互尊重，和谐，有着技术和文化多样性的环境中工作，来加入我们！


SYSTEM in MOTION

We are a dynamic, ambitious and fast growing international IT company. Based in Shanghai, with already 50 permanent employees of various nationalities, origin and experience. We have partner companies in HK and Europe, and are expanding in Asia Pacific. Our customers, large Retailers and Distributors, from different countries, trust us with challenging and high added value projects.
Knowing that success can only be mutual, not only do we provide our employees with the best technical environment and training, but we also give them the opportunity to grow, learn, and advance their career.
If you want to have opportunities, learn, achieve personal development, experience, skills and methodology, get on a fast track career, work in conviviality, respect, harmony and technical and cultural diversity, come and join us.