北京招聘

职位描述：
Job description

Our Customer Service Officer will work with the support of a team, and help provide our existing clients with high quality Customer Service. Their work will include communication with clients, assessment of their needs and priority of their request, resource planning and daily task management.

Their main duties are:
- Handle incoming inquiries, incidents and problems via all support channels etc.
- Working collaboratively with all teams to deliver high quality support to customers;
- Plan resources and work on a daily, weekly and monthly basis,
- Establish and maintain of long term trust relationship with customers,
- Suggest improvements and additional work to customers,
- Report monthly KPIs to management,
- Continuously propose new ideas, improvement in internal organization, suggestion changes, promote new ideas,

Every candidate is integrated in the team through a step by step training in internal tools, communication channels, processes and software solutions.

Job requirements
  
Technical Knowledge:
- Experience in Customer Service management, in Retail, Distribution, Logistics, Transport, or other related industries,
- Proficient in Office applications (Word, Excel, Powerpoint, Visio, MS Projects);

Business Knowledge:
- Knowledge in enterprise software used in Retail or Distribution (WMS, ERP, etc.) will be highly considered.

General requirements:
- Excellent customer service and communication skills;
- Ability to manage stress;
- Excellent troubleshooting and problem-solving skills;
- Fluent in Mandarin and English (written and spoken) is a must;
- Analytical skills & attention to details;
- Passion to continually learn & acquire business, technical & application related skills. 举报 分享

SYSTEM in MOTION

我们是一家充满活力、不断进取、快速成长的国际化IT企业。公司立足于上海，现有50名来自不同国家工作经验丰富的员工。我们在中国香港和欧洲有合作伙伴，业务正扩展到亚太地区。我们有来自世界各地的大型零售和分销行业的客户，我们凭借富有挑战性和高附加值的软件项目深得客户的信赖。

我们深知只有互惠双赢才能通向成功，因此我们不仅提供给员工最好的技术和培训环境，而且我们充分给予他们成长、学习和职业发展的机会。

如果您想拥有机遇，希望学习和提升，想得到个人事业的发展，想获得经验、技巧和方法，渴望迅速晋升的机会，想在一个充满乐趣，相互尊重，和谐，有着技术和文化多样性的环境中工作，来加入我们！


SYSTEM in MOTION

We are a dynamic, ambitious and fast growing international IT company. Based in Shanghai, with already 50 permanent employees of various nationalities, origin and experience. We have partner companies in HK and Europe, and are expanding in Asia Pacific. Our customers, large Retailers and Distributors, from different countries, trust us with challenging and high added value projects.
Knowing that success can only be mutual, not only do we provide our employees with the best technical environment and training, but we also give them the opportunity to grow, learn, and advance their career.
If you want to have opportunities, learn, achieve personal development, experience, skills and methodology, get on a fast track career, work in conviviality, respect, harmony and technical and cultural diversity, come and join us.