北京招聘

职位描述：
Position Title: Customer Service Specialist
Business Unit: Consumer CS
Location: Shanghai
Reports to (Title): Customer Service Supervisor

Purpose of the position:

？ Responsibility for customer satisfaction data analysis
？ Responsibility for E-portal system maintenance
？ Responsibility for partner channel management system implementation and maintenance

Main responsibilities:

？ Work close with senior customer service manager for customer satisfaction data analysis and improvement
？ "As key person for E-portal maintenance, include:
？ Freeze E-portal ordering function before promotion announcement
？ Convert original promotion/rebate/free tire/allocation document to SAP standard file
？ Upload SAP standard file to E-portal system
？ Adjust allocation data base on allocation plan change
？ Handle customer inquiry for E-portal"
？ As key people for partner channel management project implementation, work with project manager for system testing, function user training and maintenance when system go live
？
Requirements:
？ Bachelor with business or computer science related
？ 2~3 years working experience for customer service area, most focus data analysis or CRM system implementation;
？ Car or tire industry related experience is preferred
？ Good communication both Chinese and English
？ Patient Customer focus
？ Good writing skill Good communication both Chinese and English
？ Patient
？ Customer focus
？ Good writing skill
？ Good presentation skill
？ SAP CRM knowledge is preferred

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固特异轮胎
固特异轮胎橡胶公司成立于1898年，是全球的轮胎制造商之一，连续9年蝉联***雇主单位。固特异位于美国俄亥俄州阿克隆市和卢森堡科尔马尔 - 贝尔格的两大全球创新技术中心，均致力于确保固特异研发和提供科技的产品与服务，为行业树立了科技和性能的新标杆。

固特异中国遵循美国固特异的先进管理方法，采用固特异设在卢森堡及美国的全球技术研发中心所提供的新轮胎科技，辅以先进的质量检测手段，制造出符合固特异全球统一标准的子午线轿车、轻卡车轮胎。同时，固特异还专门为诸多国际一流汽车制造商设计生产配套轮 胎和相关设备，包括劳斯莱斯、奔驰、宝马、奥迪、大众、通用、福特、克莱斯勒以及凌志等。

在不断追求卓越的产品质量的同时，固特异中国持续引进现代化的轮胎服务理念，