Customer Service Manager
艾克商务服务（上海）有限公司
- 公司规模：50-150人
- 公司性质：外资(非欧美)
- 公司行业：物业管理/商业中心
职位信息
- 发布日期：2017-07-25
- 工作地点：北京-朝阳区
- 招聘人数：1人
- 职位月薪：1-1.5万/月
- 职位类别：客服经理 酒店/宾馆经理
职位描述
职位描述：
Job description：
-Order processing
-Communication with customers
-Handling enquiries from customers
-Monthly fee confirms
-Contact maintenance construction
-Internal sales assistance
-Administration
-Express delivery, fax
-Receptionist
-New company office occupancy
?
岗位职责:
1. 商务中心行政客服部的日常运营和管理；
2. 亲和力高，形象气质好，做好客户相关工作跟进、回访；
3. 与客户之间保持良好的沟通、协作关系；做好关键客户的商务客户接待和服务；
4. 熟悉公司服务设施的位置和行政商务经营特色，以及提供各类行政商务服务和物业收费；
5. 完成中心经理分配的各项工作，并对商务中心进行监督及有效管理，遇事及时知会相关部门；
6、熟悉各项业务，对客户的各项合理需求进行有效处理；
Qualifications:
- At least 5 years experience in 5-star hotel, as a FOM or AFOM role.
- Customer service orientation, excellent communication skills.
- Must be able to communicate in perfect Chinese and English, both verbally and writing.
- Basic computer skills.
- Well grooming and good appearance.
- Confident, independent, resourceful and highly motivated with a good health.
- Coachable, willing to learn and a team player.
岗位要求：
1.英文听说读写能力熟练，英语不熟练者勿投；
2.具有至少5年以上五星级酒店行政商务服务或同类商务中心客服经理工作经验。
3.熟练操作计算机，能自如使用办公软件；
4.外形良好，仪表端庄，男女不限。
5.具有责任心和团队意识，良好的沟通协调及独立管理能力；
6.工作认真仔细，有耐心，具有亲和力；
?
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Job description：
-Order processing
-Communication with customers
-Handling enquiries from customers
-Monthly fee confirms
-Contact maintenance construction
-Internal sales assistance
-Administration
-Express delivery, fax
-Receptionist
-New company office occupancy
?
岗位职责:
1. 商务中心行政客服部的日常运营和管理；
2. 亲和力高，形象气质好，做好客户相关工作跟进、回访；
3. 与客户之间保持良好的沟通、协作关系；做好关键客户的商务客户接待和服务；
4. 熟悉公司服务设施的位置和行政商务经营特色，以及提供各类行政商务服务和物业收费；
5. 完成中心经理分配的各项工作，并对商务中心进行监督及有效管理，遇事及时知会相关部门；
6、熟悉各项业务，对客户的各项合理需求进行有效处理；
Qualifications:
- At least 5 years experience in 5-star hotel, as a FOM or AFOM role.
- Customer service orientation, excellent communication skills.
- Must be able to communicate in perfect Chinese and English, both verbally and writing.
- Basic computer skills.
- Well grooming and good appearance.
- Confident, independent, resourceful and highly motivated with a good health.
- Coachable, willing to learn and a team player.
岗位要求：
1.英文听说读写能力熟练，英语不熟练者勿投；
2.具有至少5年以上五星级酒店行政商务服务或同类商务中心客服经理工作经验。
3.熟练操作计算机，能自如使用办公软件；
4.外形良好，仪表端庄，男女不限。
5.具有责任心和团队意识，良好的沟通协调及独立管理能力；
6.工作认真仔细，有耐心，具有亲和力；
?
职能类别： 客服经理 酒店/宾馆经理
公司介绍
WHY JOIN US
Arcc Holdings is at the forefront of premium lifestyle led concepts through three complementary lines of businesses: Work, Live, Play. We develop, own and manage an internationally award-winning ecosystem of iconic lifestyle concepts, business, hospitality and real estate portfolios across Asia
Welcome to our world of career opportunity
Our success to date, is driven through our greatest assets, our employees. We are committed to developing each employee to his or her full potential in the field they are most passionate and skilled. Through an engaging culture which inspires creativity and innovation, we invite you to explore career opportunities with us and be part of the driving force behind one of Asia’s fastest growing hospitality and real estate lifestyle brands.
Arcc Holdings is at the forefront of premium lifestyle led concepts through three complementary lines of businesses: Work, Live, Play. We develop, own and manage an internationally award-winning ecosystem of iconic lifestyle concepts, business, hospitality and real estate portfolios across Asia
Welcome to our world of career opportunity
Our success to date, is driven through our greatest assets, our employees. We are committed to developing each employee to his or her full potential in the field they are most passionate and skilled. Through an engaging culture which inspires creativity and innovation, we invite you to explore career opportunities with us and be part of the driving force behind one of Asia’s fastest growing hospitality and real estate lifestyle brands.
联系方式
- 公司地址：北京市朝阳区环球金融中心