北京招聘

职位描述：
Purpose of the Job：
Assist General Manager on all customer service issues.协助总经理负责处理客户服务相关工作。

Key Tasks & Responsibilities：
? Customer Service Management: Ensure that the Service & Customer Support organization operate within budget. 客户服务管理：确保售后服务与用户支持在预算中进行；
? Ensure that the Customer Service organization deliver service and support to our customers, actively promoting the AB brand and in particular Service and Support. 确保客户服务团队提供服务与支持，积极促进AB品牌，尤其在服务与支持；
? Working with regional headquarters and Global Service teams, develop customer service strategies which ensure a level of efficiency and and which facilitate achievement of the AB China business objectives. 与地区总部和全球服务团队共同合作，发展客户服务战略，以确保一定程度的高效率与高质量，并促进实现AB中国目标；
? Monitor and evaluate customer service performance across China and, where desirable, direct branches to implement change and optimize service budgets, inventory and headcounts. 监管与评估国内直属分支的客户服务绩效，旨在实施变革、优化服务预算、库存与人员编制；
? Provide leadership, direction, and development to ensure that CS teams have the necessary blend of skills, knowledge, experience and motivation to allow them to meet, or exceed, their strategic and performance targets. 领导、指挥和发展客户服务团队，确保其拥有必需的技能、知识、经验与动力，来满足或突破所制定的战略和绩效目标；
? Ensure corrective action plans are identified and implemented, if either the quality or the cost of customer service and support is in jeopardy. This may include redirecting resources, restructuring, or implementing cost-cutting initiatives. 确保在产品质量或客户服务支持中的任何一方出现问题之时，能够确定并实施相应的改善措施。其中包括，重新分配资源、结构重整、或者实施成本削减方案；
? Management Activities: Communicate with team timely for the company updates. 管理行动：及时与团队沟通，并向公司反馈最新信息；
? Coach and develop team members. 训练与开发团队成员；
? Other related projects or tasks assigned by supervisor or company. 公司或上级指派的其他相关项目或工作。

Qualifications：
- Above bachelor 本科以上学历
- At least 10 years working experience in service management. 至少10年客户服务管理领域的从业经验；
- Has a thorough knowledge of Company Procedures and Policies 对公司执行的程序与政策了解透彻；
- The ability to provide leadership in many situations and with using different communication methods both remotely and face to face 有能力在各种情况下、用远程和面对面两种沟通方式提供领导力；
- Effective communication skills both written and verbal具备良好的书面、口头沟通能力；
- Is highly computer literate with good experience in using Microsoft Office applications in particular expert knowledge of Excel 精通电脑知识，熟练运用Microsoft Office应用程序，尤其需精通Excel的使用； 举报 分享

总部位于瑞士施泰法的索诺瓦集团是全球知名的听力保健解决方案供应商。集团通过其核心业务品牌峰力、 优利康、汉莎通,领先仿生 和 AudioNova 开展运营。 索诺瓦集团为其客户提供行业内全面的产品组合,从听力设备到人工耳蜗，再到无线通讯解决方案。
集团创立于 1947 年，业务遍布全球 100 多个国家，有超过 14,000 名高度敬业的员工。
索诺瓦集团 2018/19 财年的销售额达 27.6 亿瑞士法郎，净利润达 4.602 亿瑞士法郎。无论是所有业务的开展，还是对聆听世界基金会的支持， 索诺瓦集团展望一个大家都能享受聆听，从而实现人生所想的世界。

 Sonova, headquartered in St？fa, Switzerland, is a leading provider of innovative hearing care solutions. The group operates through its core business brands？Phonak, Unitron,？Hansaton,？Advanced Bionics？and？AudioNova. We reach our consumers through multiple channels; this diversity lets them benefit from our broad range of solutions – hearing aids, cochlear implants, wireless communication products, digital solutions, and professional audiological care – in the way that best suits their individual needs. Founded in 1947, the group is currently present in over 100 countries across the globe, has a workforce of over 15,000 dedicated employees and generated sales of CHF 2.92 billion in the financial year 2019/20 as well as a net profit of CHF 490 million.. Across all businesses Sonova pursues its vision of a world where everyone enjoys the delight of hearing and therefore lives a life without limitations.