客户服务主管（半年短期职位）
沃茨（上海）管理有限公司
- 公司规模：少于50人
- 公司性质：外资(欧美)
- 公司行业：机械/设备/重工
职位信息
- 发布日期：2017-07-19
- 工作地点：上海-长宁区
- 招聘人数：1人
- 工作经验：3-4年经验
- 学历要求：大专
- 语言要求：英语 熟练
- 职位月薪：1-1.5万/月
- 职位类别：客服主管 客户关系经理/主管
职位描述
职位描述：
Responsibilities:
1. Offer to SEA distributors/customers with pricing and quotation including South East Asia, India, Taiwan, HK and Japan.
2. Technical selection based on customer provided working condition, models, description, previous order, etc.
3. Contact with overseas windows or local marketing Product Manager for technical, ICO, lead time, sales lead follow up, etc.
4. Cross functionally work with Legal, Finance for DD and new customer setting process.
5. Support sales for bidding documents filling and submission.
6. Sales statistics overview in every Thursday meeting. Finished and Open order review for monthly target fulfillment. Risk and Opportunity analysis.
7. Support to coordinate with after-sales team to handle customer complaint related to quality issues.
8. Sales lead and follow up from customer service mail box to SEA distributors.
9. Any other duties as required for SG office business.
Qualifications:
1. College degree above in business related majors;
2. Experience in customer service/order handling/management;
3. Team player and customer-oriented;
4. Good communication & cooperation skills;
5. Fluency in English (written & oral);
6. Proficiency in MS Office and QAD or other ERP system.
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Responsibilities:
1. Offer to SEA distributors/customers with pricing and quotation including South East Asia, India, Taiwan, HK and Japan.
2. Technical selection based on customer provided working condition, models, description, previous order, etc.
3. Contact with overseas windows or local marketing Product Manager for technical, ICO, lead time, sales lead follow up, etc.
4. Cross functionally work with Legal, Finance for DD and new customer setting process.
5. Support sales for bidding documents filling and submission.
6. Sales statistics overview in every Thursday meeting. Finished and Open order review for monthly target fulfillment. Risk and Opportunity analysis.
7. Support to coordinate with after-sales team to handle customer complaint related to quality issues.
8. Sales lead and follow up from customer service mail box to SEA distributors.
9. Any other duties as required for SG office business.
Qualifications:
1. College degree above in business related majors;
2. Experience in customer service/order handling/management;
3. Team player and customer-oriented;
4. Good communication & cooperation skills;
5. Fluency in English (written & oral);
6. Proficiency in MS Office and QAD or other ERP system.
职能类别： 客服主管 客户关系经理/主管
公司介绍
沃茨水工业成立于1874年，是世界领先的创新水产品的制造商和服务提供商，产品集中于商业和居住用水、水循环利用和给排水、暖通空调和用气以及水质量控制四个应用领域，享有“阀门标准制定者”的美誉。通过不断优化产品研发及生产流程，沃茨致力于为客户提供舒适安全且节能环保的全方位解决方案。
沃茨水工业的业务覆盖全球，在欧美和亚太均设有工厂。1994年沃茨水工业首次进入中国市场，并于2007年在上海设立亚太、中东及非洲区总部，管理其在中国、中东、东南亚、澳大利亚和新西兰等地的业务。
沃茨水工业的业务覆盖全球，在欧美和亚太均设有工厂。1994年沃茨水工业首次进入中国市场，并于2007年在上海设立亚太、中东及非洲区总部，管理其在中国、中东、东南亚、澳大利亚和新西兰等地的业务。
联系方式
- 公司地址：延安西路500号嘉宁国际大厦