北京招聘

职位描述：
Job Purpose:
To deliver an exceptional Pedder Group experience for every customer and to achieve optimum results by managing the day to day operations of the store and leading and developing their team to execute outstanding standards, build sales, implement company policy and control costs.

Key Accountabilities:
In addition to following Pedder Group’s policies and procedures, key accountabilities include, but are not limited to:
 
Customer Service
? Deliver consistent, friendly and responsive service and ensure the Pedder Group standards of service are consistently executed at all times
? Demonstrate a desire to understand and communicate the latest trends and fashion to customers and staff
? Take every opportunity to exceed the customers expectations by being proactive and providing unique moments of truth throughout the service cycle
? Ensure that all sales are followed up with after sales service activities such as reserve, gift wrapping, dispatch and delivery, concierge service every time
? Ensure there are sufficient staff available in the retail selling area at all times to provide expected standards of service and to build the business on all day parts
? Collect feedback from customers and share this feedback with manager/other appropriate people
? Build the database and actively communicate with the VIP customers of the Department
? Handle and resolve customer complaints efficiently and courteously to the satisfaction of the customer
? Execute a departmental plan, based on Mystery Shopper Feedback, to improve the customer satisfaction and increase their loyalty to Pedder Group
 
Sales and Profit
? Achieve agreed monthly sales and average transaction value targets for area of responsibility
? Communicate sales targets and achievement against targets to the sales team on a daily basis
? Be proactive in identifying selling opportunities that will help achieve the sales targets
? Work wit Sr. S/O Manager to effectively support and execute company promotions to maximize sales potential and profit within their area of responsibility
? To communicate regularly with Central Warehouse and follow agreed procedures to ensure smooth distribution of merchandise at all times
? To collaborate with CBO/MPS to ensure the effective and timely transfer of stock to maximize the merchandising and selling opportunities in store

Product Knowledge
? Provide the customer with product information that will enable them to make an informed decision about the item they wish to purchase
? Communicate confidently the unique selling points and the features and benefits of the product
? Actively use this product knowledge to provide mix and match ideas for the customer and to up-sell to maximize the sales value
? Provide market intelligence on competitors, other promotions and cultural information
? Identify and facilitate opportunities for additional training in product knowledge and mix and match to maximize the selling opportunities of each member of staff

Housekeeping
? Ensure daily housekeeping standards are maintained at all times through regular checks and on job training
? Ensure visual merchandise presentation in line with VM Standards Manual is adhered to
? Monitor receiving of new stock and stock on hand situation closely
? Prevent stock and pilferage by being alert and working with the Sr. S/O Manager and security on potential issues
? Ensure cashiering function is performed to a high degree of accuracy
? Ensure stock is continually replenished to ensure a full range of items are available for the customer

Team Leadership
? Demonstrate and reinforce the Pedder Group Vision And Values at all times and provide the necessary leadership to gain commitment from retail sales team
? Identify and execute ways to increase employee’s loyalty, satisfaction and pride with the Pedder Group experience
? Reinforce the company message and implement programmes that are needed to drive profitability at Pedder Group
? Build and reinforce team spirit through reward and recognition and appropriate motivational activities
? Enforce, and educate teams on all appropriate HR policies, labour laws, security and safety procedures
? Monitor the training of new hires based on training manual and procedure manual to ensure they meet the required standards in all aspects of their job within the 3 month probation period
? Provide on job coaching to ensure that Assistant Sales Managers/ Assistant Store Managers and/ or Supervisors are able to meet and exceed the standards and people management requirements of their role
? Monitor and review performance of team with the Assistant Store Managers/ Assistant Sales Managers and / or Supervisor identifying individuals who are ready for promotion or require performance improvement plans
? Manage performance of team on a daily basis and take appropriate action with those who fall below standard (in consultation with SM/HR Department)
? Complete and present performance appraisals based on defined goals and objectives for their employees in a timely manner
? Reward and recognize people for their achievements as appropriate 举报 分享

Pedder Group于2003 年创立，是大中华和东南亚地区享负盛名的鞋履、手袋和配饰专家。

在香港、上海、北京、成都、重庆、杭州、沈阳、台北、新加坡和雅加达有超过50个销售点，零售面积25万多平方英尺。

Pedder Group与250多个国际品牌合作，跻身全球10大鞋履和配饰零售商。

Pedder Group旗下三大业务：
·在连卡佛百货店的线上与线下多品牌鞋履和配饰业务，香港LAB Concept的女鞋及配饰部门，在Joyce店内独立的设计师零售概念和品牌精品店On Pedder，新加坡***的多品牌女鞋、男鞋和童鞋及配饰的精品店Pedder on Scotts。
·与Stuart Weitzman以及Gianvito Rossi均是单一品牌专卖店合作的伙伴关系。
·Pedder Red是一个当代时尚鞋履和配饰品牌，其大部分产品多为自行设计，并通过独立专门店、连卡佛百货店和Pedder on Scotts销售。

Pedder Group的国际化团队精英云集，擅长设计、产品开发和零售，更为旗下品牌打造涵盖产品开发以至体验式销售的价值链。

凭着创新的零售概念，Pedder Group精选出类拔萃的品牌产品，展示独特的时尚触觉，找寻和展现人才，并以其与众不同的购物环境、创新的合作品牌和独树一帜的营销理念赢得顾客的青睐。

Pedder Group隶属于亚洲首屈一指的时尚零售和品牌管理集团The Lane Crawford Joyce Group，该集团同时经营高级奢华的百货店连卡佛、前卫时装专门店Joyce、领先的零售、品牌管理和分销公司ImagineX Group以及全方位服务零售平台Walton Brown。

The Lane Crawford Joyce Group经营時尚奢华百货店和精品店、独立品牌店及电子商务平台，在设计师女装、男装、鞋履和配饰、化妆品、家居和生活用品以及高级珠宝领域富有卓越地位。

凭借其在各地区超过165年的商业经验，集团旗下的每一家公司都被公认为其领域的引领者，作为***个将设计师和時尚奢华品牌引入市场，通过动态战略关系与合作来建立品牌业务。至2015年9月，集团在大中华及东南亚地区的50个城市经营超过740个销售店铺，总零售面积超过180万平方英尺。

The Lane Crawford Joyce Group由名誉主席吴光正先生全资拥有，他也是会德丰以及其附属公司九龙仓集团的前任主席。九龙仓集团是领先的房地产公司，旗下有海港城和时代广场，占香港的零售业总销售额9％，其大陆地产1800万平方米，覆盖14个城市。吴先生也担任过香港政府的各类要职，更是中华人民共和国中国人民政治协商会议第十一届全国委员会常务委员。