北京招聘

职位描述：

Purpose of the position
To carry out daily operations tasks efficiently and work within area guidelines and Company’s policies and procedures.

Key Tasks
To follow up on routing orders / order acceptance and feedback to customers and overseas stations; handle bookings and pick-up arrangement and working within area guidelines and Company’s policies and procedures

General Duties
- Check and verify documents
- Carry out approved proposed improvement / changes on procedures and systems made by supervisors
- Work within SOP and quotation from M&S and overseas offices
- Inform supervisors of any irregularities or problems that require assistance and to feedback on subcontractors’ standards and services
- Feedback pre-claim details and status to customers
- Arrange and monitor customs clearance
- Follow up on delivery to customers until receipt of shipment
- Incident management – handles customers’ inquiries, complaints, claims follow up, verify credit terms and credit status, and coordinate with departments concerned on related issues
- Handles customers’ statistics and reports
- To take up additional tasks as assigned
- Back up for other team members when necessary

Skills & Competencies
- Excellent communication and interpersonal skills
- Proactive, resourceful, responsible, independent, and assertive
- Good leadership and problem solving skills
- Good time management and organizational skills
- Customer-oriented
- Good team player
- Good report writing skills
- Good PC skills

Educational background / Work experience
- Experience in logistic/forwarding industry
- Knowledge of local and overseas custom and regulations
- Basic geography knowledge
- Experienced training and supervison skills

Language skills
- Good command of written and spoken English, Good command of Mandarin
Computer Literacy
- PC
- Window
- CRM
- FOS / E-doc
- Track & Trace systems
- Internet / K-web
- Tradelink
- Ocean Freight – AMS / Sea Warders

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The Panalpina Group is one of the world's leading providers of supply chain solutions, combining intercontinental Air and Ocean Freight with comprehensive Value-Added Logistics Services and Supply Chain Services.

Thanks to its in-depth industry know-how and customized IT systems, Panalpina provides globally integrated end-to-end solutions tailored to its customers' supply chain management needs.

The Panalpina Group operates a global network with some 500 branches in more than 80 countries. In a further 80 countries, it cooperates closely with partner companies. Panalpina employs approximately 15,000 people worldwide.

If you are interested in our company,pls send both your English and Chinese CV.

谢绝来电，来访，谢谢！