北京招聘

职位描述：
Booking.com BV (the company behind Booking.com?, the market leading online hotel reservation service in the world) and/or its various support companies throughout the world are looking for people to support the business in the fast-growing hotel markets.Booking.com Customer Service Center (Shanghai) Co., Ltd., one of the support companies in China, is looking for Customer Service Intern in Shanghai Office.

The program will be starting from Nov 2017 to May 2018. At least work 3-5 days per week.

Description:
We are looking for English speaking Customer Service Intern to join our dynamic, pleasant and international work environment. We provide a culture that is open, innovative and performance orientated. Our scale and scope, commitment to people, and high standards of integrity make Booking.com a great place to work.As a Customer Service Intern, you will be working in different shifts and will be responsible for handling pre- and post booking (hotel reservations) inquiries. You are also an intermediary between customers and the hotel.

Main Responsibilities:
-Handle pre and post reservation inquiries by phone, e-mail and fax;
-Modify, change and/or cancel existing reservations;
-Outbound calls to hotels/guests to arrangement special requests;
-Liaison between guest and hotel to resolve complaints;
-Manage relationships with hotels by providing high levels of customer service and -account management support.

Required Skills
-Excellent communication skills;
-Excellent commercial selling skills;
-Problem solving;
-Sense of responsibility;
-Independent and customer friendly.
-Our ideal candidate is:
-Experienced with internet and hotel industry;
-Fluent in both written and spoken English;
-Native speaker of Mandarin;
-Available Full-time and flexible in work schedule; 举报 分享

Booking.com B.V.是全球最大的网上住宿预订平台，隶属于Priceline Group集团（纳斯达克上市公司：PCLN）。Booking.com的日均客房预订间数超过1,500,000。Booking.com网站以及APP吸引了来自世界各地的休闲旅游和商务差旅用户。Booking.com B.V. 公司成立于1996年，向用户提供各种类型住宿及最优惠的价格，其中既有小型的家庭经营住宿加早餐旅馆，也有五星级豪华酒店。由Booking.com运营的姐妹网站Villas.com已于近期上线，致力于为客人提供自助式住宿的选择。Booking.com秉承国际化理念，支持43种语言，已有1,400,000多家住宿登记注册，遍布全球220多个国家及地区。Booking.com B.V.公司总部位于荷兰阿姆斯特丹，在全球70个国家设有204家分公司。
Booking.com is the world leader in booking hotel and other accommodations online. It guarantees the best prices for any type of property – from small independents to five-star luxury. The Booking.com website is available in 43 languages, offers over 1,400,000 hotels and accommodations including more than 490,000 vacation rental properties and covers over 118,000 destinations in 221 countries and territories worldwide. It features over 100M reviews written by guests after their stay, and attracts online visitors from both leisure and business markets around the globe. With over 20 years of experience and a team of over 15,000 dedicated employees in 204 offices worldwide, Booking.com operates its own in-house customer service team, which is available 24/7 to assist guests in their native languages and ensure an exceptional customer experience.